25176 - Business Improvement Analyst
Overview
The role of Business Improvement Analyst is based at the Office of the Public Guardian (OPG). The Public Guardian’s responsibilities include registering lasting powers of attorney, supervising the work of attorneys and deputies and protecting people who lack the capacity to make decisions for themselves.
This role will be vital in the delivery of the OPG's operational business process-design and development, playing a key role in helping to plan and deliver strategic Business Improvement (BI) activity across the OPG that meets our transformational vision.
The role will collaborate with Operational and Business managers to help plan, prioritise and deliver effective BI change.
The role will provide support across key areas of transformation, working alongside project delivery to ensure business changes are coordinated and meet strategic goals.
The BI Analyst will work collaboratively with BI colleagues from across MoJ and the wider Civil Service to share best practise business improvement and role model the skills needed across the organisation.
The BI Analyst may also be required to perform ad hoc duties to support the work of the BI, Project Delivery and/or Portfolio strand. Additionally, any successful candidate will be required to travel regularly depending on operational and training needs.
This is an exciting opportunity to support the Change Management Team in delivering BI across the entire business.
Job Description, Duties and Responsibilities
Responsibilities may include any of the following:
Delivery of BI to support and enable transformation:
- Planning for transformational BI within key service areas;
- Managing key dependencies across transformation service areas to ensure delivery of change that meets vision;
- Working with project delivery and programme sponsors to ensure BI changes are planned alongside programme/project changes;
- Anticipate BI requirements within wider transformation activity and align resource to support sponsors and service areas;
- Identify and map benefits for transformation BI changes, managing benefits realisation and communicating this with key stakeholders to share successes;
- Drive value stream mapping to define ‘as-is’ analysis and the transition to future state for BI changes.
Development of business coaching and training tools:
- Demonstrate an advanced working knowledge of Continuous Improvement (CI) tools and techniques in helping to manage and deliver change;
- Encourage a culture of evidence and user based change across the organisation, working across all levels of teams;
- Work with the Learning & Development teams to help to develop and implement a learning proposition that meets organisational user need;
- Oversight of the delivery of CI coaching and learning;
- Develop working relationships with CI leaders from across MoJ and the wider Civil Service to help share best practise;
- Development of a learning pathway for OPG CI.
Engagement with the business:
- Ensure a culture of business improvement within the OPG and helping all areas of the organisation to use CI tools and techniques to improve customer satisfaction, benefits realisation and staff engagement, targeting the highest areas of the business to ensure understanding of the strategy;
- Work with the business at all levels to ensure requirements for BI change are fully understood;
- Work with Business Improvement Managers and customer intelligence teams to identify intelligence and analysis required to evidence waste in service areas and assist with the design of robust processes;
- Work with the Digital and operational teams to help ensure process design is consistent with BI principles and fit for purpose;
- Ensure the business adopts an agile style to delivery of BI change, using proven agile change concepts.
Skills and Qualifications
Essential
- Experience of working in a Continuous Improvement/lean function;
- Knowledge of CI tools and techniques and how to apply them appropriately;
- Strong written and oral communication skills;
- Excellent stakeholder relationship skills;
- Excellent organisational and project management skills;
- Results-focused and able to work under pressure.
Highly Desirable
- Professional qualification in CI, BI or membership of a relevant body (Lean Six Sigma preferred);
- Experience in measuring organisational maturity;
- Business analysis experience;
- Experience/understanding in agile delivery methodology.
Application process
This vacancy is using Success Profiles and we will assess your Strengths, Ability, Experience and the following Behaviours:
Seeing the Big Picture – Level 2
Changing and Improving – Level 2
Working Together – Level 2
Candidates are required to provide a CV (of no more than 800 words) which includes details of their career history and experience. A supporting personal statement (of no more than 1000 words) is also required and should capture evidence of experience of working with continuous improvement/business improvement or a change environment.
Strengths based analysis
If you are successful at sift you will be invited to an interview which will follow the Success Profiles process (see above). At interview candidates should expect strength based questions and questions on the following behaviours:
Seeing the Big Picture – Level 2
Changing and Improving – Level 2
Working Together – Level 2
Working Arrangements & Further Information
Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
Flexible working hours
The Ministry of Justice offers a flexible working system in many offices.
Benefits
The MoJ offers a range of benefits:
Annual Leave
Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Support
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as salary sacrifice arrangements for childcare vouchers, and voluntary benefits such as retail vouchers and discounts on a range of goods and services.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Networks
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity.
There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.
02/04/2019, 23:55 hours.
To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.
For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).
If you do not meet the above requirements, you may still be considered if, for example:
- You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
- You were studying abroad
- You were living overseas with parents
In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.
Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.
We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.
Application form stage assessments
Interview stage assessments
A Great Place to Work for Veterans
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
This job is broadly open to the following groups:
· UK nationals
· nationals of the Republic of Ireland
· nationals of Commonwealth countries who have the right to work in the UK
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules
This Vacancy is closed to applications.