8259 - Content Design and Editorial Manager

£23,181 - £32,939
1
12 Months
East Midlands, West Midlands
Birmingham , Nottingham
OPG BIRMINGHAM, B1 1TF, OPG NOTTINGHAM, NG1 6AZ
HEO
C
Permanent
Full Time
Communications / Marketing

Content Design and Editorial Manager

Reports to Head of Content Design

Based in Birmingham/Nottingham, with some travel to London/Birmingham/Nottingham

Role overview

Over the past few years, the content design team have been working across the agency to put users at the heart of everything we do. We created the first digital exemplar service to meet the government’s service standard and aim to be a digital by default agency.

The content design team works with developers, creative designers, policy and legal experts and operational colleagues in OPG and with the Government Digital Service (GDS). We produce high quality information and content for services that support individual and professional users. We base our work on user needs and translate these into appropriate digital and print content.

Key responsibilities

  • Scoping, writing, editing and publishing digital content across all channels (GOV.UK, digital tools/products, mobile, print, business specific)
  • Making sure customer journeys are the best they can be
  • Managing relationships with subject matter experts to make sure content is accurate
  • Accountable for delivering content assets that are accurate, timely, high-quality (based on insight and outputs of user testing, relevant to audience, easily understood, SEO optimised) and to the department’s style
  • Accountable for choosing the best format for displaying information to the user
  • Making sure appropriate policy and legal checking within other parts of MoJ/OPG happens, and that content is published quickly and efficiently
  • Monitoring the performance of content and tools and working with a multi-disciplinary team to understand user behaviour and feedback
  • Identifying ways to improve content and to iteratively improve the product; at ease working in an agile environment with rapidly changing deadlines, workloads and goals

Specialist skills and experience

  • Strong experience of writing for the web, with proven ability of creating content that is accessible and usable
  • Outstanding skills in convincing people that user needs and a usable approach is the only way to present information
  • Proven experience in using metrics and user feedback to define/refine content
  • Proven experience of working within a web application development environment, proficient in writing Markdown, picture sourcing and editing
  • Experience in choosing the best format for displaying information to the user
  • Experience in working with content publishing systems
  • Previous experience of working within a content design role/environment would be an advantage

Competencies required

Collaborating and Partnering

  • Actively build and maintain a network of colleagues and contacts to achieve progress on objectives and shared interests
  • Encourage contributions and involvement from a broad and diverse range of staff by being visible and accessible
  • Effectively manage team dynamics when working across departmental and other boundaries
  • Actively involve partners in constructive discussions to deliver a business outcome through collaboration that achieves better results for citizens

Managing a Quality Service

  • Make effective use of project management skills and techniques to deliver outcomes, including identifying risks and mitigating actions
  • Develop, implement, maintain and review systems and service standards to provide quality, efficiency and value for money
  • Establish mechanisms to seek out and respond to feedback from customers about service provided
  • Develop proposals to improve the quality of service with involvement from a diverse range of staff, stakeholders or delivery partners

Changing and Improving

  • Find ways to improve systems and structures to deliver with more streamlined resources
  • Regularly review procedures or systems with teams to identify improvements and simplify processes and decision making
  • Be prepared to take managed risks, ensuring these are planned and their impact assessed
  • Actively encourage ideas from a wide range of sources and stakeholders and use these to inform own thinking
  • Be willing to meet the challenges of difficult or complex changes, encouraging and supporting others to do the same

Leading and Communicating

  • Take opportunities to regularly communicate and interact with staff, helping to clarify goals and activities and the links between these and departmental strategy
  • Communicate using appropriate styles, methods and timing, including digital channels, to maximise understanding and impact
  • Promote the work of the department and play an active part in supporting the Civil Service values and culture
  • Convey enthusiasm and energy about their work and encourage others to do the same

 

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as salary sacrifice arrangements for childcare vouchers, and voluntary benefits such as retail vouchers and discounts on a range of goods and services.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Eligibility

Staff on fixed term appointments must have been recruited through fair and open competition.

To Be Confirmed

25/04/2017, 23:55 hours.

Closing Date: 25th April 2017 at 23:55 hours

If you require any assistance please call 0845 010 3512 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment@noms.gsi.gov.uk Please quote the job reference 8259


Baseline Personnel Security Standard (BPSS)
Please note the successful applicant will need to undertake a Disclosure and Barring Security Check for this post.

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Candidate Information

You may be required to provide statements describing your skills and experience relevant to each of the selection criteria. We recommend that you structure any examples as Situation, Task, Action and Result. For more information about the recruitment process and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

In the event of a large number of applications, we reserve the right to undertake the following processes:


  • An automated online test where a benchmark must be passed to progress;
  • A sift on the lead selection criteria. If this happens, the lead criteria will be the first one listed in the advert.

During the selection process, you may be asked to undertake an additional assessment (such as written test). If this is applicable you will be notified of this when you are invited to interview.



if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance
Collaborating and Partnering
Managing a Quality Service
Changing and Improving
Leading and Communicating
Specialist skills and experience

• Strong experience of writing for the web, with proven ability of creating content that is accessible and usable
• Outstanding skills in convincing people that user needs and a usable approach is the only way to present information
• Proven experience in using metrics and user feedback to define/refine content
• Proven experience of working within a web application development environment, proficient in writing Markdown, picture sourcing and editing
• Experience in choosing the best format for displaying information to the user
• Experience in working with content publishing systems
• Previous experience of working within a content design role/environment would be an advantage

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.


Application form stage assessments

Interview stage assessments

There is 1 interview stage for this vacancy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

This job is broadly open to the following groups:

· UK nationals

· nationals of the Republic of Ireland

· nationals of Commonwealth countries who have the right to work in the UK

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

This Vacancy is closed to applications.