26982 - Investigator

£20,755 - £24,853
12 Months
East Midlands
Full Time, Part Time, Part Time/Job Share, Flexible Working
Operational Delivery


The Office of the Public Guardian (OPG) supports the work of the Public Guardian for England and Wales. The Public Guardian’s responsibilities include registering lasting powers of attorney, supervising the work of attorneys and deputies and protecting people who lack capacity to make decisions for themselves.

We are seeking to recruit Investigators to fill existing vacancies and further vacancies are anticipated to arise over the next 12 months.

Full comprehensive training, consolidation and support will be given for the roles including an overview of the Mental Capacity Act (MCA) 

Job Description, Duties and Responsibilities –
Responsibilities may include any of the following:

  • Conduct investigations about the way in which deputies are exercising their powers following concerns raised internally and/or externally
  • Liaise with deputies and third parties as appropriate to gather the required information and evidence and to achieve outcomes in the best interests of clients lacking mental capacity to make decisions
  • Undertake safeguarding actions as required throughout the life of the investigation
  • Complete accurate and thorough reports for the Public Guardian and for the Court of Protection, with clear and justifiable recommendations
  • Implement the Public Guardian’s recommendations
  • Implement and respond to directions made by the Court of Protection. This may require attendance at court hearings
  • Conduct yourself in line with Civil Service values and expected behaviours
  • Ensure adherence to OPG policies and guidance
  • Positively promote and implement diversity and equality of opportunity in all areas of work
  • Take a zero-tolerance approach when dealing with bullying, harassment, discrimination and victimisation
  • Participate and promote smarter working and the use of digital tools
  • Take reasonable care for own health and safety, for the safety of others, and abide by OPG Health and Safety procedure
  • Continually develop and maintain knowledge of processes
  • Develop knowledge of Mental Capacity Act and Code of Practice
  • Be willing to undertake difficult and complex telephone conversations
  • Gain a full understanding of OPG Safeguarding Adults at Risk Policy
  • Liaise with colleagues to ensure that work is effectively managed and to foster good working relationships
  • Participate in evaluating and improving own performance. Take an active part in performance and development reviews, assessing your strengths and areas for development and working with your manager to identify learning opportunities
  • Carry out tasks as delegated by the team leader and support other areas of OPG such as Court Applications, Supervision and Legal Teams.
  • Look for ways to improve service delivery and work with colleagues and managers to implement improvement
  • Contribute to and support the aims, objectives and performance of OPG, your business area and your team
  • Provide advice and support to wider supervision teams
  • Undertake any other duties commensurate with the skill set of this post

Strong leadership is a critical element of this role, as is the ability to prioritise and manage a workload, analyse complex information, present recommendations and make effective decisions.
The Senior Leadership Team expects all investigators within OPG to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results.

Skills & Qualifications

You can:

  • Analyse information to inform evidence-based decisions
  • Use your judgement and take a considered approach when required to make decisions
  • Communicate confidently and give direction, being able to take charge of decisions and situations.
  • Ensure everything is accurate and error free
  • Work well as a member of a team and support others in working together effectively


  • Excellent written and oral communication skills.
  • Ability to independently plan and manage caseload and to analyse physical data.
  • Proficient in the use of standard Microsoft office products.
  • Flexible approach to deal with the changing nature of the work.

Highly Desirable

  • Ability to work with minimal supervision and committed to give a high quality performance in all aspects of the job.
  • Awareness of the MCA

Application process

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Ability. You are required to provide a Personal Statement as part of your application.

Sift will be based on the information provided from your Personal Statement. This should be no more than 750 words, outlining your suitability for the post and what you feel you would gain in your personal development from the role.

The key point to emphasize in your statement is what you feel you would bring to the role that offers unique value. We actively encourage you to sell yourself as an individual and the personal strengths and experience that you could bring to the OPG.

We'll assess you against these behaviours during the selection process:

  • Making Effective Decisions
  • Communicating and Influencing
  • Delivering at Pace

Strengths based analysis

If successful at sift stage you will be invited to take part in:

  • A written test and
  • An interview

The written test will assess your ability to perform to the required standard.

The interview will consist of a series of questions against both the Civil Service Success Profiles Behaviours framework and Strengths dictionary in a blended assessment.

Feedback will only be provided if you attend an interview or assessment.

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services.
  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

To be confirmed.

19/06/2019, 23:55 hours.

If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk Please quote the job reference - 26982.
Please note the successful applicant will need to undertake a Disclosure and Barring Security Check for this post.

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk) in the first instance

This Vacancy is closed to applications.