19052 - Business Manager to HR Deputy Directors

Overview

HMCTS has embarked on a period of significant change which will see the organisation transform over the next 4 years. Strong leadership is a critical element in this being successful. As a senior manager within HMCTS the job holder must provide clear direction and focus, possess strong organisational skills and a passion for communicating and engaging others in context. The HMCTS Executive Team expects senior managers in the organisation to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results.

The HMCTS HR function has a pivotal role in supporting senior stakeholders and their teams through the change by contributing meaningful insight, driving the delivery of the people strategy and workforce plan and ensuring we have the right framework of suppliers and partners to operate within. This will see changes in the way the HR Director’s Office interacts with the business and HR, becoming a centre of operational and insight excellence working on a range of outcomes that drive transformation and the effective running of our courts and tribunals service.

Main purpose of the role:

The Business Manager’s role sits within the HR Directors Office Team. The Business Manager will provide support to the two HR Deputy Directors so they can always operate efficiently and effectively. The role holder needs to plan and deliver meetings, arrange calls and provide written and verbal briefings as well as coordinate two-way communication between the Deputy Directors, their teams, and the wider business.

Key Accountabilities:

• Providing strategic business support to the HR Deputy Directors to drive effective delivery to key strategies and principles;
• Overseeing the PA to the Deputy Directors in managing their respective inboxes, dealing with correspondence and requests appropriate to the situation and context;
• Collating and highlighting key issues to the Deputy Directors, working with other Business Managers from across HMCTS where necessary, to ensure the Deputy Directors can make decisions and offer advice on issues appropriately;
• Making decisions on behalf of the Deputy Directors in their absence, working alongside the HR Senior Management Team (HR SMT) within pre-agreed boundaries;
• Ensuring the Deputy Directors are represented in meetings or workshops, delegating to appropriate team leads or attending in person;
• Managing the collation of briefing information sometimes from many sources for the Deputy Directors, so they have adequate detail when attending meetings;
• Working with the Deputy Directors to create debriefs for the HR team after key meetings. Highlighting any key issues, comments and action points that have emanated from meetings;
• Issuing, tracking and collating actions that the team are carrying out on behalf of the Deputy Directors. Working with the HR SMT to ensure actions are completed on time;
• Assisting in the preparation and coordination of strategic internal HR communications, to highlight key information and agenda points across HMCTS.

Strengths, knowledge and attitudes that will enable success in this role:

• Always focused on strategic outcomes of tasks;
• Highly organised, able to quickly grasp what is needed and deliver at speed;
• Able to confidently influence stakeholders from across the business;
• Strong relationship building skills, able to work on behalf of the HR Director;
• Passionate communicator, always looking for opportunities to share information;
• Able to analyse data and provide strong written reports;
• Strong focus on delivering quality outcomes;
• Resilient and able to keep their focus under pressure;
• Desire to simplify complex issues and look for practical applications;
• Able to quickly and confidently brief senior managers on issues, willing to share their own opinions;
• Strong collaborative approach; wants to work with and through others.

The competencies required for this role are:

Seeing the big picture

• Be alert to emerging issues and trends which might impact or benefit own and team’s work.
• Develop an understanding of own area’s strategy and how this contributes to Departmental priorities.
• Ensure own area/team activities are aligned to Departmental priorities.
• Actively seek out and share experience to develop understanding and knowledge of own work and of team’s business area.
• Seek to understand how the services, activities and strategies in the area work together to create value for the customer/end user.

Making effective decisions

• Make decisions when they are needed, even if they prove difficult or unpopular
• Identify a broad range of relevant and credible information sources and recognize the need to collect new data when necessary from internal and external sources
• Recognise patterns and trends in a wide range of evidence/data and draw key conclusions, outlining costs, benefits, risks and potential responses
• Ensure all government and public data and information is treated with care in accordance with security procedures and protocols
• Recognise scope of own authority for decision making and empower team members to make decisions
• Invite challenge and where appropriate involve others in decision making to help build engagement and present robust recommendations

Leading and communicating

• Continually communicate with staff, helping to clarity goals and activities and the links between these and Departmental strategy
• Recognise, respect and reward the contribution and achievements of others, valuing difference
• Communicate in a straightforward, honest and engaging manner with all stakeholder and stand ground when needed
• Communicate using appropriate styles, methods and timing, including digital channels, maximize understanding and impact
• Promote the work of the Department and play an active part in supporting the Civil Service values and culture
• Role model enthusiasm and energy about their work and encourage others to do the same

Collaborating and partnering

• Establish relationships with a range of stakeholders to support delivery of business outcomes
• Act as a team player, investing time to generate a common focus and genuine team spirit
• Actively seek input from a diverse range of people
• Readily share resources to support higher priority work, showing pragmatism and support for the shared goals of the organization
• Deal with conflict in a prompt, calm and constructive manner

Delivering at pace

• Successfully manage, support and stretch self and team to deliver agreed goals and objectives.
• Show a positive approach in keeping their own and the team’s efforts focused on the goals that really matter.
• Take responsibility for delivering expected outcomes on time and to standard, giving credit to teams and individuals as appropriate.
• Plan ahead but reassess workloads and priorities if situations change or people are facing conflicting demands
• Regularly monitor own and team’s work against milestones or targets and act promptly to keep work on track and maintain performance.
• Coach and support others to set and achieve challenging goals for themselves.

Closing Date: 26th June 2018 at 23.55 hours

If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk Please quote the job reference.