23893 - Digital Product Manager

£36,254 - £46,888
3
12 Months
London, National
London
102 PETTY FRANCE (MOJ) LONDON, SW1H 9AJ
SEO
B
Permanent
Full Time
Information Technology, Digital

Please ensure you upload all of your cv information to include employer and dates.

Appointment

This is a permanent role in Digital Change Directorate.

Background/ Purpose

Her Majesty’s Courts and Tribunals Service (HMCTS) is an agency of the Ministry of Justice (MOJ) and provides the supporting administration for the Judiciary across England and Wales. It delivers services to the public directly in court and tribunal buildings, remotely via business centres and digital services online.

The programme includes creating high quality digital products and services, modernising the court estate, updating and replacing its technology, speeding up and streamlining working practices, refurbishing buildings to reduce maintenance costs and provide much improved services for service users, especially vulnerable witnesses and victims.

The Product Manager will coordinate the operation, support, maintenance and improvement of the digital/technology parts of an end-to-end service delivered by HMCTS to its users. Evolving from the Product Manager role in the teams that develop our new digital products, the role will be the central point of expertise that operates and keeps developing the product and the service it delivers. The post holder will work very closely with the HMCTS Service Manager who is ultimately accountable for a particular service and they will also draw on wider teams to run and improve the product.

Key responsibilities

  • Accountable for all aspects of digital/technology live service support and improvement for the end-to-end service (enabled by the product) delivered to the customer;
  • Manage and control the digital and technology assets, resources, subscriptions and calendar of activities needed to keep the end-to-end service operating efficiently and effectively;
  • Prepare and maintain analysis and knowledge to understand user needs for their product;
  • Analyse and understand the technical and practical detail about how their product works, serves user needs and could be developed;
  • Coordination of the multiple providers and suppliers involved in delivering the end-to-end service, both internal and external;
  • Responsible for any necessary communications about all aspects of operating and developing their digital/technology product, as part of an end-to-end service delivered to HMCTS users;
  • Act as a central contact point for all digital and technology matters related to their product;
  • Develop, implement, maintain and review systems and service standards to provide quality, efficiency and value for money;
  • Develop proposals to improve the quality of service with involvement from a diverse range of staff, stakeholders or delivery partners;
  • Plan ahead but reassess workloads and priorities if situations change or people are facing conflicting demands;
  • Development, delivery and operation of digital services, technology and ICT.
  • Previous experience of improving systems and structures to deliver with more streamlined resources;
  • Previous evidence of taking managed risks and the challenges of difficult/complex changes;
  • Previous experience/ knowledge of software development;
  • Delivery and operational focussed;
  • Successfully managing, supporting and stretching yourself and the team to deliver agreed goals and objectives;
  • Experience of working with teams to set priorities, goals, objectives and timescales;
  • Able to recognise patterns and trends in a wide range of evidence/data and draw key conclusions.

The successful candidate should be able to demonstrate


  • Previous experience of improving systems and structures to deliver with more streamlined resources;
  • Previous evidence of taking managed risks and the challenges of difficult/complex changes;
  • Previous experience/ knowledge of software development;
  • Delivery and operational focussed;
  • Successfully managing, supporting and stretching yourself and the team to deliver agreed goals and objectives;
  • Experience of working with teams to set priorities, goals, objectives and timescales;
  • Able to recognise patterns and trends in a wide range of evidence/data and draw key conclusions.

Selection process details

Please submit your CV and statement of suitability outlining how your skills are suited to the role. Longlisted candidates may then be invited to an assessment/preliminary interview. This will typically involve a commitment of up to 2 hours.

Final interviews may also include an additional assessment or presentation exercise. Please note that your CV must demonstrate evidence of the key criteria for you to be progressed to the next stage.

For further information please contact:

SallyAnne.Barber@twentysevenconsulting.co.uk

Rebekah.Ramsay@twentysevenconsulting.co.uk


Digital Change Directorate is based at 102 Petty France, London, so frequent work at this location will be part of the role. (Regional offices/ Flexibility to travel / homeworking.)

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as salary sacrifice arrangements for childcare vouchers, and voluntary benefits such as retail vouchers and discounts on a range of goods and services.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.


Expected W/C 11th March 2019
Expected W/C 25th February 2019

Closing Date: 12th February 2019 at 23:55 hours

If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk Please quote the job reference.

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Success Profiles

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk) in the first instance

This Vacancy is closed to applications.