14987 - General Case Manager

£18,240 - £19,724
12
12 Months
East Midlands
Nottingham
OPG NOTTINGHAM, NG1 6AZ
AO
E
Fixed Term
For up to a period of up to 24 Months
Full Time, Flexible Working
Operational Delivery

Overview

The Office of the Public Guardian (OPG) supports the work of the Public Guardian for England and Wales. The Public Guardian’s responsibilities include registering lasting powers of attorney, supervising the work of attorneys and deputies and protecting people who lack capacity to make decisions for themselves. We are seeking to recruit a number of General Case Managers to fill existing vacancies and those vacancies anticipated to arise over the next 12 months.

These roles require good administration skills, a good telephone manner and a commitment to deliver excellent customer service and a high quality of work in a fast paced environment.

Full comprehensive training and ongoing support will be given for the roles including an overview of the Mental Capacity Act (MCA)

Job Description, Duties and Responsibilities –

Responsibilities may include any of the following -

  • Managing and prioritising your workload, making the best use of available time and resources when dealing with customer enquiries received by telephone, email and postal letters.
  • Inputting information and updating our IT system accordingly.
  • Analysing data and information from deputies’ annual financial reports to make informed decisions whether to escalate findings to an Executive Case Manager.
  • Attend and contribute to team meetings.
  • Regularly make and answer telephone calls with external customers whilst maintaining confidentiality.
  • Respond to enquiries received by telephone, email and post.
  • Maintain quality of work to appropriate standard.
  • Work within the team to support and contribute to the aims, objectives and performance of the OPG.
  • Manage the safe and secure receipt of customer information in line with OPG policy.
  • Learn and apply Continuous Improvement (CI) techniques.
  • Review your performance with your line manager to assess your strengths and areas for development. Seek opportunities for developmental training or feedback and act upon it.
  • Communicate with your colleagues to ensure that work is managed well and to foster good working relationships within the team.

 

Skills & Qualifications

     

    You will be required to provide evidence of the following Competencies at interview: 

    Changing and Improving

      Making Effective Decisions


        Collaborating and Partnering


          Delivering at Pace

            Working Arrangements & Further Information

            Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

            Flexible working hours

            The Ministry of Justice offers a flexible working system in many offices.

            Benefits

            The MoJ offers a range of benefits:

            Annual Leave

            Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

            Pension

            The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

            Training

            The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

            Support

            • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.

            • Access to flexible benefits such as salary sacrifice arrangements for childcare vouchers, and voluntary benefits such as retail vouchers and discounts on a range of goods and services.

            • Paid paternity, adoption and maternity leave.

            • Free annual sight tests for employees who use computer screens.

            Networks

            The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

            Working for the Civil Service

            The Civil Service Code sets out the standards of behaviour expected of civil servants.

            We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

            The Civil Service embraces diversity and promotes equality of opportunity.

            There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

            To be confirmed

            19/12/2017, 23:55 hours.

            Closing Date: 19th December 2017 at 23:55 hour

            If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk Please quote the job reference.

            Baseline Personnel Security Standard (BPSS)
            Please note the successful applicant will need to undertake a Disclosure and Barring Security Check for this post.

            To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

            For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

            If you do not meet the above requirements, you may still be considered if, for example:

            • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
            • You were studying abroad
            • You were living overseas with parents

            In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

            Candidate Information

            You may be required to provide statements describing your skills and experience relevant to each of the selection criteria. We recommend that you structure any examples as Situation, Task, Action and Result. For more information about the recruitment process and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

            Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

            In the event of a large number of applications, we reserve the right to undertake the following processes:


            • An automated online test where a benchmark must be passed to progress;
            • A sift on the lead selection criteria. If this happens, the lead criteria will be the first one listed in the advert.

            During the selection process, you may be asked to undertake an additional assessment (such as written test). If this is applicable you will be notified of this when you are invited to interview.



            if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance
            Changing and Improving
            Making Effective Decisions
            Collaborating and Partnering
            Delivering at Pace
            All candidates will need to be fluent in written and verbal English.

            We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.


            Application form stage assessments

            Interview stage assessments

            There is 1 interview stage for this vacancy.

            A Great Place to Work for Veterans

            The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
            For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

            Redeployment Interview Scheme

            Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

            MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

            This job is broadly open to the following groups:

            · UK nationals

            · nationals of the Republic of Ireland

            · nationals of Commonwealth countries who have the right to work in the UK

            · nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families

            · nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

            · individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

            · Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

            Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

            This Vacancy is closed to applications.