27270 - Service Request Manager
The Ministry of Justice (MoJ) is one of the largest UK government departments, employing over 70,000 people, with a budget of approximately £8 billion. Each year millions of people use our services across the UK, including courts, tribunals and prisons in England and Wales.
The MoJ is changing the way it delivers technology services, moving away from a majority outsourced model to ‘insourcing’ and building internal capability. At the centre of this new model is the Workplace Technology Operations team. This team is responsible for and provides the central area for commodity ITSM activity. MoJ is` currently in the process of deploying a wide range of modern technology products and services and this team will be responsible for ensuring the smooth running of these new services in ‘Business as Usual’ operation (BAU).
This opportunity will be for an enthusiastic and seasoned Service Request Manager who is happy to lead but also be involved hands on as well. As a Service Request Manager you will contribute to the development and delivery of a high-quality Service Request Management, Request for Service, process to be consistently delivered across the MoJ Estate. This includes diverse portfolios such as MoJ HQ, LAA, HMPPS, HMCTS.
You will be working in a Service Integration and Management (SIAM) model and essential to your success will be the ability to build and maintain effective relationships with a variety of suppliers, both internal and external, and Business stakeholders.
21/06/2019, 23:55 hours.
To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.
For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).
If you do not meet the above requirements, you may still be considered if, for example:
- You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
- You were studying abroad
- You were living overseas with parents
In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.
This Vacancy is closed to applications.