27159 - Capacity, Availability & Demand Lead
These are exciting times at MOJ Digital and Technology. We have a clear vision - to develop a digitally-enabled justice system that works more simply for users - and we’re looking for talented people to help us achieve it. We’re making things better by building adaptable, effective services and making systems that are simple to use for staff and citizens. It can be challenging but it’s also important and rewarding. As well as doing great work, we’re creating a place that’s great to do work in. We offer tip-top kit, brilliant training opportunities and support from expert colleagues. On top of that, you’ll find flexible working, an inclusive culture and a place where your opinion is valued.
We are looking for an enthusiastic and seasoned Capacity, Availability & Demand Management Lead who is happy to lead but also be involved hands on as well.
The ideal person will have extensive experience in a Capacity, Availability and Demand Management role. They will have managed either internal technical teams or assured the technical output, monitoring and reporting by 3rd party suppliers to agreed standards and contractual obligations. They will be intricately involved in establishing Capacity, Availability and Demand plans and policies will understand best practice.and have experience of driving improvements where needed to meet KPI’s and KRI’s.,
The ideal candidate will have been there and done it before; and will now want to bring that experience to this expanding team supporting our BAU function as well and business change.
You will have experience in
- ensuring that there is sufficient capacity and availability to meet service level targets;
- effectively managing the Capacity and performance of IT services to fully meet end user and business needs;
- drafting and maintains policy, standards and procedures for service component capacity management. Ensuring the correct implementation of standards and procedures. Reviewing information in conjunction with service level agreements to identify any capacity issues and specifies any required changes. Working with business users to agree and implement short and medium term modifications to demand
- providing advice, assistance and leadership associated with the planning, design and improvement of service and component availability, including the investigation of all breaches of availability targets and service non-availability with the instigation of remedial activities
Throughout the process we will assess your technical specialist skills and experience on the above requirements.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
Salary and working arrangements
If successful, the salary we offer you will be within the advertised range and will depend on the skills and experience you demonstrate at the interview.
Therefore in your cover letter it would be helpful to the hiring teams if you can indicate your salary expectations and if possible your notice period.
You’ll also get:
- Flexible working options such as working from home or remotely, working part-time, job sharing, or working compressed hours, we have people doing it and are happy to discuss further
- Lots of training and development opportunities
- A civil service pension with an average employer contribution of 22%
- 25 days annual leave (plus bank holidays), and an extra day off for the Queen’s birthday. No promises you’ll be invited to her party, though
- Great maternity, adoption, and shared parental leave, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
- Bike loans and secure bike parking (subject to availability and location)
- Season ticket loans, childcare vouchers, and eye-care vouchers.
Selection process details
Candidates must submit:
- a current and relevant CV;
- a Cover letter (1 page max) setting out why you are interested in the role and how you meet the essential skills and experience required.
The job advert lists the essential, specialist skills and experience as well as key Civil Service competencies required for the role.
At the CV review/sift stage we will use the technical/specialist skills and experience to determine your suitability for the role. At the interview we ask you questions based on the specialist/technical skills and experience in the job advert. If invited to an interview we will send you a detailed Job description to help you prepare for your interviews.
In the Civil Service, we use Success Profiles, a flexible framework, to assess candidates against a range of elements using a variety of selection methods, therefore giving you the opportunity to demonstrate the various elements required to be successful in the role.
At the interview we will be assessing your technical/specialist experience, outlined in the above role description, testing your ability through relevant assessments and asking you questions to assess behaviours and strengths. The behaviours we assess are:
- Communicating and influencing
- Working together
- Developing self and others
- Making effective decisions
- Delivering at pace
- Seeing the big picture
- Changing and improving
- Managing a quality service
At the Interview we will ask open-ended questions to which they are seeking answers/evidence of essential, previous skills, experience and behaviours in order to guide their hiring decision.
Note: due to the volume of applications we receive we are unable to provide feedback after the CV review (sift) stage.
Things you need to know
Security and Immigration checks
Successful candidates must pass a disclosure and barring security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.
If you're applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.
Candidates in their probationary period are not eligible to apply for vacancies within this department.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.
Contact point for applicants
For further information regarding this role please contact MoJ D&T Recruitment.
All Civil Servants will adhere to the 'Civil Service code’, which outlines the Civil Service's core values, and the standards of behaviour expected of all civil servants in upholding these values.
Note for current Civil Servants: If successful, the salary offered would normally be determined by applying the MoJ salary progression rules. If the appointment is on level transfer your substantive salary (excluding any allowances) will remain unchanged, unless it exceeds the maximum stated within the MoJ pay band, and unless your current salary is below the relevant MoJ grade minimum. If the appointment is on temporary or substantive promotion the salary will be increased by the appropriate promotion percentage or moved to the minimum of the relevant MoJ grade minimum, whichever is the greater.
Note for non Civil servant applicants: This post is open to UK Nationals, Commonwealth Citizens, EEA Nationals of other member states and certain non-EEA family members. There must be no employment restrictions or time limit on your permitted stay in the UK. You should normally have been resident in the United Kingdom for at least 3 years and in some cases 5 or even 10 years preceding your application due to the requirement to have a checkable history for security vetting purposes. If you answer 'No' to the questions regarding nationality then it is unlikely your application will be pursued. If you are unsure as to your eligibility on any of these points, please contact the recruitment team for clarification or advice.
17/06/2019, 23:55 hours.
To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.
For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).
If you do not meet the above requirements, you may still be considered if, for example:
- You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
- You were studying abroad
- You were living overseas with parents
In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.
This Vacancy is closed to applications.