25709 - Strategic Account Manager - Home Office

£43,308 - £70,356 (Salary will depend on location)
2
12 Months
London, National
London
102 PETTY FRANCE (MOJ) LONDON, SW1H 9AJ
Grade 7, Grade 6
A
Permanent
Full Time, Part Time/Job Share, Flexible Working
Estates

This position can be based in London, MoJ building (102 Petty France) or Home Office hub locations.

Background       

The MoJ Estates Directorate manages property and facilities management interests on behalf of the Ministry of Justice (MoJ) including Her Majesty’s Prison and Probation Service (HMPPS), Home Office (HO), Crown Prosecution service (CPS), Department for Education (DfE), Department for Communities and Local Government (DCLG), Department for International Trade (DIT), Department for Exiting the EU (DExEU) and a number of Arm’s Length Bodies (ALBs). It comprises a diverse range of assets that include: prisons, training centres, operational buildings, approved premises and an office estate that supports the wider operational activities.

The Estates Directorate forms one of the biggest estate 'clusters' in Whitehall with in excess of 2000 properties with operating budgets in excess of £1bn, a trail blazer for future clusters and the one Public Estate Agenda.

About the team

MoJ Estates Directorate operating model provides Account Management that is aligned to each government department and the various bodies they comprise. The Home Office Account Management team provide services as set out in the Memorandum of Understanding. Key team objectives are to:

  • Collaborate with the Home Office Business to support the delivery of their services providing an effective and value for money estate management function;
  • Provide a consistent strategic oversight across the shared estate, identifying estate opportunities and savings to the business for sign off;
  • Provide effective oversight and management of existing Facilities Management contract performance, encompassing the effective delivery of capital and resource maintenance activity;
  • Provide timely reporting on the performance of the estate services;
  • Deliver approved projects, seeking best value solutions that meet agreed scope, quality and time criteria for the business;
  • Provide a safe work environment for all staff and customers which meets health and safety requirements;
  • Manage estate related information, performance reporting and estate related communications to customers, Government Property Agency, Cabinet Office and other relevant government bodies;
  • Provide advice, guidance and monitoring of performance to support a sustainable estate to meet Government estates targets

Purpose of the role       

The purpose of the role is to deliver as part of a team and within the wider department, the services set out in the Memorandum of Understanding, related service agreements, service standards and agreed targets. Each business will expect that their particular accommodation requirements are understood and not lost within the much larger estates arena and the role of the Strategic Account Manager is to ensure the business is provided with the support and assurance that their estate needs are understood and their service requirements met.

The Account Manager will establish strong links with senior stakeholders in The Home Office and within the Cluster’s 4 main functional areas; Property, Facilities Management, Project Delivery and Performance/Accounts in order to carry out the role effectively.

The post will work closely with the different HO business functional areas to build an effective relationship to manage their requirements and ensure effective service delivery. The post holder will have a lead role in managing the MoU between the Estates Cluster and the Customer and will act as the primary representative to the Customer for the overall performance of the SES, establish themselves as the route through which the customer will provide feedback on performance and be responsible for facilitating the resolution of issues with other SES functions.

In so doing, they will act as a principal interface between the Cluster particularly senior stakeholders of Customers, and will champion the Estate vision of ‘Collaborating to enhance service excellence, add value for our customers, and create better career paths for our people’

Tasks / Accountabilities / Responsibilities           

The HO Account Manager will:

  • Hold a sound understanding of both Property Management and the Cluster’s functional areas, their client's business operations, Ministerial imperatives and wider GPU policy.
  • Have experience of the strategic and operational requirements of HO functional business areas
  • Work with the customer to understand their operating model, and changing business needs. They will help develop the customer’s estate strategy with the Property team and channel customer requirements to the Cluster. Working with surveyors, they will identify accommodations options and commissioning other areas of Cluster to deliver project solutions; challenging customer requests as appropriate and managing their expectations
  • Seek feedback on the performance of the Cluster in accordance with the services provided as set out in the MoU with each business area. This will include feedback to the business on their own accountabilities under the MoU which will enable provision to the business of the best possible service at the business’ affordable cost.
  • Provide and discuss Performance Management information relevant to the customer’s business area, acting as an escalation point for any issues back to the centre, measuring and reporting performance against the MoU.
  • Attend High Level Customer Board Meetings as requested by Customer to represent the Cluster.
  • Communicate best practice and innovation to the customer – seeking continuous business and process improvement - and signpost them to appropriate teams/contact points if the customer requires.
  • Share customer feedback and expectations with Cluster functional leads, gather operational intelligence to inform the regular Account meetings with customers

