19781 - Front of House Manager Bristol
Background
The Estate Directorate operates as a corporate service function for the whole of MoJ and in doing so is responsible for one of the largest estates across Government, with a replacement value of around £8.5bn. Overall spending on the MoJ estate including depreciation, utilities, capital and resource maintenance, rent and rates is in excess of £1bn per year. The Estate Directorate is directly responsible for a substantial element of the expenditure including the capital budget for HMCTS, prison, probation and HQ properties. The 2013/14 capital budget held by Estate Directorate is £243m (including disposal receipts of £99m). The Directorate also manages spend of £252m on behalf of HMCTS (excluding depreciation) and a direct resource budget of £388.6m (including £180m for depreciation).
Lodging Managers report to their respective Cluster Managers and will reside at one of the 13 permanent sites located throughout England and Wales.
Purpose of the role
The Front of House Manager is a residential all hours’ post, has staffing responsibilities and is responsible for the Judges Lodgings allocated site in its entirety from the management of the building through to the weekly budget.
The Lodging Managers role provides a home from home service to the Judiciary when they are out on Circuit. The post holder will operate a local budget and complete financial spreadsheets ensuring Value for Money and spend is within their SFA. Direct responsibility for building e.g. reporting and requesting works to Managing Agents helpdesk and notifying JLHO when works are not followed up. Management of Domestic Staff ensuring consistent standard of cleanliness throughout Lodgings and agency Chef. Responsible for meeting of all of the Judges and Clerks catering requirements ensuring dietary requirements are met.
Tasks /Accountabilities/Responsibilities
Front of House Manager
- Responsible for managing the provision of a safe and secure home from home environment with an appropriate level of comfort for the Senior Judiciary and their Clerks.
- Accountable for budget management, delivering efficiencies where possible.
- Responsible for identifying personal training and development needs, completing ASPR’s, PMR’s, Talent Matrix when required to do so and adhering to MoJ Performance Management system, managing the lodging networks staff appraisal system throughout the year.
Customer Service
- Work with Cluster Managers and other teams to ensure effective, consistent customer service.
- Establish and enhance effective working relationships with your customers.
- In-depth knowledge of lodgings to effectively deal with senior members of judiciary and senior civil servants.
Finance
- Managing your budget and cluster budget responsibly by utilising resources effectively.
- Complete ad hoc stock checks on visits to your sites.
- Monitor car contract, ensuring effective usage, promoting the use of alternative options to reduce the cost of this service.
Essential criteria
- Experience in delivering excellent, consistent customer service.
- Ability to communicate ideas accurately, and effectively, both verbally and in written format.
- Effective and timely management of customers’ expectations.
- Demonstrable experience of positively adapting to and embracing business change.
- Staff management.
- Ability to effectively control and manage budget.
Desirable
- Level 2 award in Food Safety in Catering
- Knowledge of TFM process for Judges Lodgings
- Judges Lodging Management experience.
Additional Information
- The successful applicant will have strong organisational and customer service skills with a proven ability to deliver under pressure with experience of working closely with the Judiciary.
- The post holder will also be expected to travel to all Lodgings throughout England and Wales as and when required to do so.
- Attendance to all Judges Lodging Manager meetings throughout UK.
Essential Competences
Making Effective Decisions
- Demonstrate accountability and make unbiased decisions
- Speak with the relevant people in order to obtain the most accurate information and get advice when unsure of how to proceed.
Leading and Communicating
- Display enthusiasm around goals and activities – adopting a positive approach when interacting with others
- Listen to, understand, respect and accept the value of different views, ideas and ways of working.
- Express ideas effectively, both orally and in writing and with sensitivity and respect for others.
- Confront and deal promptly with inappropriate language or behaviours, including bullying, harassment or discrimination.
Delivering Value for Money
- Understand that all actions have a cost and choose the most effective way to do something in a resource efficient way
- Ensure that recognised control procedures and pr4actices are maintained.
- Monitor resources against plans and budget, identify and flag up variances.
Managing a Quality Service
- Explain clearly to customers what can be done
- Work with team to set priorities, create clear plans and manage all work to meet the needs of the customer and the business.
- Ensure that levels of service are maintained – flag up risks or concerns in order to meet customer requirements.
This post is an 'All Hours' post for which an Extra Duty Allowance (EDA) is payable
Up to 20 weeks 10% uplift of basic pay
21- 30 weeks 15%
21 - 35 weeks 20%
36 - 40 weeks 25%
Over 40 weeks 30%
Working Arrangements & Further Information
Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
Flexible working hours
The Ministry of Justice offers a flexible working system in many offices.
Benefits
The MoJ offers a range of benefits:
Annual Leave
Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Support
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as salary sacrifice arrangements for childcare vouchers, and voluntary benefits such as retail vouchers and discounts on a range of goods and services.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Networks
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity.
There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.
01/10/2018, 23:55 hours.
Closing Date: 1st October 2018 at 23:55 hours
If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk Please quote the job reference
To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.
For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).
If you do not meet the above requirements, you may still be considered if, for example:
- You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
- You were studying abroad
- You were living overseas with parents
In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.
Candidate Information
You may be required to provide statements describing your skills and experience relevant to each of the selection criteria. We recommend that you structure any examples as Situation, Task, Action and Result. For more information about the recruitment process and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
In the event of a large number of applications, we reserve the right to undertake the following processes:
- An automated online test where a benchmark must be passed to progress;
- A sift on the lead selection criteria. If this happens, the lead criteria will be the first one listed in the advert.
During the selection process, you may be asked to undertake an additional assessment (such as written test). If this is applicable you will be notified of this when you are invited to interview.
We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.
Application form stage assessments
Interview stage assessments
A Great Place to Work for Veterans
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
This job is broadly open to the following groups:
· UK nationals
· nationals of the Republic of Ireland
· nationals of Commonwealth countries who have the right to work in the UK
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules
This Vacancy is closed to applications.