69949 - Regional Operations Manager
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:
https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.
Her Majesty’s Courts and Tribunals Service
Directorate: London Region
Job Title: Regional Operations Manager
Location: Regional Support Unit (First Avenue House, 42-49 High Holborn, London, WC1V 6NP)
Duration: Permanent
Pay Span or equivalent: SEO
Salary: London (within M25): £43,647 - £48,067
This position is available for existing civil servants on level transfer or promotion. Secondments and loans will be considered on an individual basis.
Background
Her Majesty’s Court and Tribunals Service is an agency of the MoJ and provides the supporting administration for the judiciary across England and Wales. It delivers services to the public directly in court and tribunal buildings, remotely via business centre’s and some limited services via the internet.
The quality of the service we deliver to all court and tribunal users is of paramount importance and high service quality and standards are expected from everybody. The organisation is also committed to continuously identifying and adopting new or better ways of working to ensure that it focuses on that which is essential to deliver a quality court and tribunal user experience.
Overview
HMCTS has a once in a generation opportunity to transform the entire Courts and Tribunals Service through the HMCTS Reform Programme, enhancing the provision of a world-class justice system, in a manner that provides an improved user experience at reduced cost to the taxpayer. This will contribute to consolidating the UK’s position at the forefront of an increasingly competitive international legal market as well as ensuring access to justice for all.
The programme includes modernising the court estate, updating and replacing its technology, speeding up and streamlining working practices, refurbishing buildings to reduce maintenance costs and provide much improved services for service users, especially vulnerable witnesses and victims. Effective staff engagement at this time of such significant change will be critical to success, maintaining a positive and lasting connection between HMCTS management and its staff.
HMCTS is a continually changing organisation. Strong leadership is a critical element in this being successful. As a leader and manager within HMCTS the jobholder must provide clear direction and focus and visibly championing the changes which deliver greater efficiencies. HMCTS Senior Management Team expects all leaders to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results.
The jobholder will need to help staff and other stakeholders to understand the impact of the changes and the reasons for them, recognising that staff will need support during what will be an unsettling period. This will include helping staff prepare for changes and supporting them through it. There may also be times when it will be necessary to deliver difficult or unwelcome messages. This must be done sensitively, but firmly, addressing any inappropriate reactions or responses
Operational Delivery in HMCTS:
This role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in
- Face-to-face roles in HMCTS for example a court usher
- Contact Centre roles in HMCTS for example call centre advisers
- Processing roles in HMCTS for example Staff at the County Courts Money-Claims Centre and Courts and Tribunal Administration
Being part of the operational delivery profession means belonging to a cross-government community of people. This will offer you access to information on professional standards, skills development and qualifications to help you continue to improve your development and performance and expand your career options.
Key Purpose
To provide advice/support to the Delivery Directors, Heads of Jurisdiction and Head of the RSU, including supporting the Head of the RSU in discharging KILO and FOI responsibilities. Alongside, leading a multi skilled team/teams responsible for providing support to Heads of Jurisdiction, Head of the RSU, Cluster and Court Managers on a range of activities/tasks potentially including (but not limited to):
- Senior Management Support (diary management, meetings, correspondence)
- Regional Business Planning
- Reporting delivery against the plan, including benefits realisation, for Delivery Director
- Communications (Regional communication & stakeholder engagement on behalf of the Delivery Director and SMT; management of Regional intranet pages, regional newsletters, dissemination of information etc)
- Drafting ministerial & SMT submissions, Parliamentary Answers, correspondence, briefings, reports etc
- Project-specific communications.
- Implementing change (e.g. change management advice/direct support; planning; risk and issue management; benefits realisation planning and tracking)
- Provision of performance reports, performance analysis and advice
- Supporting Cluster and Court Managers in understanding performance reports and implementing “business as usual” change across the Region.
- Management of small projects and support to regional implementation of national projects (e.g. CERP)
- Researching information for and developing project business cases
- Provision of project management support to regional SROs (completing project documentation, status/highlight reports, project plans etc; maintenance of project governance arrangements inc organisation of and minute-taking for regional project boards)
- Monitoring of external contract performance and internal shared service performance (finance. estates, HR, L&D)
- H&S and Business Continuity (completion of compliance & H&S returns for the RSU; Cluster-level Key Points Self-Assessment collation, H&S Action Planning and Reporting; management of the business continuity plans across the Region; monitoring of incident reporting, inc preparation of data loss submissions)
[Note: the responsibilities above are illustrative only and allocation between postholders will be determined by final RSU designs.]
