21966 - Lead Digital Product Manager
Appointment
This is a permanent role in the Digital Change Directorate of the Civil, Family and Tribunals Team.
Background
Her Majesty’s Courts and Tribunals Service (HMCTS) is an agency of the Ministry of Justice (MOJ) and provides the supporting administration for the Judiciary across England and Wales. It delivers services to the public directly in court and tribunal buildings, remotely via business centres and digital services online.
The team we are building is responsible for creating high quality digital products and services, modernising the court estate, updating and replacing its technology, speeding up and streamlining working practices, refurbishing buildings to reduce maintenance costs and provide much improved services for service users, especially vulnerable witnesses and victims.
Please follow the link below for further information about HMCTS
https://www.gov.uk/government/organisations/hm-courts-and-tribunals-service
The Role
You will be responsible for co-ordinating the operation, support, maintenance and improvement of a business critical technology infrastructure, including video, Wi-Fi and in court evidence presentation services. HMCTS operates one of the largest secure video networks in Europe which provides video services enabling 140,000 court hearings each year.
You will be responsible to the users which consist of members of the public, HMCTS and judiciary staff and a wide variety of agencies and organisations that all work in a digital courtroom.
Person Specification
We’re looking for someone who has impressive product management and/or Delivery skills at management level, with expertise in infrastructure, preferably from running a national scale organisation service. You will be an individual who likes working in a delivery focused environment with multi-disciplinary teams and has worked at management level.
You will have strong communication and relationship building skills and a highly collaborative team player approach as well as the ability to interact with senior stakeholders and manage feedback from multiple stakeholder groups.
You will be someone who takes pride in representing users and enjoys the challenge of promoting the infrastructure services you are working on.
You are a pragmatic and analytical thinker who makes evidence based decisions
You will be motivated by an opportunity to work in a unique public service environment, and for a department that directly delivers services to the public in one of the largest transformation and reform programmes in government.
Key responsibilities
- Lead the management and control of the digital and technology assets, resources, subscriptions and calendar of activities needed to keep the infrastructure operating efficiently and effectively.
- Accountable for all aspects of the digital/technology live service support and improvement for the infrastructure (enabled by the product) delivered to the user.
- Overseeing that operational methods, procedures, facilities and tools are established, reviewed and improved continuously, for all aspects of the digital and technology assets;
- Providing leadership to the team and coordination of the multiple providers and suppliers involved in delivering products and services on the infrastructure service, both internal and external.
- Leading analysis and understanding how to develop the infrastructure to best serve the user’s needs.
- Responsible and accountable for any necessary communications about all aspects of operating and developing their infrastructure, as part of an end-to-end service delivered to HMCTS users.
- Leads investigative work into problems and opportunities in existing processes, driving the collection of information and creation of recommendations for improvements.
- Positively influencing Senior Stakeholders.
The successful candidate should be able to demonstrate
- Previous experience and/or knowledge of leading and managing technology infrastructure services, preferably at a national scale.
- A proven track record of successfully leading and managing teams to deliver agreed goals and objectives in a delivery and operationally focussed role
- The capability to take ownership of, and improve systems and structures to deliver with more streamlined resources.
- Previous experience of taking managed risks and overcoming the challenges of difficult/complex changes.
- Experience of engagement with senior management and stakeholders, representing the work of your team and demonstrating its contribution to overall organisation goals.
- The ability to recognise patterns and trends in a wide range of evidence/data and draw key conclusions.
Selection process details
Please submit your CV and a personal statement outlining how your skills are suited to the role.
An initial sift of your CV will be conducted against the key criteria. Longlisted candidates may then be invited to an assessment/preliminary interview. This will typically involve a commitment of up to 2 hours.
Final interviews may also include an additional assessment exercise or presentation exercise. Please note that your CV must demonstrate evidence of the key criteria for you to be progressed to the next stage.
Selection process details
Please submit your CV and a personal statement outlining how your skills are suited to the role.
An initial sift of your CV will be conducted against the key criteria. Longlisted candidates may then be invited to an assessment/preliminary interview. This will typically involve a commitment of up to 2 hours.
Final interviews may also include an additional assessment exercise or presentation exercise. Please note that your CV must demonstrate evidence of the key criteria for you to be progressed to the next stage.
Key Dates:
Close Date: 19 November
Longlist: 23 November
Assessments: 4 December
Shortlist: 6 December
Interviews: 17 December
For further information please contact:
Rebekah Ramsay
Rebekah.ramsay@twentysevenconsulting.co.uk
Sally-Anne Barber
Sallyanne.barber@twentysevenconsulting.co.uk
*Remuneration
New entrants into the Civil service are appointed at the pay scale minimum for the grade.
Security Clearance
The successful candidate will be required to obtain security clearance (SC) level clearance before taking up post. Please note that individuals should normally have been resident in the UK for 5 years preceding their application for SC clearance.
Working Arrangements & Further Information
Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
Flexible working hours
The Ministry of Justice offers a flexible working system in many offices.
Benefits
The MoJ offers a range of benefits:
Annual Leave
Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Support
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as salary sacrifice arrangements for childcare vouchers, and voluntary benefits such as retail vouchers and discounts on a range of goods and services.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Networks
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity.
There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.
19/11/2018, 23:55 hours.
Closing Date: 19th November 2018 at 23.55 hours
If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk Please quote the job reference.
To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.
For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).
If you do not meet the above requirements, you may still be considered if, for example:
- You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
- You were studying abroad
- You were living overseas with parents
In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.
Candidate Information
You may be required to provide statements describing your skills and experience relevant to each of the selection criteria. We recommend that you structure any examples as Situation, Task, Action and Result. For more information about the recruitment process and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
In the event of a large number of applications, we reserve the right to undertake the following processes:
- An automated online test where a benchmark must be passed to progress;
- A sift on the lead selection criteria. If this happens, the lead criteria will be the first one listed in the advert.
During the selection process, you may be asked to undertake an additional assessment (such as written test). If this is applicable you will be notified of this when you are invited to interview.
We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.
Application form stage assessments
Interview stage assessments
A Great Place to Work for Veterans
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
This job is broadly open to the following groups:
· UK nationals
· nationals of the Republic of Ireland
· nationals of Commonwealth countries who have the right to work in the UK
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules
This Vacancy is closed to applications.