21063 - Operational Support Grade

£15,691 - £16,475
2
12 Months
East Midlands
Lincoln , Newark-on-Trent , Nottingham
IRC MORTON HALL LINCOLN, LN6 9PT
AA
Band 2
Permanent
Full Time, Part Time
Operational Delivery

Overview of the job

This is a support services operations job in an establishment.  

Summary

The job holder will carry out a range of activities across key areas of the establishment including gate procedures, visitor checks and monitoring, censorship of mail and telephones and reception duties. They will also be flexibly deployed to provide a range of other support service activities within operational areas of an establishment when required.

This is an operational support job with no line management responsibilities.

Responsibilities, Activities and Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

  • Gate/Portal duties: ensuring the secure entry and exit of staff, visitors/vehicles; carry out searches of staff, prisoners, visitors, contractors and vehicles. Issue and collect staff keys / radios
  • Contractor Escorts: be responsible for identifying and escorting vehicles and contractors within the establishment
  • Emergency Control Room/Control Room: operate the establishment radio system and monitor Closed Circuit Television (CCTV) ensuring all suspicious activities are reported and ensure personal actions are compliant with Regulation of Investigatory Powers Act (RIPA). May be required to train staff in radio procedures
  • Visits: book visits; identify and process visitors on their arrival, escorting them if required; ensure all visitors both domestic and official are appropriately searched and their details are collated
  • Censors/Correspondence: monitor/log mail and report any illicit or contraband items, maintaining the preservation of evidence
  • Monitor phone calls made by prisoners
  • Night Duties: ensure cell doors are locked/secure and all prisoners are safely accounted for
  • Reception: assist in supporting appropriate tasks within reception ensuring that any prisoner queries and property are processed appropriately; Photograph prisoners; Collate all relevant documentation for the Reception/Property process; Search/x-ray incoming prisoner property and parcels accepted in Reception; Receive items for prisoners and check all seals are intact on property storage
  • Prisoner supervision: supervise prisoners as required; undertake prisoner clothing/property exchange and assist officers with free flow movement and the receiving of prisoners when required
  • Food delivery: undertake food trolley delivery and collection, which may involve the use of an electric tug vehicle
  • Driver: Transport prisoners and their escorts to their destination in the cellular vehicle where applicable; Collect mail from local sorting office
  • Monitor the prisoners Personal Identification Number (PIN) Phone system maintaining the log of PIN Phone requests from prisoners; Complete all relevant paperwork keeping an audit trail of conversations  
  • Complete Security Incident Reports (SIR) for intelligence gained from monitoring phone calls or illicit / contraband items found
  • Check that any legal numbers are registered solicitors Undertake other support services tasks including:
  • Understand, apply and conform to national and local polices
  • Respond appropriately to invoke emergency procedures in line with Local Security Strategy (LSS) and National Security Framework (NSF), utilising knowledge of local contingency plans and the actions required in relation to incidents. Any initial decisions or actions will need to be referred to management for further action.
  • Undertake administrative duties relating to area of work as required

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder

Competencies  

All of the competencies in the National Offender Management Service (NOMS) Competency and Qualities Framework are relevant to this group profile. For the purpose of selection the following competencies will be measured:

  • 4. Leading and Communicating
  • 5. Collaborating and Partnering
  • 9. Managing a Quality Service
  • 11. Achieving a Safe and Secure in Environment

Essential Skills/Qualifications/Accreditation/Registration  

  • Required to undertake a 2 week OSG induction
  • Must hold a valid driving licence if there will be a local requirement to drive vehicles. Driving and navigating is an appropriate OSG duty as defined in PSI42/1997, Operational Support Grade: Schedule 3
  • An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh

Hours of Work and Allowances

37 hour working week (standard).

NOMS Staff on closed pay structures only:

Additional Conditioned Hours Pensionable (ACHP)

Staff moving from a closed 39 hour pay structure will be eligible for the two protected pensionable additional committed hours (ACHP). They will work a 39 hour week consisting of the standard 37 hour week and a further 2 additional hours

(ACHP) paid at plain time pensionable rate.

Unsocial Hours Working

This role requires working regular unsocial hours and a 17% payment will be paid in addition to your basic pay to recognise this. Unsocial hours are those hours outside 0700 - 1900hrs Monday to Friday and include working evening, nights, weekends and Bank / Public holidays.


The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.
Interviews are expected to take place in October 2018

28/09/2018, 23:55 hours.

Closing Date: 28th September 2018 at 23.55 hours

If you require any assistance please call 0845 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk. Please quote the job reference.

Enhanced Baseline Standard

Candidate Information

You may be required to provide statements describing your skills and experience relevant to each of the selection criteria. We recommend that you structure any examples as Situation, Task, Action and Result. For more information about the recruitment process and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

In the event of a large number of applications, we reserve the right to undertake the following processes:


  • An automated online test where a benchmark must be passed to progress;
  • A sift on the lead selection criteria. If this happens, the lead criteria will be the first one listed in the advert.

During the selection process, you may be asked to undertake an additional assessment (such as written test). If this is applicable you will be notified of this when you are invited to interview.



if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance
Leading and Communicating
Collaborating and Partnering
Managing a Quality Service
Achieving a Safe and Secure Environment

Being effective in this area is a key responsibility for all of us to both protect the public and prevent victims. We must all promote and contribute to an orderly, safe and secure environment both within our own unit / establishment and across the whole of the Agency. Those who work in establishments must support the principles of dynamic security by treating the needs of prisoners individually; developing controlled, professional relationships with prisoners; and contributing to a constructive regime. At senior levels, it is about creating strategies, policies and processes that contribute to the achievement of a safe and secure living and working environment.

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.


Application form stage assessments

Interview stage assessments

There is 1 interview stage for this vacancy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

This job is broadly open to the following groups:

· UK nationals

· nationals of the Republic of Ireland

· nationals of Commonwealth countries who have the right to work in the UK

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

This Vacancy is closed to applications.