85809 - Stakeholder Engagement Advisor
Position: Stakeholder Engagement Advisor
Company: Office of Public Guardian (OPG)
Location: National
Grade/Salary: HEO
Contract Type: Fixed term – 24 months
Overview
The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.
OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.
Power of Attorney Services (POAS) processes incoming power of attorney applications on behalf of the Public Guardian, within agreed targets and performance indicators. POAS comes under the Operations directorate of the Office of the Public Guardian (OPG.)
OPG is a fantastic place to work offering a range of development opportunities. The OPG has signed up to the ‘Time to Change’ pledge which supports mental health in the workplace, as well as recently receiving a health and wellbeing charter accreditation as we are committed to developing a supportive and inclusive environment that reflects the diverse community we serve.
OPG is currently going through an extensive period of organisational change. This will be delivered by our transformation programme – “OPG 2025”. The ambitious plan is about changing the way we provide services. It will help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support. Overall, it will help us to respond to the changing needs of society. This is so we can better support adults at risk and create high-quality services that are accessible and affordable.
OPG is aiming to have a Digital Power of Attorney in place that meets our customer and stakeholder needs. We aim to have a multiskilled, flexible workforce, working within office/home based locations to meet civil service environment.
Job Description, Duties and Responsibilities
We are working to deliver transformational service change for our users. OPG cannot do this on its own. We need to work with our key stakeholders to explain our plans and priorities and to listen, understand and respond to their insights and concerns.
You will play a vital role in supporting the Head of Strategic Stakeholder Engagement - a new and senior role which will lead the delivery of our stakeholder engagement strategy. That role will add capacity and capability to strengthen our strategic planning to support the delivery of ambitious transformational customer service reform over the coming years and improve business as usual engagement activity too. We’re looking for a dynamic and enthusiastic individual who is committed to first-class stakeholder engagement and ensuring our public facing information and guidance is accessible, concise, and easy to use and apply.
Working collaboratively across OPG, you will gain a comprehensive understanding of our core business and the interests of our many stakeholders. You will support work to map and manage engagement opportunities and threats and help embed a proactive, holistic approach to stakeholder engagement activity across OPG. You and your team will help shape how OPG is perceived by our users and key stakeholders.
You will support the Head of Strategic Stakeholder Engagement to understand the most effective way to inform and engage with different stakeholder audiences. You will help gather stakeholder insights for sharing with OPG senior leaders and colleagues in a timely way, assisting the team to embed a more holistic approach to stakeholder activity to help OPG deliver its strategic objectives and transformation programmes. A particular focus will be supporting the development of a stakeholder engagement plan for modernisation of the lasting power of attorney – a major transformational project for OPG – and helping to deliver that plan.
The role will require you to engage effectively with a diverse range of key stakeholders, sometimes at senior levels, to manage strategically OPG’s key relationships. With the team, you will help co-ordinate engagement activity across the organisation.
An integral part of your role will be to help manage the risks identified in modernising the lasting power of attorney around take up of the digital service. Whilst that transformational work is ongoing you will support work to improve the customer experience under the current system.
Although not initially, you may be required to line manage a team to deliver against stretching objectives at pace, which will often be part of a wider of a project.
This is a full-time post. However, requests for flexible, part-time working and job share will be considered, considering at all times the operational needs of the Department.
Key Objectives and Responsibilities
Support improvements to the quality of stakeholder engagement across OPG and assist with strategic advice to OPG senior leaders on handling for high-profile and controversial issues.
Support work to maintain effective and proactive relationships with OPG’s key stakeholders at senior level to support the delivery of strategic objectives.
Support the delivery of OPG’s business and customer transformation programmes by assisting with the development of stakeholder handling and engagement strategies for inclusion in project and programme delivery plans.
Manage the co-ordination of business-as-usual stakeholder engagement activity across OPG to ensure consistent messaging and corporate memory.
Make clear recommendations to senior leaders in response to engagement invitations and delivering a proactive engagement calendar.
Manage the delivery of high-quality briefings and communications material for key stakeholder audiences, to promote better understanding of OPG key issues and initiatives.
Support the gathering of intelligence and analysis of the effectiveness of external engagement to help inform current and future engagement strategies.
Manage the production and publication of external information and guidance on gov.uk pages managed by OPG and ensure content managed by the Government Digital Service is accurate and delivers OPG’s strategic objectives.
Some line management may be required as part of this role.
Skills & Qualifications
Essential:
Knowledge and understanding of stakeholder engagement principles and experience of supporting the delivery of stakeholder engagement strategies and plans to deliver strategic organisational objectives.
The ability to establish, build and maintain constructive working relationships with a diverse, sometimes challenging, range of key stakeholders at a senior level.
Good organisational and planning skills.
Strong written and oral communication skills and experience of delivering high quality tailored written briefings and other products to support successful stakeholder engagement activity.
A strong team player, with a proven ability to collaborate with others to deliver key objectives, projects and programmes of work.
Proficient in the use of Microsoft Office products including Word, Excel, Outlook, Teams and PowerPoint
Desirable
Experience of working on a project and the ability to use project management principle.
Content development skills, including: Scoping, writing, editing and publishing a variety of internal and external content; overseeing and contributing to the development of external facing guidance ensuring it meets accessibility requirements, and creating and developing accessible versions of OPG materials for publication
Application process
Sift
This vacancy is being assessed following the Civil Service Success Profile framework. If you wish to apply, please submit your CV (no more than 2 pages) along with a personal statement of no more than 750 words, which clearly demonstrates your ability to meet the essential and if possible, the desirable criteria outlined above.
You will also be required to provide evidence of how you have demonstrated the following Civil Service Behaviour (250 words):
Communicating and Influencing (Level 3).
Interview Process
If you are successful at sift, you will be invited to an interview which will use the Civil Service Success Profiles. At interview candidates should expect strength-based questions and questions relating to the following Civil Service behaviours:
Delivering at Pace (Level 3)
Working Together (Level 3)
Communicating and Influencing (Level 3)
Managing a Quality Service (Level 3)
All interviews will be held remotely via MS Teams.
Feedback will only be provided if you attend an interview.
Reasonable Adjustments:
At OPG we are committed to ensuring our workplace remains diverse and inclusive place to work. We want to help you demonstrate your full potential whatever type of assessment is used. If you require any reasonable adjustments for any aspect of the selection process, do not hesitate to get in contact with us.
For further information on benefits of working for OPG, such as our Flexible Working Policy and a FAQ, please check the candidate information pack attached to this advert.
If your application for this role is unsuccessful, we may offer you an alternative role at the same or lower grade should one be available.
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.
Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.
All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.
Flexible working hours
The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
Benefits
The MoJ offers a range of benefits:
Annual Leave
Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.
There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Networks
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
Eligibility
Staff on fixed term appointments must have been recruited through fair and open competition.
Support
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
- For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
- To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com);
- To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk);
- To the Civil Service Commission (details available here)
The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.
You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.
For more information on applying for a role as a candidate with a disability or long-term condition, please see our Disability Confident Scheme Frequently Asked Questions webpage.
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.
15/04/2024, 23:55 hours.
If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com
Please quote the job reference - 85809.
To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.
For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).
If you do not meet the above requirements, you may still be considered if, for example:
- You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
- You were studying abroad
- You were living overseas with parents
In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.
Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.
We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.
Application form stage assessments
Interview stage assessments
A Great Place to Work for Veterans
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
This job is broadly open to the following groups:
· UK nationals
· nationals of the Republic of Ireland
· nationals of Commonwealth countries who have the right to work in the UK
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules
This Vacancy is closed to applications.