9973 - LAA L2 Delivery Manager
Are you a natural leader who excels in building and nurturing high performing teams to deliver outcomes which make things better? Are you passionate about high quality delivery aligned to users’ needs? Do you want to work at the forefront of digital transformation in government?
We are looking for experienced delivery managers based at our London HQ to lead the agile delivery of new and improved digital services right across the MoJ, our agencies and public bodies.
To be effective in this role you will have worked within structured programme and project environments, delivered a range of services through digital / web channels by sourcing and using open source and cloud technologies and crucially will have practical experience of agile development. You will also have supported business change, rationalisation and transformation programmes and must demonstrate a blend of leadership qualities and financial and commercial awareness.
As a Digital Delivery Manager you will have the opportunity to work on the organisation’s highest priority project and programmes, dealing with a wide range of complex business and technical issues. You will work in partnership with users, policy makers, supplier and business management up to Executive level. As a senior member of the directorate, your strategic mind-set and innovative, user-centred approach to delivery will play a pivotal role in the digital transformation of the organisation. Your keen focus on people will be essential to develop our capability, through coaching, mentoring, and learning and development.
Legal Aid Agency Digital
The Legal Aid Agency is going through a technical revolution which will transform the services we provide. Our role in the Digital Change team is to lead the technical delivery of the projects and programmes which will achieve the digital by default vision of the Agency.
Our mission critical digital systems and solutions are key to enabling and supporting the fundamental changes to the way the LAA and our external legal providers operate, as we continue our transition to online services underpinned with a refreshed supplier model. We deliver through an in-house software development capability, supplemented by large and small suppliers and in partnership with other government departments.
We are looking to recruit passionate, highly experienced Digital Delivery Managers to join our team of Delivery Management professionals. We seek ambitious, talented individuals capable and committed to successfully delivering the services we need. You’ll be working in an innovative environment, transitioning our infrastructure, systems and the approaches we take to provide better, smarter, more cost effective, user-centric services.
To find out more about who we are and what we’ve delivered, visit our team blog.
Responsibilities
Agile delivery managers are an essential component of the Ministry Of Justice Digital Service’s (MOJ DS) multi-disciplinary agile teams.
You will be focused on delivering what users need, using agile methodologies to deliver value and being rigorously non-hierarchical.
Your priorities will be set by your team members, under the leadership of their product manager, and your role is to help them get things done by removing impediments and blockers.
This is one of the most difficult roles in the entire MOJ DS digital team, but that’s probably why you want to do it.
As an Agile delivery manager at LAA Digital you will:
- Enable teams to create and run outstanding user-centred digital services using an appropriate agile principles and methodologies in line with the GOV.UK service standard where applicable and MOJ and Government policies.
- Learn from & iterate approaches frequently, to ensure the team can and do deliver in the most effective and efficient way possible.
- Matrix-manage a multidisciplinary team, proactively addressing team dynamics and issues as they arise and remove impediments/blockers so the team can work smoothly.
- Work with the team and product owner to define a value and user-driven roadmap for the product and translate this into actionable user stories and sprint plans.
- Lead the collaborative, dynamic planning process - working with the team to prioritise work that needs to be done against the capacity and capability of the team and any fixed dates.
- Build trust in delivery and demonstrate credibility with users and stakeholders; tracking and forecasting delivery, identifying and surfacing risks and issues early and representing this at governance boards when required.
- Challenge the team to identify assumptions and risks, and proactively plan to address these throughout delivery.
- Ensure the team are focused on delivering into production early and often to release measurable benefits; ensuring an appropriate level of quality and security for the stage (alpha/beta/live service) taking into account value for money.
- Ensure appropriate ongoing live service arrangements for the product are in place.
- Proactively address organisational impediments impacting delivery across multiple teams and contribute to the continuous improvement of the organisation as a whole, sometimes taking on additional leadership responsibilities to support this.
- Actively participate in and contribute to the Delivery Manager community; sharing and re-applying skills and knowledge and continuously improving your own and the community’s practice.
- Undertake professional development and line management of other delivery managers in the community.
- Where necessary procure and manage 3rd parties to deliver specialist IT services ensuring ongoing value for money through effective supplier management techniques.
- Occasional work at evening and weekends to oversee deployment of some legacy systems into live operation with minimal disruption to users.
