24939 - Performance and Quality Officer - London

£29,038 - £37,174
1
12 Months
London
London
NPS MITRE HOUSE LONDON, SE1 1JD
Other
NPS Pay Band 4 London
Permanent
Full Time
Other

Overview of the job

The job is a member of a team of 2 to 4 PQO’s working with individual LDU clusters to ensure performance and delivery to agreed targets. Team responsibilities include identifying local performance and quality issues, and developing a programme of quality of operational practice in response to meet the needs of the division, and NOMS priorities.

Summary

The PQO role is to work alongside LDU clusters to support them in achieving agreed performance. This includes:

  • Ensuring that LDU clusters deliver in accordance with agreed national service delivery indicators and specifications
  • Developing and delivering a quality improvement programme for the Division
  • Identifying local performance and quality issues and opportunities linking in to NOMS priorities.
  • Running improvement initiatives to address opportunities for performance improvement
  • Working with other PQO’s to share best practice and maximise improvements in quality and performance

Responsibilities, Activities and Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

Support Service Delivery Quality Improvement and Practice Development

  • Provide guidance for delivery of effective practices across the LDU clusters
  • Demonstrate support for organisational vision and strategies as regards quality improvement within the LDU clusters
  • Implement systems for reviewing and assessing effective practice within the LDU clusters
  • Implement practice development opportunities developed in collaboration with NOMS/NPS training and OD
  • Contribute to a culture of innovation and continuous improvement

Performance management within the LDU Clusters

  • Support performance management of LDU clusters within the division
  • Identify opportunities for performance improvement and analysing trends within LDU clusters
  • Support the implementation of performance plans within LDU clusters and monitor their effectiveness
  • Work with PQO colleagues to share good practice and promote performance initiatives

Quality Management

  • Support continuous quality improvement
  • Implement best practice initiatives internally
  • Monitor compliance with quality systems

Develop Team and Partnership Working

  • Be responsible for establishing effective working relationships with other teams and with colleagues
  • Write reports for management on contract performance and provide cost analysis where required
  • Provide information to colleagues where required
  • Support a performance and quality-focused organisation

Plan and organise

  • Support manager with the provision of information for SLA review meetings around performance, and make recommendations for improvement. Monitor action logs where appropriate
  • Monitoring of CRC and other organisations delivery of interventions on behalf of NPS.
  • Share knowledge and good practice to inform the continual improvement of service delivery

Use communication effectively

  • Providing information, feedback and advice
  • Influencing and persuading
  • Participate in meetings using appropriate skills, styles and approaches

Enhance your own performance

  • Manage own resources and professional development

Use information to support decision makers

  • Liaise with staff to receive, collate and analyse information, compiling reports as necessary
  • Develop and utilise data to identify trends and recommend action to maintain and enhance performance
  • Comply with systems for the exchange of sensitive information, data and intelligence

Manage Diversity and Quality

  • Support a culture and systems that promote equality and value diversity
  • Implement the diversity policies of the service and consult the Equalities and Diversity Unit as appropriate

Manage Projects

  • Ensure an effective approach to project and process evaluation
  • Manage a programme of complementary projects
  • Enable others to carry out project management roles
  • Maintain effective communication with project stakeholders

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alternations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.  

Competencies  

The following competencies from the Civil Service Competency Framework will be used for selection purposes:

  • Changing and improving
  • Collaborating and partnering
  • Delivering value for money
  • Managing a quality service
  • Delivering at pace

Qualifications

Essential

  • NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience)

Desirable

  • Project Management

Accreditation

Desirable

  • Project Management Accreditation (training can be offered if necessary)

Skills

Essential

  • Microsoft: Word, Excel, Access, Outlook, and PowerPoint (or equivalent i.e. Lotus Notes)

Desirable

  • GQL, Lotus Notes, IAPS & Business Objects

Experience

Essential

  • Demonstrate experience of performance management, demonstrate experience of problem solving skills including analytical, evaluative & outcome focused techniques, demonstrate the ability to maintain information & administrative systems including databases, operational experience of working in a Probation setting, and experience of quality systems and implementing quality improvement initiatives

Desirable

  • Demonstrate experience of a role in performance assessment, demonstrate experience of project planning, demonstrate a key role in supporting management information systems, project planning, proven numeracy & data analysis skills, preferably at degree level, and developer & programming experience
The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.
In addition this post attracts a London allowance payment which will be discussed at interview

PLEASE NOTE - If this vacancy is oversubscribed will only sift on one competency.

Working Arrangements & Further Information

Standard working hours are 37 hours per week excluding breaks which are unpaid.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF). Please visit www.gmpf.org.uk for further information.

Please note: Any current Civil Servant who is a member of the PCSPS, by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as salary sacrifice arrangements for childcare vouchers, and voluntary benefits such as retail vouchers and discounts on a range of goods and services.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender.

Eligibility

All candidates are subject to security and identity checks prior to taking up post

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

To be confirmed

26/04/2019, 23:55 hours.

If you require any assistance please call 0845 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk. Please quote the job reference 24939

Olayinka Macauley - Performance and Quality Officer

Candidate Information

You may be required to provide statements describing your skills and experience relevant to each of the selection criteria. We recommend that you structure any examples as Situation, Task, Action and Result. For more information about the recruitment process and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

In the event of a large number of applications, we reserve the right to undertake the following processes:


  • An automated online test where a benchmark must be passed to progress;
  • A sift on the lead selection criteria. If this happens, the lead criteria will be the first one listed in the advert.

During the selection process, you may be asked to undertake an additional assessment (such as written test). If this is applicable you will be notified of this when you are invited to interview.



if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance
Changing and Improving
Collaborating and Partnering
Delivering Value for Money
Managing a Quality Service
Delivering at Pace

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.


Application form stage assessments

Interview stage assessments

There is 1 interview stage for this vacancy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

This job is broadly open to the following groups:

· UK nationals

· nationals of the Republic of Ireland

· nationals of Commonwealth countries who have the right to work in the UK

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

This Vacancy is closed to applications.