4922 - HR Case Manager

Team Overview & Key Responsibilities:

CS HR Casework Service (supplied by MoJ) is the preferred supplier of HR Casework for small and medium sized Government Departments. As of October 2016, CS HR Casework Service (supplied by MoJ) is responsible for delivering a casework service to 27 Government Departments, covering 28.6% of the Civil Service’s headcount.

• Managing a portfolio of HR cases within designated geographical areas with considerable autonomy. Examples of a HR case include (but are not limited to); long term sickness, conduct and discipline, grievances and grievance panels, appeals against warnings and dismissals, CSABs and Employment Tribunals.
• Ensuring cases are managed to a timely and appropriate conclusion adhering to employment law, policies, business and operational need.
• Providing managers with advice and guidance which adheres to a range of policies and terms and conditions and meets the operational and business needs.
• Coaching managers to improve their competence and confidence to manage cases.
• Delivering a high quality service to all parties involved in an HR case.
• Exhibiting a strong customer service focus.
• Accurately recording, and providing management information as required.
• Demonstrating a pragmatic attitude and taking responsibility for personal development and contributing to growth within the team.
• Pro-actively supporting a culture of continuous improvement and initiatives within HR, including managing or leading projects.

Skills & Qualifications:

• Recent experience of managing HR cases and knowledge of employment law are required.
• A candidate should be CIPD qualified or willing to work towards, and pass, the qualification in a way and time frame agreed with the line manager. 

Competencies:

Changing and Improving

• Finding ways to improve systems and structures to deliver with more streamlined resources.
• Regularly review procedures or systems with teams to identify improvements and simplify processes and decision making.
• Be prepared to take managed risks, ensuring these are planned and their impact assessed.
• Actively encourage ideas from a wide range of sources and stakeholders and use these to inform own thinking.
• Be willing to meet the challenge of difficult or complex changes, encouraging and supporting others to do the same.
• Prepare for and respond appropriately to the range of possible effects that change may have on own role / team.

Making Effective Decisions

• Make decisions when they are needed, even if they prove difficult or unpopular.
• Identify a range of relevant sources and recognise the need to collect new data when necessary from internal and external resources.
• Recognise patterns and trends in a wide range of evidence / data and draw key conclusions.
• Explore different options outlining costs, benefits, risks and potential responses to each.
• Recognise scope of own authority for decision making and empower team members to make decisions.
• Invite challenges and where appropriate involve others in decision making to help build engagement and present robust recommendations.

Managing a Quality Service

• Making effective use of project management skills and techniques to deliver outcomes, including identifying risks and mitigating actions.
• Develop, implement, maintain and review systems and service standards to provide quality, efficiency and value for money.
• Work with team to set priorities, goals, objectives and timescales.
• Establish mechanisms to seek out and respond to feedback from customers about service provided.
• Promote a culture that tackles fraud and deception, keeping others informed of outcomes.
• Develop proposals to improve the quality of service with involvement from a diverse range of staff, stakeholders or delivery partners

Delivering at Pace

• Successfully manage, support and stretch self and team to deliver agreed goals and objectives.
• Show a positive approach in keeping their own and the team's efforts focused on the goals that really matter.
• Take responsibility for delivering expected outcomes on time and to standard, giving credit to teams and individuals as appropriate.
• Plan ahead but reassess workloads and priorities if situations change or people are facing conflicting demands.
• Regularly monitor own and team's work against milestones or targets and act promptly to keep on track and maintain performance.
• Coach and support others to set and achieve challenging goals for themselves.

Leading and Communication

• Take opportunities to regularly communicate and interact with staff, helping to clarify goals and activities and the links between these and Departmental strategy.
• Recognise, respect and reward the contribution and achievements of others.
• Communicate in a succinct, engaging manner and stand ground when needed.
• Communicate using appropriate styles, methods and timing, including digital channels to maximise understanding and impact.
• Promote the work of the Department and play an active part in supporting the Civil Service values and culture.
• Convey enthusiasm and energy about their work and encourage others to do the same.

Collaborating and Partnering

• Establish relationships with a range of stakeholders to support delivery of our business outcomes.
• Invest time to generate a common focus and genuine team spirit.
• Actively seek input from a diverse range of people.
• Readily share resources to support higher priority work, showing pragmatism and support for the shared goals of the organisation.
• Deal with conflict in a prompt, calm and constructive manner.
• Encourage collaborative team working within own team and across the Department.

Closing Date: 27th March 2017 at 23:55 Hours.

If you require any assistance please call 0845 010 3512 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment@noms.gsi.gov.uk Please quote the job reference.