22808 - Business Manager - NPS North West Division

£35,024 - £39,818
1
12 Months
North West
Manchester
NPS 5TH FLR WEST OAKLAND HOUSE MANCHESTER, M16 0PQ
NPS Pay Band 5 National
Permanent
Full Time, Part Time, Part Time/Job Share, Flexible Working, Other
Administration / Corporate Support

The Business Manager post within the NPS Division Headquarters provides support to the Deputy Director, including making recommendations to them about operational requirements. The job holder acts as an interface between the Deputy Director and senior staff in NOMS, MOJ and other agencies on a wide range of issues.
 
This is a non-operational post although an understanding of the wide range of Probation procedures and policies across the organisation both operationally and at HQ is required.
 
The job holder will report directly to the Deputy Director NPS Regional Division and have line management responsibilities for the Diary Manager other administration staff.

Overview of the job

The Business Manager post within the NPS Division Headquarters provides support to the Deputy Director, including making recommendations to them about operational requirements. The job holder acts as an interface between the Deputy Director and senior staff in NOMS, MOJ and other agencies on a wide range of issues.

This is a non-operational post although an understanding of the wide range of Probation procedures and policies across the organisation both operationally and at HQ is required.

The job holder will report directly to the Deputy Director NPS Regional Division and have line management responsibilities for the Diary Manager other administration staff.

Summary

The purpose of the role is to provide support to the Deputy Director. The job holder will ensure that performance across the Division is monitored, that issues are highlighted and opportunities to improve efficiency and effectiveness are proactively pursued.

The job holder will ensure the Deputy Director and others as appropriate, are informed of priority matters and are given options and/or recommendations to help them to operate effectively

The job holder will ensure that good working relationships with NPS Directors and Deputy Directors, NOMS Directors and Ministers offices are maintained by communicating Divisional priorities effectively.

The job holder will also manage relationships and liaise with a range of internal and external stakeholders and support the partnership working in the Division.

Responsibilities,Activities and Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

Assist with Deputy Director’s workload

  • Have oversight of the Deputy Director’s workload, ensuring that work is prioritised appropriately and that deadlines are met
  • Ensure that all papers/correspondence submitted to the Director are reviewed, and actioned and that correspondence is responded to on the Deputy Directors behalf
  • Monitor the Divisional Delivery Plan and risk register, ensuring the Deputy Director is kept informed of progress
  • Work with colleagues to develop plans and strategies to deal with risks
  • Ensure operational and management information systems are in place to monitor and report on performance by region, locality and LDU, identifying operational, resource or organisational issues that may impact on performance
  • Analyse business information, determining relevance and benefits and compiling information reports for the Deputy Director and senior managers
  • Update the Deputy Director on policies and procedures, the implications for colleagues and provision of recommendations for action
  • Identify national priorities and support the Deputy Director to respond to emergent issues
  • Promote a culture of innovation and continuous improvement, undertaking reviews and making recommendations as necessary
  • Attend divisional and national meetings on behalf of the Deputy Director when necessary, maintaining a professional image at all times
  • Ensure systems are in place for the management of investigations commissioned by the Deputy Director.

Manage relationships and stakeholders

  • Lead, facilitate and participate in working parties and undertake special projects as required
  • Work with other Divisional Business Managers within the NPS to share best practice and maximise business improvements
  • Collaborate with NPS and NOMS colleagues to maintain effective controls in Service Level Agreements and other contracts
  • Establish effective working relationships with the NOMS Divisional Account Manager

Determine the effective use of resources

  • Agree budgets and unit costs for programmes of work
  • Make proposals for expenditure on programmes of work
  • Manage budgets and provide unit costings for activities
  • Advise on financial and resourcing issues to inform objectives and forward planning

Effectively Manage and Develop staff

  • Manage and develop staff
  • Demonstrate leadership skills in dealing with staff
  • Address poor performance
  • Provide effective supervision/coaching/appraisal
  • Ensure sickness absence initiatives are applied to achieve performance objectives and enhance productivity
  • Resolve capability/grievance/harassment/complaints in accordance with organisational policies
  • Address conduct issues and resolve conflict
  • Implement human resource policies

Use communication effectively

  • Providing information, feedback and advice
  • Influencing and persuading
  • Chair and participate in meeting using appropriate skills, styles and approaches

Enhance your own performance

  • Manage own resources and professional development

Use information to take critical decisions

  • Liaise with staff to receive, collate and analyse information, developing systems and compiling reports as necessary
  • Develop and utilise data to identify trends and take appropriate action to maintain and enhance performance
  • Plan, implement and manage systems for the exchange of sensitive information, data and intelligence

Manage Diversity and Quality

  • Develop a culture and systems that promote equality and value diversity
  • Implement the diversity policies of the service and collaborate effectively with the Equalities and Diversity Unit

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alternations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.

Competencies

The following competencies from the Civil Service Competency Framework will be used for selection purposes:

  • Leading and communicating
  • Collaborating and partnering
  • Making effective decisions
  • Building capability for all
  • Delivering at pace

Qualifications

Essential

  • NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience)

Skills

Essential

  • Microsoft: Word, Excel, Outlook, and PowerPoint (or equivalent i.e. Lotus Notes)

Experience

Essential

  • Demonstrate experience of managing workload of senior level executives, and managing the relationships with a range of stakeholders.
  • Demonstrate experience in using a range of software packages to present, analyse & undertake reports, demonstrate experience reviewing and ensuring quality of reports, and operational experience of probation

Desirable

  • Demonstrate experience of determining the effective use of resources, demonstrate experience of effective communications, and demonstrate experience of making successful critical decisions

Working Arrangements & Further Information

Standard working hours are 37 hours per week excluding breaks which are unpaid.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF). Please visit www.gmpf.org.uk for further information.

Please note: Any current Civil Servant who is a member of the PCSPS, by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as salary sacrifice arrangements for childcare vouchers, and voluntary benefits such as retail vouchers and discounts on a range of goods and services.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender.

Eligibility

All candidates are subject to security and identity checks prior to taking up post

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Date to be confirmed - but first week in January 2019.

14/12/2018, 23:55 hours.

Closing Date: 14th December 2018 at 23:55 hours

If you require any assistance please call 0845 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk. Please quote the job reference.

Candidate Information

You may be required to provide statements describing your skills and experience relevant to each of the selection criteria. We recommend that you structure any examples as Situation, Task, Action and Result. For more information about the recruitment process and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

In the event of a large number of applications, we reserve the right to undertake the following processes:


  • An automated online test where a benchmark must be passed to progress;
  • A sift on the lead selection criteria. If this happens, the lead criteria will be the first one listed in the advert.

During the selection process, you may be asked to undertake an additional assessment (such as written test). If this is applicable you will be notified of this when you are invited to interview.



if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance
Collaborating and Partnering
Leading and Communicating
Making Effective Decisions
Building Capability for All
Delivering at Pace
NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience).

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.


Application form stage assessments

Interview stage assessments

There is 1 interview stage for this vacancy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

This job is broadly open to the following groups:

· UK nationals

· nationals of the Republic of Ireland

· nationals of Commonwealth countries who have the right to work in the UK

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

This Vacancy is closed to applications.