27697 - Team Leader - Advisory Team

£25,893 - £29,729
1
12 Months
London
London
City Of London Magistrates, EC4N 4XY
EO
D
Permanent
Full Time
Operational Delivery

If you are successful in securing this role you will also be expected to complete an apprenticeship in Leadership & Management (Team Leader Apprenticeship Level 3) unless you have already completed this apprenticeship. This is a fantastic opportunity and would enable you to gain a nationally recognised qualification whilst being paid, at no cost to yourself. You can learn more about apprenticeship opportunities in HMCTS in the attached document.


Background


Her Majesty’s Courts and Tribunals Service (HMCTS) is responsible for the administration of the criminal, civil and family courts and tribunals in England and Wales and non-devolved tribunals in Scotland and Northern Ireland. It provides a fair, efficient and effective justice system delivered by an independent judiciary. HMCTS aims to ensure that all citizens receive timely access to justice according to their different needs, whether as victims or witnesses of crime, defendants accused of crime, consumers in debt, children at risk of harm, businesses involved in commercial disputes or as individuals asserting their employment rights or challenging the decisions of government bodies.


Consequently, there are high expectations of all staff regardless of the job they do and high performance is expected from everybody. The organisation is continuously adopting new or better ways of working to ensure that it focuses on just that which is essential.


Band D staff will need to display a commitment to four key principles: Continuous change, continuous improvement (CI) principles, managing uncertainty and improving performance. All those appointed to new roles in HMCTS must be wholeheartedly committed to these principles and evidence this in their application.


Overview


HMCTS is a continually changing organisation. Strong leadership is a critical element in this being successful. Strong leadership is a critical element in this being successful. Jobholders who have responsibility for managing staff will be required to provide clear direction and focus, visibly championing the changes which deliver greater efficiencies.


HMCTS expects managers in the organisation to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results.


The key purpose of this role is to:


  • Manage and plan the workload of a team which provides administrative support and excellent customer service to all stakeholders, judiciary and management.
  • Lead and manage a team of staff, ensuring that its members are organised, and fully skilled to meet their work objectives, using TIBs, SOPs and other continuous improvement tools.
  • To assist in the delivery of performance against targets.

Key responsibilities of the role are:


  • Lead the administration team in the delivery of a consistent and customer focused service supporting the work of the Lord Chancellors Advisory Committees
  • Manage recruitment campaigns for new magistrates and Advisory Committee members, dealing with confidential conduct matters, and otherwise assisting the committees to discharge their functions.
  • Ensure effective deployment of resources to meet operational needs and the delivery of performance management objectives.

Duties and Responsibilities


Operations


  • Lead the implementation of efficient and consistent administrative practices, procedures and standards, identifying and implementing solutions to identified problems
  • Monitor key performance areas, analysing performance trends and making recommendations for improvement to the Delivery Manager
  • Conduct ongoing reviews of procedures and work practices and manage the implementation of new initiatives and legislation
  • Contribute to the delivery of operational, performance and service standard targets
  • Identify and implement solutions to local problems, referring more complex problems to the Delivery Manager
  • Deal with any accommodation issues that arise and liaising with estates/ facilities and/or contractors as required
  • Contribute to the business plan, with particular focus on the team's area of work
  • Monitor and proactively report on HMCTS assurance programme and contribute to ongoing development
  • Ensure the risk management system and standards are applied by all staff in line with HMCTS/MOJ policy
  • Ensure Governance and Assurance around the safe and secure receipt, accounting and transfer of both money and personal data
  • Alert others, as appropriate, to risks which are not capable of local resolution
  • Deal with customers and complaints and address root causes of complaints
  • Apply CI principles, tools and techniques to working practices to improve efficiency of operations

Team Management


  • Lead a team of staff ensuring that its members are organised, and fully skilled to meet their work objectives. Effectively managing both team and individual performance, addressing any issues as they arise, in line with HR policy.
  • Assign responsibilities for action and monitoring progress against plans
  • Ensure that performance management and reward & recognition systems are utilised effectively throughout area of responsibility, ensuring consistent standards through benchmarking, and encouraging and rewarding good ideas and creativity
  • Plan, co-ordinate and organise training and development for staff. Ensuring that learning and development needs of all staff, including inductees, are identified and met.
  • Identify staff potential and develop in line with business and individual needs
  • Identify recruitment needs and retention issues, assessing resource requirements against demands
  • Be responsible for health and safety issues for the team and their immediate working environment.
  • Take a lead in employee engagement activities to maintain good working relationships with staff and to improve service delivery and staff morale / motivation
  • Ensure staff are aware of HMCTS strategic objectives/and or updated in relation to corporate messages
  • Role model HMCTS values, and apply policies and procedures (including diversity, attendance and discipline)

Leadership of the Advisory Committee Secretariat


  • Provide leadership to the administrative team supporting the work of the Advisory Committees and their secretaries, in particular:

  • Attend and provide administrative support at Advisory Committee meetings
  • Plan and organise of swearing in ceremonies
  • Ensure the application of effective and efficient systems in the management of magistrates’ recruitment campaigns, disciplinary investigations and the wider work of the committees
  • Ensure that the team’s work is appropriately managed and provide advice where process deviations have occurred

  • Manage resources (including staff and facilities) to ensure excellent customer service to all stakeholders, judiciary and management
  • Allocate responsibilities within the team in the management of workload, resource planning and achieving deadlines – in particular in the delivery of the following services to the committees and stakeholders:

  • Preparation and distribution of papers for meetings, including agenda papers, supporting documentation
  • Draft standard correspondence, minutes and notes as required
  • Prepare statistical returns and other reports as required for the management team and judiciary
  • Liaise with the Judicial Office in maintaining Advisory Committee records including magistrates’ personal files, confidential records of conduct, conduct investigations hearings, bench profiles, etc.

