27656 - Investigations Triage and Support Team Leader / Visits Team Leader

£22,124 - £26,374
2
12 Months
West Midlands
Birmingham
THE AXIS BIRMINGHAM, B1 1TG
EO
D
Permanent
Full Time, Part Time, Part Time/Job Share, Flexible Working
Operational Delivery

Purpose of Job

ITAS Team Leader - The job holder will manage a team of safeguarding triage staff and/or investigations administrative support staff.

OPG’s key priorities is to protect adults who are vulnerable because they do not have capacity to make their own decisions.

The main functions of the Investigation triage and support team are:

  • To ensure concerns raised both within OPG and externally, about the way in which deputies and attorneys are exercising their powers are correctly identified, categorised, prioritised and resolved promptly and effectively in conjunction with colleagues, partners and other agencies as appropriate.
  • To provide administrative support for the OPG investigations team including inputting data from bank statements, managing Outlook inboxes and completing land registry searches    

Team leaders will manage a small team of band E staff and will be responsible for ensuring that productivity and quality targets are met.         

Additionally, the job holder will be expected to build capability within their team and ensure all staff have realistic and stretching objectives

Visits Team Leader - These roles require a flexible approach and may involve supporting other teams and team members.

You will manage a small team of Band Es and workloads within the Visits team ensuring visit commissions are handled promptly by our Visiting officers - who are placed across a wide geographical area.

You will work with Visitors to mitigate risks to their safety by improving the quality of visit commissions; ensuring safety assessments are completed by the visitors; completing RAPs as required and reviewing ongoing safety processes in line with Health and Safety needs.

You will liaise with Court of Protection representatives, and Supervision & Investigation Services teams to ensure all commissions are actioned within agreed timescales and to agreed standards.

You will monitor Visitor workloads and take proactive action to ensure the volume of overdue visit reports is minimised and ensure Visitor fee claims are paid quickly and accurately.

You will create positive lines of communication between the team and our Visitors to ensure Visitor queries are actioned in a timely manner, Visitors are kept up to date with changes within the OPG, and that the visits team are kept up to date with the availability of Visitors to undertake work.

You will work with Supervision, Investigations and Visitors in co-ordinating constructive feedback to support improvements to the reporting process.

You will use Continuous Improvement to ensure all processes are cost effective and efficient.

Duties and Responsibilities      

Details

1. Primary Duties

Manage daily workload in accordance with published Impact Indicators. Prioritising work appropriately, seeking guidance and support from team leader as necessary

Continually update administrative records to provide an accurate and complete picture of enquiries made, decisions reached and reasons for those decisions

Identify, categorise, record and correctly prioritise tasks that require urgent and non-urgent activity

Maintain and update internal IT systems, records and spreadsheets and adhere to internal DPA policy

Write written responses to concerns raised regarding OPG decisions

Prepare and facilitate for internal and external meetings, presentations and events regarding the work of OPG.

Build up a constructive working relationship with our external stakeholders

Be familiar with and continually develop and maintain own knowledge of the appropriate policies and procedures (and take on board any changes made) and follow them at all times

Provide overviews and job shadowing and awareness presentations for staff across the business to raise the profile and awareness of team.

2. Job specific roles - safeguarding

Carry out risk assessment, signposting and acceptance of cases for investigations in accordance to the Mental Capacity Act 2005 within published targets

Raise concerns with local authorities providing accurate information to enable them to take necessary action

Act as final decisions maker on cases undertaken by triage support staff

Feed into safeguarding continuous improvement and project work

Visits 

Provide support to Visits Team Leader as part of the Supervision review to ensure the future profile of Visits is tailored to the needs of the new supervision structure.

Focus Visits on Deputies who need support and Attorneys/Deputies who are under scrutiny as part of an investigation in line with investigation target dates.

3. Managerial responsibilities

Ensure team achieves the business objectives, targets, and performance standards

Ensure processes, policies and procedures are followed and action is taken to address performance and conduct issues

Monitor and analyse performance and make recommendations for improvement providing frequent feedback

Ensure effective use of resources

Ensure data and information is accurate and up to date

Ensure team attendance and sickness targets are met

Ensure team has skills and competencies to meet work objectives

Coordinate and organise training and development for staff

4. Record-Keeping, data security and Statistical Analysis

Maintain accurate statistics in respect of risk assessment and signposting concerns.

Take personal responsibility for compliance with the OPG recordkeeping policy.

