27195 - Learning and Development Consultant

Overview

As a Learning & Development Consultant you will be part of the Learning & Development Team which facilitates learning across the organisation. You will deliver core learning sessions including induction and provide advice on learning and development solutions to customers and stakeholders. You will foster a culture of continuous improvement to improve on the quality of service provided by the team.

Job Description

Duties and Responsibilities

• Conduct learning needs analysis.
• Conduct evaluation of all services provided to identify areas for improvement.
• Design suitable cost-effective learning products to address learning needs.
• Deliver learning activities to Office of the Public Guardian (OPG) L&D quality assurance standards within agreed deadlines.
• Facilitate the uptake of Civil Service Learning (CSL) learning products.
• Provide advice on learning solutions to fit the needs of their business area.
• Proactively look for ways to improve service delivery and work with the team to suggest and introduce improvements.
• Support and contribute to the aims, objectives and performance of the OPG as a whole.
• Undertake ad-hoc projects as agreed with your manager to support the development and delivery of business initiatives. The duties will be appropriate to the skills set of this post.

Equality and Diversity:

• Ensure the staff and work environment is managed in a positive and non-discriminative way.
• Positively promote and implement diversity and equality opportunity in all areas of work.

Health and Safety:

• Take responsibility for own health and safety and that of others and abide by the OPG Health & Safety procedures.

Agreed Expectations

The Learning Consultant will be expected to be available for some evening delivery and to travel between sites for delivery and meetings.

Skills & Qualifications

Essential Skills

• Excellent presentation skills,
• Excellent verbal and written communication skills,
• Able to network and collaborate with internal stakeholders across OPG,
• Ability to work flexibly to meet tight deadlines and the changing needs of the business,
• A drive and focus to continuously improve our L&D approach.
• A passion and commitment to developing self and others,
• Strong IT skills including the use of standard Microsoft Office packages.

Desirable Skills

• Previous experience in a learning and development role,
• Experience of analysing learning needs,
• Researching and writing training briefs and developing relevant, high quality delegate materials,
• Management experience and knowledge of the current Civil Service (including MoJ) HR policies,
• Developing digital learning packages,
• CIPD (level 3) in Learning and Development.

Selection process details

This vacancy is using Success Profiles (https://www.gov.uk/government/publications/success-profiles), and will assess your Behaviours, Strengths and Experience.

As part of the application process you will be asked to complete a CV and personal statement.

Please note that your personal statement should contain a maximum of 1000 words and should describe:

• Your suitability for the Learning and Development Consultant role.
• Evidence of how you meet the essential skills set out in the advert.

Applicants successful at sift will be invited to an interview. The interview will consist of a blend of behaviour and strength-based questions.

During the panel interview, you will be asked behaviour-based questions to explore in detail what you are capable of and strengths-based questions to also explore what you enjoy and your motivations relevant to the job role.

We'll assess you against the following behaviours during the interview process:

Developing Self and Others

Identify gaps in your skills and knowledge and make plans of how to develop these. Listen to and act on feedback from colleagues to find areas you can develop. Share knowledge and skills learnt with colleagues to contribute to the learning and development of the whole team.

Communicating and Influencing

Communicate clearly and concisely both orally and in writing. Take time to consider the best communication channel to use for the audience, including making the best use of digital resources and considering value for money. Respond constructively and objectively to comments and questions. Handle challenging conversations with confidence and sensitivity.

Delivering at Pace

Regularly review the success of activities in the team to identify barriers to progress or challenging objectives. Have a positive and focused attitude to achieving outcomes, despite any setbacks. Regularly check performance against objectives, making suggestions for improvement or taking corrective action where necessary. Ensure that colleagues are supported where tasks are challenging.

Working Together

Develop a range of contacts outside own team and identify opportunities to share knowledge, information and learning. Show genuine interest when listening to others. Contribute to an inclusive working environment where all opinions and challenges are listened to and all individual needs are taken into account. Change ways of working to aid cooperation within and between teams in order to achieve results.

If invited to interview you will be required to give a short presentation that will evidence and demonstrate one of the four Behaviours listed. We will let you know the topic of this presentation shortly before interview.