Communicating with the public, members of the judiciary, other court users and other agencies and organisations


  • Maintain effective working relationships with the judiciary, supporting agencies, voluntary and user groups. Working with agencies to improve the level of service offered to users.
  • Provide feedback to staff, judiciary and other stakeholders on performance against targets.
  • Think beyond own area of responsibility, considering wider policy and organisational implications of issues.
  • Attend and contribute at meetings of relevant User Groups

Other duties


  • All band D staff are expected to:

  • Perform other management roles in addition to their own role such as covering for absences within the wider department
  • Work in a flexible way and undertake any other duties reasonably requested by managers which are commensurate with the grade and level of responsibility of this post
  • Represent the function they have been assigned to at an operational level

Key Civil Service Competences


You will be required to provide statements describing your skills and experience relevant to each of the stated competences below at level 2.


We recommend that you structure your example as Situation, Task, Action and Result.


For further details on civil service competency framework see https://www.gov.uk/government/publications/civil-service-competency-framework


In the event of a large number of applications, a sift on the lead competency may take place. If this happens, the lead competency will be the first one listed in the advert.


Effective Behaviour


People who are effective are likely to:


Managing a Quality Service


  • Explain clearly to customers what can be done
  • Work with team to set priorities, create clear plans and manage all work to meet the needs of the customer and the business
  • Ensure delivery of professional excellence and expertise
  • Keep internal teams, customers and delivery partners fully informed of plans and possibilities
  • Promote adherence to relevant policies, procedures, regulations and legislation, including security, equality and diversity and health and safety
  • Identify common problems or weaknesses in policy or procedures that affect service and escalate these

Leading and communicating


  • Display enthusiasm around goals and activities – adopting a positive approach when interacting with others
  • Listen to, understand, respect and accept the value of different views, ideas and ways of working
  • Express ideas effectively, both orally and in writing, and with sensitivity and respect for others
  • Confidently handle challenging conversations or interviews
  • Confront and deal promptly with inappropriate language or behaviours, including bullying, harassment or discrimination

Changing and Improving


  • Understand and apply technology to achieve efficient and effective business and personal results
  • Take initiative to suggest ideas for improvements, sharing this feedback with others in a constructive manner           
  • Conduct regular reviews of what and who is required to make a project/activity successful and make on-going improvements
  • Put aside preconceptions and consider new ideas on their own merits
  • Help colleagues, customers and corporate partners to understand changes and why they have been introduced
  • Identify, resolve or escalate the positive and negative effects that change may have on own role/team

Making Effective Decisions


  • Demonstrate accountability and make unbiased decisions
  • Examine complex information and obtain further information to make accurate decisions
  • Speak with the relevant people in order to obtain the most accurate information and get advice when unsure of how to proceed
  • Explain clearly, verbally and in writing, how a decision has been reached
  • Provide advice and feedback to support others to make accurate decisions
  • Monitor the storage of critical data and customer information to support decision making and conduct regular reviews to ensure it is stored securely, accurately, confidentially and responsibly

Operational Delivery in HMCTS


This role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in


  • Face-to-face roles in HMCTS for example a court usher
  • Contact Centre roles in HMCTS for example call centre advisers
  • Processing roles in HMCTS for example Staff at the County Courts Money-Claims Centre and Courts and Tribunal Administration

Being part of the operational delivery profession means belonging to a cross-government community of people. This will offer you access to information on professional standards, skills development and qualifications to help you continue to improve your development and performance and expand your career options.

It is expected interview will take place week commencing 29 July and 5 August 2019.


Please note: If you are successful in securing this role you will also be expected to complete an apprenticeship in Leadership & Management (Team Leader Apprenticeship Level 3) unless you have already completed this apprenticeship. This is a fantastic opportunity and would enable you to gain a nationally recognised qualification whilst being paid, at no cost to yourself. You can learn more about apprenticeship opportunities in HMCTS in the attached document.

This is a permanent band D recruitment with an apprenticeship attached to it. Candidates will be required to complete the Leadership and Management Team Leader Apprenticeship (Level 3) programme as well as the their role.


Working Arrangements & Further Information


Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.


Flexible working hours


The Ministry of Justice offers a flexible working system in many offices.


Benefits


The MoJ offers a range of benefits:


Annual Leave


Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


Pension


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


Training


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


Support


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services.
  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Networks


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.


Working for the Civil Service


The Civil Service Code sets out the standards of behaviour expected of civil servants.


We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.


The Civil Service embraces diversity and promotes equality of opportunity.


There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Expected to be held week commencing 29 July and 5 August 2019.

17/07/2019, 23:55 hours.

If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk Please quote the job reference - 27697.

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Candidate Information

You may be required to provide statements describing your skills and experience relevant to each of the selection criteria. We recommend that you structure any examples as Situation, Task, Action and Result. For more information about the recruitment process and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

In the event of a large number of applications, we reserve the right to undertake the following processes:


  • An automated online test where a benchmark must be passed to progress;
  • A sift on the lead selection criteria. If this happens, the lead criteria will be the first one listed in the advert.

During the selection process, you may be asked to undertake an additional assessment (such as written test). If this is applicable you will be notified of this when you are invited to interview.



if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance
Leading and Communicating
Changing and Improving
Managing a Quality Service
Making Effective Decisions

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.


Application form stage assessments

Interview stage assessments

There is 1 interview stage for this vacancy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

This job is broadly open to the following groups:

· UK nationals

· nationals of the Republic of Ireland

· nationals of Commonwealth countries who have the right to work in the UK

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

This Vacancy is closed to applications.