5. Develop and maintain a culture of excellent service delivery and continuous improvement.

Continually develop and maintain knowledge of safeguarding matters.

Proactively look for ways to improve service delivery, and work with the OPG Change Management team to suggest and introduce improvements.

Participate in and promote a culture of safeguarding awareness and support and contribute to the aims, objectives and performance of OPG

Take responsibility for own learning and development.

Participate in evaluating and improving own performance.

Regularly review own performance record to assess strengths and areas for development and work with manager to identify learning opportunities

6. Quality

Ensure that all correspondance is acurate and provides the correct information.

7. Support for Manager and for other OPG Teams

Carry out ad-hoc tasks as delegated by the manager and support other areas of the OPG as required.

Contribute to regular case review meetings, TiBs and team discussions to share expertise and experience and to promote a system of peer review and discussion.

8. Diversity and equality of opportunity

Positively embrace and demonstrate diversity and equality of opportunity in all areas of work.

9. Health and Safety

Take responsibility for own health and safety for the safety of others and abide by OPG Health and Safety procedures.

Other duties

Undertake any other duties associated with the skill set of this post.

Any other duty associated with the band D role

Be prepared occasionally to travel within England and Wales in support of regional events and conferences.

Skills

Essential Skills:

Proficiency in Microsoft Word

Basic knowledge and confidence of Microsoft Excel

Ability to use different types and levels of information to form decisions

Attention to detail

Ability to deal with people at all levels over the telephone and via email, with the necessary training and support.

Good written & oral communication skills.

Flexible approach to deal with the changing nature of the work

Knowledge of the Mental Capacity Act and Code of Practice

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours and Strengths.

As part of the application process you will be asked to show positive examples of the behaviours outlined below.

Applicants successful at sift will be invited to an interview. The interview will consist of a blend of behaviour and strength-based questions.

During the panel interview, you will be asked behaviour-based questions to explore in detail what you are capable of and strengths-based questions to also explore what you enjoy and your motivations relevant to the job role.

We'll assess you against the following behaviours during the process:

Leadership

Show pride and passion for your work and positive, inclusive engagement with your team. Understand your areas of responsibility and display awareness of the wider impact of your actions. Proactively role model and promote an inclusive workplace, promptly dealing with inappropriate language and behaviours when they arise, including any instances of discrimination or misconduct. Give praise and credit to colleagues and stakeholders where appropriate

Making Effective Decisions

Take responsibility for making effective and fair decisions, in a timely manner. Analyse and research further information to support decisions. Talk to relevant people to get advice and information when unsure how to proceed. Explain how decisions have been reached in a clear and concise way, both verbally and in writing. Demonstrate the consideration of all options, costs, risks and wider implications, including the diverse needs of end users and any accessibility requirements..

Working Together

Develop a range of contacts outside own team and identify opportunities to share knowledge, information and learning. Show genuine interest when listening to others. Contribute to an inclusive working environment where all opinions and challenges are listened to and all individual needs are taken into account. Ensure it is clear that bullying, harassment and discrimination are unacceptable. Offer support and help to colleagues when in need, including consideration of your own and their wellbeing. Change ways of working to aid cooperation within and between teams in order to achieve results

Delivering at Pace

Regularly review the success of activities in the team to identify barriers to progress or challenging objectives. Identify who and what is required to ensure success, set clear goals and areas of responsibility and continually assess workloads considering individual needs. Follow relevant policies, procedures and legislation to complete your work. Ensure colleagues have the correct tools and resources available to them to do their jobs. Have a positive and focused attitude to achieving outcomes, despite any setbacks. Regularly check performance against objectives, making suggestions for improvement or taking corrective action where necessary. Ensure that colleagues are supported where tasks are challenging.

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services.
  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

To be confirmed

16/07/2019, 23:55 hours.

If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk Please quote the job reference - 27656.
Please note the successful applicant will need to undertake a Disclosure and Barring Security Check for this post.

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.


Application form stage assessments

Behaviours
Leadership - word limit
Making Effective Decisions - word limit
Working Together - word limit
Delivering at Pace - word limit

Interview stage assessments

There is 1 interview stage for this vacancy.
Behaviours
Leadership
Making Effective Decisions
Working Together
Delivering at Pace
Strengths may also be assessed at interview but these are not shared in advance.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

This job is broadly open to the following groups:

· UK nationals

· nationals of the Republic of Ireland

· nationals of Commonwealth countries who have the right to work in the UK

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

This Vacancy is closed to applications.