26978 - Senior Analyst: Enterprise Performance Framework Design

£36,254 - £46,888
12 Months
Fixed Term
For a period of up to 24 months
Full Time

To apply for this position please completed the online application form, ensuring you submit the following two application documents:

  1. An up-to-date copy of your CV which details your relevant experience and achievements.
  2. A 250-word statement of evidence for each of the above competencies

The salary for this post is set within Band B range of £36,254 - £46,888 for inner London

New recruits to the Civil Service joining MoJ are expected to join at the band minimum. For an exceptional applicant and under exceptional circumstances, managers have discretion to set starting salaries above the pay range minimum.

Existing civil servants applying on promotion will usually be appointed on the salary minimum of the new pay band or with an increase of 10 percent on their existing base salary (restricted to the new pay band maximum), whichever is the higher.

For existing civil servants, whilst the role itself is time limited, at the end of the fixed term period you will retain your permanent status but will be placed on the re-deployment register. Successful appointment on promotion will secure this grade on a permanent substantive basis.


It is an extremely exciting time here at HM Courts and Tribunals Service. We are undertaking a first-of-its-kind Change Programme aimed at delivering pioneering justice services that better serve the public, and with over £1 billion of funding, this is the most ambitious programme of its kind anywhere in the world.

As part of the Enterprise Performance Framework team you will be at the forefront of designing and implementing how we measure the delivery of our services in our world-leading justice system.

Can you deliver in a fast-paced environment that is changing constantly? Does developing new ways of measuring services focussed on the end-user excite you? If so, please apply today!


HM Courts and Tribunals Service underpins the delivery of justice, making sure trials and hearings run fairly and efficiently. Every year, millions of people seek justice in our courts and tribunals and we are here to ensure anyone in need of our courts and tribunals receives a service that suits their needs.

We are focused on radically improving the journey for all, to ensure that they feel like the system is designed to support them through the justice process. Our performance framework has been designed around the people who use it. In broad terms generating simplicity and confidence in our justice system is our primary goal and this team is focused on ensuring we measure the right things, in the right ways so that we know if we are achieving our objectives.

Enterprise Performance Framework Design

The Enterprise Performance Framework Design team is a cross cutting and enabling team which is designing the measures and data that our organisation needs to run itself in the future. The team is responsible for designing measures that are discussed at the HMCTS Board all the way through to local court buildings to ensure we are focusing on delivering Just, Proportionate and Accessible services. To do this we are harnessing the opportunity of our reform programme to build new ways of collecting data and are using this data to design new measures of our performance across all the services that we provide. At the end of the project we will have developed a new way of measuring performance across the organisation. To achieve this, we have developed a multi-functional team across this enterprise-level performance project and Customer Directorate which provides expertise in a range of areas including: data analysis, social research, behaviour change, data visualisation and data science.

Key responsibilities

You will work on a variety of projects that require analytical thinking and hands-on approaches to generate insights on to inform our measure design. During your role you will deliver:

  • New core measures that will be used from 2020/21 to measure the performance of the organisation (for example, timeliness, effort, repeat contact). The measures will be used for decision making at the HMCTS Board and Service Performance Boards all the way through to delivery teams within operations
  • Service specific measures that enable us to understand how we are performing in a particular area (e.g. interaction with government departments)
  • Collaborative work with our delivery team to design how we visualise the measures (currently in Power BI) so that the data is communicated effectively to provide insight and enable decision making.                                                                                                                           

While in post you will take ownership for the design of specific measures. You’ll be working with stakeholders, the senior management team and the judiciary to make sure we measure what matters, focusing our resources effectively on the things that we can take action against to improve the service we deliver. The role presents a rare opportunity to analyse data sets, define new data requirements and propose new approaches to measuring and understanding the performance of a large operational organisation.

The parties involved in cases, or potential cases, range from the individual money claimant seeking to recover funds from a company, to vulnerable social security appellants, or the victims of crime. You will design measures that capture these nuances, understanding what behaviour will be driven by the proposals that we make. You will build relationships and collaborate with other analytical teams across the department, the digital performance community, other government departments and external organisations to fill data and knowledge gaps and build on best practice.

To discuss the role in further detail, please contact Marianne Abery, Marianne.Abery@justice.gov.uk

Key Civil Service Competencies and Essential Skills

At the application and interview stage you will be asked to provide examples of how you meet the following core competences at Level 3, as detailed in the Civil Service Competence and Professional Frameworks:

Specialist skills

  • Applying analytical/statistical thinking to identify opportunities for analysis and select the most appropriate techniques to support evidence-based decision making.
  • Project management skills to agree priorities with the Enterprise Performance team and our stakeholders across the Reform programme, and other analysts across the Ministry of Justice (data processing and analysis).
  • Understanding of how to visualise data to enable actionable insight
  • If you’re also skilled in programming skills in R or equivalent languages to ensure analysis is robust, documented and reproducible please include this in your CV. Evidence of using SAS, Python etc is acceptable

Leading and Communicating

  • Communicate using appropriate styles, methods and timing, to maximise understanding and impact of your analysis
  • Communicate in a straightforward, honest and engaging manner with all stakeholders and stand ground when needed

Managing a Quality Service

  • Make effective use of project management skills and techniques to deliver outcomes, including identifying risks and mitigating actions
  • Work with a project team to set priorities, goals, objectives and timescales

Civil Service Competence Framework: www.gov.uk/government/publications/civil-service-competency-framework

We encourage applications from members of the Government Operational Research Service (GORS), Government Statistical Service (GSS) or Government Science & Engineering (GSE) but membership is not necessary to be eligible to apply. Applications are invited from existing SEOs or from HEOs on promotion and those on the fast stream.

External candidates can access information on the analytical professions via


Successful applicants currently without membership of an analytical professional will be supported if they wish to pursue analytical profession membership.

Application Process

To apply for this position please completed the online application form, ensuring you submit the following two application documents:

  1. An up-to-date copy of your CV which details your relevant experience and achievements.
  2. A 250-word statement of evidence for each of the above competencies

Should your application be successful, you will be invited for a face-to-face interview in which your suitability against the key Civil Service competencies outlined above will be tested.

These are two of four posts being advertised across the Customer Directorate’s Insight and User Experience teams. The application processes for these posts are aligned but you will need to make separate applications in the first instance if you wish to be considered for more than one.

Location of Post

These posts are London based.

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services.
  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Expected to take place: Mon 8 Jul, Tue 9 Jul, Wed 10 Jul

20/06/2019, 23:55 hours.

If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk Please quote the job reference - 26978.

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Candidate Information

You may be required to provide statements describing your skills and experience relevant to each of the selection criteria. We recommend that you structure any examples as Situation, Task, Action and Result. For more information about the recruitment process and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

In the event of a large number of applications, we reserve the right to undertake the following processes:

  • An automated online test where a benchmark must be passed to progress;
  • A sift on the lead selection criteria. If this happens, the lead criteria will be the first one listed in the advert.

During the selection process, you may be asked to undertake an additional assessment (such as written test). If this is applicable you will be notified of this when you are invited to interview.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk) in the first instance
Other competency/Experience
Leading and Communicating
Managing a Quality Service

This Vacancy is closed to applications.