26944 - Project Communications Manager, Content and Campaigns (Crime)

£23,647 - £33,601 (Salary dependant on base location)
12 Months
North East, North West, West Midlands, Yorkshire and the Humber
Birmingham , Leeds , Liverpool , Manchester , Newcastle
Fixed Term
For a period of up to 2 years
Full Time
Programme and Project Management

The national salary will apply unless based in London.


Her Majesty’s Courts & Tribunal Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales and non-devolved tribunals in Scotland and Northern Ireland. Our aim, through our people, is to deliver access to a fair, proportionate and effective justice system. The courts and tribunals in England and Wales have been allocated unprecedented funding of almost £1billlion. This will enable HM Courts & Tribunals Service, working in partnership with the judiciary, to create a system that is proportionate and accessible and that better meets the needs of the people it serves. This is the most ambitious programme of its kind anywhere in the world.

What we do

Our courts and tribunals protect rights and uphold the rule of law – maintaining the order and individual liberty that all of us enjoy. Together with the judiciary, we deliver a system that is just and accessible to everyone who needs it.

Every year, we handle over 2 million criminal cases, 1.8 million civil claims, more than 150,000 family law disputes, almost 800,000 tribunal cases and we collect over £440m of fines imposed by courts every year.

Our work involves:

  • People - We currently employ over 15,000 people to process cases, assist court users and enforce court judgments. Our court clerks, legal advisers and judicial teams support judges and magistrates, who are independent. Judges and magistrates are not employed by HMCTS.
  • Buildings – We manage hundreds of courts and tribunals buildings, consisting of magistrates and crown courts, including Derby Magistrates Court, which was built in 1659 and is our oldest court in use, to the Rolls Building which opened in late 2011.
  • Technology – We provide the public with online access to justice and develop digital solutions to improve the efficient administration of justice. For example, over the last year we’ve had over 35m visitors to our gov.uk site, and launched a number of online services such as divorce, probate and civil money claims.

The Team

This post is part of the HM Courts & Tribunals Service Communications Team, working to support the demands of a large, fast-paced and complex organisation that is undergoing major change.

The team is made up from communications leaders with specialist disciplines who are: defining the organisation's communications strategy; working with communications partners in the MoJ and Judicial Office; delivering operational communications activities; and enabling others to deliver and improve their own communications.

The team is designed around five core functions:

1. Internal communications

2. External communications

3. Strategic communications planning, insight and evaluation

4. Content and campaigns

5. Communications channels

We provide an integrated communications service - recognising internal and external communications requirements - that supports and enables the organisation's objectives. We will listen to the wants and needs of the organisation, our internal clients, as well as those of our stakeholders to ensure that we are effective in communicating.

Underpinning this, we ensure that our systems and processes are fit for purpose, meaning that we can be efficient, consistent and responsive in all that we do. We are increasingly using digital communications channels, using audience insight and evaluation to ensure that we have the right channels in place to reach our key stakeholders.

Working with others, the team owns the HMCTS corporate narrative. These are the key messages that we will use to tell our story, to establish and promote our identity and vision, and to demonstrate what HMCTS does and seeks to do.

The Project Communications Manager (Crime) will:

Work within the Content and Campaigns team and report to the Crime Content & Campaigns Manager, supporting communications and working with project teams to write and produce content for different channels. You will manage communications collateral across the crime programme and projects, ensuring that products are regularly reviewed and updated, and that they are consistent, approved and made available to the wider organisation. You will also play a key part in the delivery and attendance of events and demonstrations by co-ordinating written and visual content and supporting project and communication teams.

You will work closely with:

  • Crime Programme Team
  • Project and service leads across HMCTS
  • HM Courts & Tribunals Service change director
  • Judicial Office communications team
  • HM Courts & Tribunals Service Stakeholder Engagement Team

Essential Criteria:

  • Strong writer, who can draft and edit content for a range of channels and audiences.
  • Can see ways of presenting the same content in creative ways.
  • Confident meeting with project and service leads, and asking the right questions to get the content and information you need.
  • Capable of distilling lots of information down in to content that is compelling and accessible.
  • Well organised, with strong project management skills and good at keeping records.
  • Can work quickly, filtering out ‘noise’ to see what needs to be done and can produce content accurately and quickly.
  • Experience of creating written and visual content for publication.
  • Comfortable with working in a matrix management environment.
  • A good eye for images – photos and graphics – and can see how they can help to tell a story.
  • Confident talking to a range of internal and external stakeholders, including representing and supporting communications at events.
  • Good understanding of editorial style guides and producing content that complies with them.
  • Operational knowledge of the Justice System is desirable, but not essential.

Other duties

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Location of Post

The post holder can be based nationally in one of the several HMCTS locations. However, frequent travel (estimated 2-3 days per week) to other HMCTS sites, particularly London, will be required as part of this post.


To apply for this position please submit your CV and a statement of suitability of up to 750 words demonstrating how you have the experience and skills in relation to the Essential Criteria to be a success in this post. Interviews will be held in 102 Petty France, London, SW1H 9AJ

Candidates should provide a 'statement of Suitability' of no more than 750 words providing examples on how they meet the essential criteria for the role.

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services.
  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Expected to take place 16th July 2019

19/06/2019, 23:55 hours.

If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk Please quote the job reference - 26944.

Please contact change_recruitment@justice.gov.uk if you have any questions about this role.

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Candidate Information

You may be required to provide statements describing your skills and experience relevant to each of the selection criteria. We recommend that you structure any examples as Situation, Task, Action and Result. For more information about the recruitment process and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

In the event of a large number of applications, we reserve the right to undertake the following processes:

  • An automated online test where a benchmark must be passed to progress;
  • A sift on the lead selection criteria. If this happens, the lead criteria will be the first one listed in the advert.

During the selection process, you may be asked to undertake an additional assessment (such as written test). If this is applicable you will be notified of this when you are invited to interview.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk) in the first instance
Other competency/Experience

This Vacancy is closed to applications.