6905 - Service Transition Manager
Role Purpose
This role is a crucial part of Service Delivery within a large department, responsible for ensuring the integrity of a complex IT estate which is under rapid and constant change.
The Service Transition manager works with all elements of the wider IT organisation; with a special focus on Live Service Operations, Service Architecture and Project Delivery. The Transition Manager is accountable to the customer organisations ensuring that introduction and change to IT Services does not disrupt business operations.
It has a key focus on assuring and approving plans and strategies of the delivery partners and suppliers for the design and transition of new and changed services or into the service model.
The role is also has responsibility to ensure to work with the Change Managers in Business IT, in order to ensure that requirements of the Business are effectively released and deployed in live service.
The key objective of this role is to ensure that the service can be managed, operated and supported in accordance with the agreed Strategy & Architecture. The role ensures that operational methods, procedures, facilities and tools are established, reviewed and maintained.
During the transition into a SIAM model, the role will require extensive collaboration with the SIAM and other Tower partners.
Business Area
MoJ Digital & Technology – Live Service
Knowledge and Experience
- Proven experience in Service Management at a senior level.
- Strong Service Delivery and Ops experience.
- Current knowledge and demonstrable experience of designing and managing large scale complex IT service transitions.
- Sound, broad knowledge of IT and an excellent understanding of how operational service delivery relates to other areas of IT and how it impacts on other business functions.
- Current understanding of the government's digital and technology transformation agenda.
- Proven record of building strong, collaborative and productive relationships across functional and organisational boundaries and a strong commitment to the principle of continuous improvement and development.
- Experience of managing and influencing internal senior stakeholders, and to prepare clear, compelling and non-technical advice on complex issues.
- Experience in application and infrastructure delivery.
Job Dimensions / Accountabilities
- Assure major Service Transitions to establish successfully a new or changed service into production within the predicted cost, quality and time estimates.
- Ensure minimal unpredicted impact on the production services, operations and support organisation.
- Work with Service Architects to assist in the development of excellent service support models and designs.
- Working collaboratively determine appropriate and proportionate criteria to be used to assess transitions.
- Assure and approve plans and service strategies of projects, programmes, SIAM and tower partners for transitioning new and changed services into Live Service.
- Ensure that the requirements of the Business are effectively realised in live service whilst mitigating the risks of failure and disruption.
- Act as a Service Transition subject matter expert for MoJ Technology, maintaining departmental policy/best practice. Leverage broader experience across the Service Management and Project lifecycle to deliver into high quality IT into a complex estate.
- Be prepared to take on additional responsibilities as necessary to support Service Transition and wider Live Service team activities.
Qualifications and Accreditation
- Equivalent experience and the ability to demonstrate up to date knowledge of ITIL or other relevant industry framework.
Working Arrangements and Further Information
Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
Flexible Working Hours
The Ministry of Justice offers a flexible working system in many offices.
Benefits
The MoJ offers a range of benefits:
Annual Leave
Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Support
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as salary sacrifice arrangements for childcare vouchers, and voluntary benefits such as retail vouchers and discounts on a range of goods and services.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Networks
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
Civil Service Code
The Civil Service Code, first published in 1996, sets out the core Civil Service values and the standards of behaviour expected of all civil servants in upholding these values.
- Integrity – putting the obligations of public service above personal interests.
- Honesty – being truthful and open.
- Objectivity – basing advice and decisions on rigorous analysis of the evidence.
- Impartiality – acting solely according to the merits of the case and serving governments of different political parties equally well.
To review the Civil Service Code visit: http://www.civilservice.gov.uk/about/values
Eligibility
Staff on fixed term appointments must have been recruited through fair and open competition.
23/03/2017, 23:55 hours.
Closing Date: 23rd March 2017 at 23:55 hours.
If you require any assistance please call 0845 010 3512 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment@noms.gsi.gov.uk
Please quote job reference 6905.
To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.
For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).
If you do not meet the above requirements, you may still be considered if, for example:
- You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
- You were studying abroad
- You were living overseas with parents
In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.
Candidate Information
You may be required to provide statements describing your skills and experience relevant to each of the selection criteria. We recommend that you structure any examples as Situation, Task, Action and Result. For more information about the recruitment process and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
In the event of a large number of applications, we reserve the right to undertake the following processes:
- An automated online test where a benchmark must be passed to progress;
- A sift on the lead selection criteria. If this happens, the lead criteria will be the first one listed in the advert.
During the selection process, you may be asked to undertake an additional assessment (such as written test). If this is applicable you will be notified of this when you are invited to interview.
We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.
Application form stage assessments
Interview stage assessments
A Great Place to Work for Veterans
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
This job is broadly open to the following groups:
· UK nationals
· nationals of the Republic of Ireland
· nationals of Commonwealth countries who have the right to work in the UK
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules
This Vacancy is closed to applications.