9213 - REMO Caseworker
Job Description
The Unit deals with Reciprocal Enforcement of Maintenance Orders (REMO).
Reciprocal enforcement of maintenance orders (REMO) is a system whereby:
- maintenance orders, on behalf of UK residents can be established, registered, enforced and modified by courts, or other authorities, in other countries against people resident there; or
- maintenance orders on behalf of residents of other countries can be established, registered, enforced and modified by courts in the UK
The Lord Chancellor delegates his day to day operational responsibilities as the transmitting and receiving agency, or as a Central Authority, to the REMO unit. This is located in the Office of the Official Solicitor and Public Trustee.
Highly motivated administrative staff with excellent customer service skills are vital to the effective operation of the unit. Most of the staff within MoJ are employed in administrative roles. This is a reciprocal arrangement governed by international conventions, which means that foreign maintenance orders in favour of individuals abroad can likewise be registered and enforced by UK courts against UK residents.
As a case worker you will process incoming and outgoing applications in accordance with the reciprocal arrangement governed by international conventions; receiving and transmitting correspondence and arranging for documents to be scanned and or translated. To chase responses from both the Courts and the foreign authorities, and keep the in house record system updated. In addition, the post holder will be requested to scan daily post.
You will be able to assimilate facts and information quickly, have good written and verbal communication skills as well as effective planning and organisational skills. An enthusiasm for delivering excellent customer service and being a team player are essential for this role.
The team has moved towards an electronic environment, which requires both applications and correspondence being scanned into the on-line Case Management System on a daily basis.
Previous experience of scanning and knowledge of working with Word and Excel systems would be an advantage but not essential as full training will be provided.
Job Description
Duties include:
- To process applications; reply to correspondence, arrange for translations where required and undertake case review.
- Manage own workload and ensure that all work allocated is dealt with within the office Activity Measures and all necessary spreadsheets are accurately and timely updated and that the daily work sheets are accurately completed at the end of each day.
- To ensure that telephone calls are dealt with in accordance with the office telephone standards.
- To adhere to the Unit and Office Rotas and the Flexi policy.
- To assist with the Unit's duties such as scanning the applications and or post and adhere to the scanning guidance for the purposes of handling both applications and correspondence.
Changing and Improving
- To cooperate with and be open to the possibilities of change and consider ways to implement and adapt to change in own work role.
- Learn new procedures, seek to exploit new technologies and help colleagues to do the same
- Respond effectively to emergencies
Leading and Communicating
- Put forward their own views in a clear and constructive manner, choosing an appropriate communication method, e.g. email/ telephone/ face to face
- Write clearly in plain simple language and check work for spelling and grammar, learning from previous inaccuracies
Collaborating and Partnering
- Proactively contribute to the work of the whole team
- Get to know fellow team members/colleagues and understand their viewpoints and preferences
- Seek help when needed in order to complete own work effectively
- Be open to taking on different roles
Building Capability for All
- Identify own skills, knowledge and behaviour gaps to inform own development plan and discuss these with the line manager
- Share learning with team and colleagues; contribute to the team’s shared learning and understanding
- React constructively to developmental feedback
Delivering at Pace
- Work in an organised manner using own knowledge and expertise to deliver on time and to standard
- Work with energy and pace to get the job done
- Take responsibility for the quality of own work and keep manager informed of how the work is progressing.
- Remain focused on delivery and maintain consistent performance
Working Arrangements & Further Information
Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
Flexible working hours
The Ministry of Justice offers a flexible working system in many offices.
Benefits
The MoJ offers a range of benefits:
Annual Leave
Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Support
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as salary sacrifice arrangements for childcare vouchers, and voluntary benefits such as retail vouchers and discounts on a range of goods and services.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Networks
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity.
There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.
Eligibility
Staff on fixed term appointments must have been recruited through fair and open competition.
30/05/2017, 23:55 hours.
Closing Date: 30th May 2017 at 23:55 hours
If you require any assistance please call 0845 010 3512 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment@noms.gsi.gov.uk Please quote the job reference.
To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.
For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).
If you do not meet the above requirements, you may still be considered if, for example:
- You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
- You were studying abroad
- You were living overseas with parents
In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.
Candidate Information
You may be required to provide statements describing your skills and experience relevant to each of the selection criteria. We recommend that you structure any examples as Situation, Task, Action and Result. For more information about the recruitment process and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
In the event of a large number of applications, we reserve the right to undertake the following processes:
- An automated online test where a benchmark must be passed to progress;
- A sift on the lead selection criteria. If this happens, the lead criteria will be the first one listed in the advert.
During the selection process, you may be asked to undertake an additional assessment (such as written test). If this is applicable you will be notified of this when you are invited to interview.
We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.
Application form stage assessments
Interview stage assessments
A Great Place to Work for Veterans
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
This job is broadly open to the following groups:
· UK nationals
· nationals of the Republic of Ireland
· nationals of Commonwealth countries who have the right to work in the UK
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules
This Vacancy is closed to applications.