26977 - Performance & Quality Analyst - London

£22,261 - £28,200
1
12 Months
London
London
NPS MITRE HOUSE LONDON, SE1 1JD
Other
NPS Pay Band 3 London
Permanent
Full Time
Analytical

If this vacancy is oversubscribed will only sift on one competency.

Overview of the job

As an integral member of the Performance and Quality Team the Performance Team Member will be responsible for providing a comprehensive support service that contributes towards the overall effectiveness of the department

Summary

Member of a team working to support the development and business change team. Their responsibilities will include:

  • Helping individual LDU clusters to ensure performance and authorship to agreed targets
  • Supporting the authorship and development of a quality improvement programme tailored to the needs of the division and NOMS priorities
  • Identifying local performance and quality issues and developing initiatives in response to that. 

Responsibilities, Activities and Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

Performance Management

  • Assist the development and business change team to research, investigate and report on the reasons for performance at LDU cluster level
  • Work with colleagues to identify trends and propose action plans to achieve performance targets
  • Support the team to design, undertake and analyse surveys of internal and external customers
  • Participate in data audit exercises and quality inspection as required
  • Respond to internal and external requests for performance monitoring information, training or support at LDU cluster level as directed by the Performance Lead
  • Support the quality assurance function using flow-charting techniques and recommending opportunities for improvement
  • Assist in the production and presentation of accessible reports to inform policy and continual improvement
  • Support local teams within the Division to understand their performance metrics and make improvements

Team Work and Stakeholder engagement

  • Develop productive working relationships with colleagues and stakeholders
  • Contribute to team and organisation’s understanding of its stakeholders and customers

Communication

  • Provision of information, feedback and advice as required to support team

Objectives

  • Participate in meetings where appropriate

Information

  • Liaise with team members to receive, collate and analyse information,
  • Use appropriate systems, processes and tools for the exchange of sensitive information, data and intelligence

Diversity and Equality

  • Contribute to a culture and systems that promote equality and value diversity
  • Implement the diversity policies of the service

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.

Competencies

The following competencies from the Civil Service Competency Framework will be used for selection purposes:

  • Changing and improving
  • Delivering at pace
  • Collaborating and partnering
  • Managing a quality service
  • Making effective decisions

Qualifications

Essential

NVQ Level 3 or equivalent in a relevant subject (or appropriate practical experience)

Desirable

Project Management

Accreditation

Desirable

Project Management Accreditation (training can be offered if necessary)

Skills

Essential

Microsoft: Word, Excel, Access, Outlook, and PowerPoint (or equivalent i.e. Lotus Notes)

Desirable

GQL, Lotus Notes, IAPS & Business Objects

Experience

Essential

Demonstrate experience of problem solving skills including analytical, evaluative & outcome focused techniques, demonstrate the ability to maintain information & administrative systems including databases, operational experience of working in a Probation setting, and experience of quality systems and implementing quality improvement initiatives

Desirable

Demonstrate experience of determining the effective use of resources, demonstrate experience of effective communications, and demonstrate experience of making successful critical decisions

The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.
In addition this post attracts a London Allowance payment which will be discussed at interview.

Working Arrangements & Further Information

Standard working hours are 37 hours per week excluding breaks which are unpaid.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF). Please visit www.gmpf.org.uk for further information.

Please note: Any current Civil Servant who is a member of the PCSPS, by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender.

Eligibility

All candidates are subject to security and identity checks prior to taking up post

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

To Be Confirmed

24/06/2019, 23:55 hours.

If you require any assistance please call 0845 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk. Please quote the job reference - 26977.

Annalisa Bentley - Divisional Business Manager

Candidate Information

You may be required to provide statements describing your skills and experience relevant to each of the selection criteria. We recommend that you structure any examples as Situation, Task, Action and Result. For more information about the recruitment process and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

In the event of a large number of applications, we reserve the right to undertake the following processes:


  • An automated online test where a benchmark must be passed to progress;
  • A sift on the lead selection criteria. If this happens, the lead criteria will be the first one listed in the advert.

During the selection process, you may be asked to undertake an additional assessment (such as written test). If this is applicable you will be notified of this when you are invited to interview.



if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance
Changing and Improving
Delivering at Pace
Collaborating and Partnering
Managing a Quality Service
Making Effective Decisions
NVQ Level 3 or equivalent in a relevant subject (or appropriate practical experience).

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.


Application form stage assessments

Interview stage assessments

There is 1 interview stage for this vacancy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

This job is broadly open to the following groups:

· UK nationals

· nationals of the Republic of Ireland

· nationals of Commonwealth countries who have the right to work in the UK

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

This Vacancy is closed to applications.