26963 - Receptionist

£16,958 - £17,764
12 Months
North East
NPS Pay Band 1 National
Full Time
Administration / Corporate Support

Job Purpose:     

This role is paramount to ensuring the reception of visitors and staff is undertaken in a professional and efficient manner. As the first point of contact it is essential that the postholder is able to communicate effectively and act courteously at all times. To assist with administrative duties.

Duties and Responsibilities:

1.            Receiving and recording visitors.

2.            Receiving and processing telephone calls. Take messages for staff in their absence and ensure that the message is given to the member of staff concerned.

3.            Undertaking both routine and confidential administration, typing and word processing duties.

4.            Receiving and processing incoming and outgoing mail.

5.            Receiving and sending faxes for both staff and visitors to the building.

6.            As and when required undertake such tasks as photocopying and general filing.

7.            Ordering stationery and maintaining constant level of stationery stock.

8.            To develop and maintain effective working relationships with colleagues and external contacts.

9.            To ensure that personal skills and knowledge are maintained and updated on an ongoing basis.

10.          Attendance at relevant training courses.

11.          To ensure confidentiality is maintained.

12.          Adhere to health and safety requirements and report any health, safety or security risks to your line manager.

13.          To carry out any other duties commensurate with the grade as directed by the Team Manager/Senior Administrative Officer.

This job description is a guide to the principal responsibilities of the role and is not intended to be an exhaustive list of duties. It will be reviewed in the light of changes to the role and the work of the National Probation Service.

The jobholder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.

Working Arrangements & Further Information

Standard working hours are 37 hours per week excluding breaks which are unpaid.


The MoJ offers a range of benefits:

Annual Leave

Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF). Please visit www.gmpf.org.uk for further information.

Please note: Any current Civil Servant who is a member of the PCSPS, by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender.


All candidates are subject to security and identity checks prior to taking up post

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Expected 26th June 2019

17/06/2019, 23:55 hours.

If you require any assistance please call 0845 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk. Please quote the job reference - 26963.

Candidate Information

You may be required to provide statements describing your skills and experience relevant to each of the selection criteria. We recommend that you structure any examples as Situation, Task, Action and Result. For more information about the recruitment process and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

In the event of a large number of applications, we reserve the right to undertake the following processes:

  • An automated online test where a benchmark must be passed to progress;
  • A sift on the lead selection criteria. If this happens, the lead criteria will be the first one listed in the advert.

During the selection process, you may be asked to undertake an additional assessment (such as written test). If this is applicable you will be notified of this when you are invited to interview.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk) in the first instance
Leading and Communicating
Collaborating and Partnering
Managing a Quality Service

This Vacancy is closed to applications.