9225 - Twilight Operations Team Leader

Overview

The Office of the Public Guardian protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance.

We’re responsible for:

• taking action where there are concerns about an attorney or deputy

• registering lasting and enduring powers of attorney, so that people can choose who they want to make decisions for them
• maintaining the public register of deputies and people who have been given lasting and enduring powers of attorney
• supervising deputies appointed by the Court of Protection, and making sure they carry out their work in line with Mental Capacity Act
• looking into reports of abuse against registered attorneys or deputies

Job Description

Duties and Responsibilities

Band D staff will need to display a commitment to Continuous Improvement, leading change and improving performance. All those appointed to new roles in OPG must be wholeheartedly committed to these principles and evidence this in their application.

Strong leadership is a critical element of this role, as is the ability to prioritise and manage a workload, analyse complex information, present recommendations and make effective decisions. As a Band D within OPG the jobholder must provide clear direction and focus, visibly championing the changes which deliver greater efficiencies. The Senior Leadership Team expects all leaders within OPG to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results. Line management of Band E staff may be a requirement within this role.

Responsibilities may include any of the following, according to the precise role:

• Manage and plan the workload of a team.
• Lead and manage a team of staff, ensuring that its members are organised, and fully skilled to meet their work objectives, using Team Information Boards (TIBs) and other continuous improvement tools. Band D leaders should effectively manage both team and individual performance, addressing any issues as they arise, in line with HR policy.
• Assist in the delivery of performance against targets and contribute to the business plan, with particular focus on the team's area of work.
• Work flexibly within the team to support and contribute to the aims, objectives and performance of all OPG teams.  
• Monitor key performance areas, analysing performance trends and making recommendations for improvement.
• Deliver excellent customer service and be committed to creating a customer centric team ethos
• Communicate effectively with a diverse group of people via workshops and presentations
• Ensure Governance and Assurance around the safe and secure receipt, management of processes, people, information, property, assets, and policies.
• Manage own development as well as plan, co-ordinate and organise training and development for staff. Ensuring that learning & development needs of all staff, including inductees, are identified and met.
• Identify staff potential and develop in line with business and individual needs.
• Take a lead in employee engagement activities to maintain good working relationships with staff and to improve service delivery and staff morale / motivation.
• Work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.
• Act in line with OPG policies and lead others to do the same. 
  

Equality and Diversity

• Ensure the work environment is managed in a positive and non-discriminatory way.
• Positively promote and implement diversity and equality of opportunity in all areas of work.
• Ensure you and others are conversant with and adhere to appropriate office / OPG / MOJ policies, procedures and plans.

Health and Safety

• Take reasonable care for own health and safety for the safety of others and abide by OPG Health and Safety procedure.
• Ensure you and others are conversant with and adhere to appropriate office/OPG / MOJ policies, procedures and plans.   

Skills & Qualifications

Desirable

• IT skills including proficiency in MS Word, Excel and Outlook.

You will be required to provide evidence of the following Competencies:

Changing and Improving

• Consider and suggest ideas for improvements, sharing this feedback with others in a constructive manner.
• Conduct regular reviews of what and who is required to make a project/activity successful and make on-going improvements.
• Help colleagues, customers and corporate partners to understand changes and why they have been introduced.

Leading and Communicating

• Display enthusiasm around goals and activities – adopting a positive approach when interacting with others.
• Listen to, understand, respect and accept the value of different views, ideas and ways of working.
• Express ideas effectively, both orally and in writing, and with sensitivity and respect for others.
• Confidently handle challenging conversations or interviews.
• Confront and deal promptly with inappropriate language or behaviours, including bullying, harassment or discrimination.

 Managing a Quality Service

• Work with teams to set priorities, create plans and manage all work to meet needs of the customer and business
• Promote adherence to relevant policies, procedures, regulations and legislation including equality & diversity and health & safety.
• Keep internal teams, customers, and delivery partners fully informed of plans and possibilities.

Collaborating and Partnering

• Demonstrate interest in others and develop a range of contacts outside own team to help get the job done.
• Proactively seek information, resources and support from others outside own immediate team in order to help achieve results.
• Readily identify opportunities to share knowledge, information and learning and make progress by working with colleagues.
• Take responsibility for creating a working environment that encourages equality, diversity and inclusion.

Hours of Work

Twilight hours are 2.00 pm to 10.00 pm

37 hrs per week                            

Closing date: 25th May 2017 at 23:55 hours

If you require any assistance please call 0845 010 3512 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment@noms.gsi.gov.uk Please quote the job reference 9225