Skills and Experience
Essential
- Proven experience in delivering high quality digital projects and products that meet user’s needs and intended outcomes
- Proven experience using agile project management methods and using a range of techniques to drive delivery
- Proven experience balancing multiple priorities and dealing with ambiguity
- Proven ability to challenge and remove any unnecessary barriers to service delivery
- Experience in matrix-managing multi-disciplinary teams
- Digitally literate and capable of effective engagement with users, technical staff, suppliers and stakeholders to draw out best approaches to developments
- Highly articulate and credible at a senior level, consistently delivering accurate reporting as to the current state of play with regard to the delivery of your service
- Experience in scaling services into robust live operation
Civil Service Competences
Leading and Communicating
- Be visible to staff and stakeholders and regularly undertake activities to engage and build trust with people involved in area of work
- Confidently engage with stakeholders and colleagues at all levels to generate commitment to goals
- Clarify strategies and plans, giving clear sense of direction and purpose for self and team
Achieving Commercial Outcomes
- Motivate improved performance by suppliers, challenge any gaps between contractual commitments and actual delivery through joint working with commercial / procurement experts
- Understand the commercial drivers that will influence a private or third sector organisation and the levers that can be used in negotiating/influencing contractual arrangements
- Interact confidently and effectively as an intelligent and highly credible customer with counterparts from the commercial delivery organisations and commercial experts
Managing a Quality Service
- Make clear, pragmatic and manageable plans for service delivery using programme and project management disciplines
- Exemplify positive customer service behaviours and promote a culture focused on ensuring customer needs are met
- Establish how the business area compares to customer service expectations and industry best practice and identify necessary improvements in plans
Delivering at Pace
- Get the best out of people by giving enthusiastic and encouraging messages about priorities, objectives and expectations
- Review, challenge and adjust performance levels to ensure quality outcomes are delivered on time rewarding success
- Maintain effective performance in difficult and challenging circumstances, encouraging others to do the same
Changing and Improving
- Understand and identify the role of technology in public service delivery and policy implementation;
- Provide constructive challenge to senior management on change proposals which will affect own business area
- Spot warning signs of things going wrong and provide a decisive response to significant delivery challenges
- Consider the cumulative impact on own business area of implementing change (culture, structure, service and morale).
Making Effective Decisions
- Weigh up data from various sources, recognising when to bring in experts/researchers to add to available information;
- Draw together and present reasonable conclusions from a wide range of incomplete and complex evidence and data – able to act or decide even when details are not clear
- Push decision making to the right level within their teams, not allow unnecessary bureaucracy and structure to suppress innovation and delivery
Collaborating and Partnering
- Actively build and maintain a network of colleagues and contacts to achieve progress on objectives and shared interests
- Effectively manage team dynamics when working across Departmental and other boundaries
- Seek constructive outcomes in discussions, challenge assumptions but remain willing to compromise when it is beneficial to progress
To apply for this role, please submit a 2 page statement of suitability along with an up to date CV.
Working Arrangements & Further Information
Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
Flexible working hours
The Ministry of Justice offers a flexible working system in many offices.
Benefits
The MoJ offers a range of benefits:
Annual Leave
Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Support
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as salary sacrifice arrangements for childcare vouchers, and voluntary benefits such as retail vouchers and discounts on a range of goods and services.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Networks
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity.
There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.
Eligibility
Staff on fixed term appointments must have been recruited through fair and open competition.
27/06/2017, 23:55 hours.
Closing date: 27th June 2017 at 23:55 hours
If you require any assistance please call 0845 010 3512 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment@noms.gsi.gov.uk Please quote the job reference.
To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.
For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).
If you do not meet the above requirements, you may still be considered if, for example:
- You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
- You were studying abroad
- You were living overseas with parents
In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.
Candidate Information
You may be required to provide statements describing your skills and experience relevant to each of the selection criteria. We recommend that you structure any examples as Situation, Task, Action and Result. For more information about the recruitment process and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
In the event of a large number of applications, we reserve the right to undertake the following processes:
- An automated online test where a benchmark must be passed to progress;
- A sift on the lead selection criteria. If this happens, the lead criteria will be the first one listed in the advert.
During the selection process, you may be asked to undertake an additional assessment (such as written test). If this is applicable you will be notified of this when you are invited to interview.
We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.
Application form stage assessments
Interview stage assessments
A Great Place to Work for Veterans
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
This job is broadly open to the following groups:
· UK nationals
· nationals of the Republic of Ireland
· nationals of Commonwealth countries who have the right to work in the UK
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules
This Vacancy is closed to applications.