Essential criteria             

  • Excellent stakeholder engagement skills together with the ability to represent the Cluster in a professional and consistently competent manner.
  • Experience of project delivery
  • Application of, and commitment to using a personal skill set that incorporates the corporate services principles and improves the effectiveness and delivery of a quality estate service.
  • Sound understanding of property management, project delivery and FM and the services being provided from all functional areas of the Cluster
  • Excellent written and oral communication skills
  • Ability to understand and interpret complex data-sets, get to the nub of performance issues and explain this concisely to customers.
  • Negotiation and diplomacy skills to challenge the customer on their requirements where appropriate and justify decisions. Experience of managing a variety of stakeholders, demonstrate the ability to mitigate between different agendas, resolve conflict and achieve positive outcomes.  
  • Tenacity and drive, with a proven ability to resolve problems swiftly and deftly. Ability to exercise significant judgement to analyse situations and develop new approaches, factoring in awareness of the estates strategy, and a thorough understanding of the relevant organisation’s strategy.  
  • Demonstrate commitment to the organisation’s values and behaviours, equal opportunities and diversity, service regulatory frameworks and requirements, responsibilities under Health and Safety, risk management and security, and protection of information.

Desirable           

  • Membership of the Government Property Profession is desirable.
  • A practical working knowledge of the use of ITC packages, e.g. MS Word, Excel and Power Point.

Additional Information

The post holder must hold or obtain CTC security clearance.

Based in Central London the role may involve occasional travel to MOJ establishments throughout England and Wales.

Part-time applicants will be considered under job share arrangements.

The unit is supportive of and encourages flexible working and compressed hours candidates will also be considered.

Essential Civil Service Competency

Setting Direction

1.            Seeing the Big Picture - Level 4

  • Anticipate economic, social, political, environmental and technological developments to keep activity relevant and targeted
  • Identify implications of Departmental and political priorities and strategy on own area to ensure plans and activities reflect these

2.            Changing and Improving - Level 4

  • Effectively capture, utilise and share customer insight and views from a diverse range of stakeholders to ensure better policy and delivery
  • Provide constructive challenge to senior management on change proposals which will affect own business area

Engaging People             

3.            Leading and Communicating - Level 4

  • Clarify strategies and plans, giving clear sense of direction and purpose for self and team
  • Stand by, promote or defend own and team’s actions and decisions where needed
  • Confidently engage with stakeholders and colleagues at all levels to generate commitment to goals

4.            Collaborating and Partnering - Level 4

  • Actively build and maintain a network of colleagues and contacts to achieve progress on objectives and shared interests
  • Actively involve partners to deliver a business outcome through collaboration that achieves better results for citizens
  • Seek constructive outcomes in discussions, challenge assumptions but remain willing to compromise when it is beneficial to progress

Delivering Results          

5.            Managing a Quality Service - Level 4

  • Establish how the business area compares to customer service expectations and industry best practice and identify necessary improvements in plans
  • Ensure adherence to legal and regulatory requirements in service delivery and build diversity and equality considerations into plans

Government Property Profession

To perform at Government Property Profession Senior Practitioner level. For further information on GPP Competency Levels please refer to GPP Competency Framework for guidance: https://www.gov.uk/government/publications/government-property-profession-competency-framework

6.            Professional/Technical Expertise              Senior Practitioner Level

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as salary sacrifice arrangements for childcare vouchers, and voluntary benefits such as retail vouchers and discounts on a range of goods and services.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Interviews are expected to be scheduled w/c 6 May 2019 and will be held in 102 Petty France or 10 South Colonnade. Details will be confirmed nearer the time.

25/04/2019, 23:55 hours.

If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or email moj-recruitment-vetting-enquiries@sscl.gse.gov.uk Please quote the job reference 25709
Counter-Terrorism Check (CTC)

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Candidate Information

You may be required to provide statements describing your skills and experience relevant to each of the selection criteria. We recommend that you structure any examples as Situation, Task, Action and Result. For more information about the recruitment process and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

In the event of a large number of applications, we reserve the right to undertake the following processes:


  • An automated online test where a benchmark must be passed to progress;
  • A sift on the lead selection criteria. If this happens, the lead criteria will be the first one listed in the advert.

During the selection process, you may be asked to undertake an additional assessment (such as written test). If this is applicable you will be notified of this when you are invited to interview.



if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance
Seeing the Big Picture
Changing and Improving
Leading and Communicating
Collaborating and Partnering
Professional competency
GPP: Professional/Technical Expertise (Practitioner Level)
Managing a Quality Service

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.


Application form stage assessments

Interview stage assessments

There is 1 interview stage for this vacancy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

This job is broadly open to the following groups:

· UK nationals

· nationals of the Republic of Ireland

· nationals of Commonwealth countries who have the right to work in the UK

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

This Vacancy is closed to applications.