Key Responsibilities:
Operations:
- Forecast, analyse and assess the level of team workload and changing priorities
- Work with the Head of the RSU to plan the flexible deployment of the team in line with changing business priorities.
- Provide advice/support to the Delivery Director and Heads of Jurisdiction on relevant aspects of team activity and plans.
- Provide performance data analysis/interpretation and assist Delivery Director and Heads of Jurisdiction in identifying appropriate intervention/corrective action and performance improvement strategies.
- Be a point of contact in the absence of the Head of RSU ensuring that any matters requiring attention are dealt with or delegated appropriately.
- Work alongside HQ change teams and other parts of the business to ensure the operational perspective is fully taken into account during change.
- Manage competing demands for resources within the team and prioritise requests
Developing new policies / processes:
- Provide advice to the Delivery Director, Heads of Jurisdiction and Head of RSU as part of the regional planning process, particularly in terms of alignment between performance targets and the optimal use of team resources.
- Implement new processes and procedure in alignment with business objectives.
- Embed CI working practices across all local administrative processes ensuring the team applies efficient working practices to manage workload pressures and expanding/fluctuating responsibilities.
Team Leadership:
- Leadership of a multi-disciplinary team.
- Provide leadership support to the wider Regional team, including Cluster and other Managers.
- Role model leadership behaviours, both within the Regional Support Unit and across the Region.
- Leadership and development of the small multi-skilled team to provide the flexibility to be able to respond to the changing business needs of the region (the exact size of the team will vary from region to region and will be proportionate to the size of the region).
Financial Authority:
- Working with the Head of RSU to ensure that team resources are deployed appropriately to enable the delivery of consistent standards and the achievement of regional and HMCTS business objectives.
Specialisms
- Implement change (e.g. change management advice/direct support; planning; risk and issue management; benefits realisation planning and tracking).
- Management of regional projects including completion of project documentation, status/highlight reports, project plans etc.
- Support to regional implementation of national projects.
Accountability:
Reporting to the Head of the Regional Support Unit.
Other Duties
The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.
Application Process:
To apply for this position please complete the online application form, ensuring you provide the following:
A 250-word suitability statement against each of the following Success Profile Behaviours (Level 3):
- Leadership (Lead Behaviour)
- Making Effective Decisions
- Changing & Improving
- Managing a Quality Service
In the event we receive a large volume of applications, we will sift using the lead Success Profile Behaviour:
Leadership.
If selected for interview, the Success Profile Behaviours listed above will also be tested / assessed (Level 3).
Interviews will also test three Strengths.
Interviews are scheduled to be face to face, but circumstances may require us to revert to conducting these via video conference.
Further information on Success Profile Behaviours and Strengths, as well as the required standards for this post (Level 3), can be found at:
https://www.gov.uk/government/publications/success-profiles
If we receive applications from more suitable candidates than we have vacancies for at this time, we may hold suitable applicants on a reserve list for 12 months, and future vacancies requiring the same skills and experience could be offered to candidates on the reserve list without a new competition.
We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit:
https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity
The MoJ is proud to be Level 3 Disability Confident. Disability Confident is the approach through which we offer guaranteed interviews for all people with disabilities meeting the minimum criteria for the advertised role as set out in the job description.
Location:
Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad-hoc or regular basis at other local HMCTS sites / courts. Where applicable, associated travel cost / time will be applied in line with organisational policies.
Terms & Conditions:
Flexible working options
HMCTS offers a flexible working system in many of its offices.
Job Sharing and Reduced Hours
All applications for job sharing or reduced hours will be treated fairly and on a case by case basis in accordance with the MoJ’s flexible working policy and equality policy.
Excess Fares and Relocation Allowances
This job is not eligible for relocation allowances, but excess fares may be considered in accordance with MoJ’s excess fares allowance policy.
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.
Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
Flexible working hours
The Ministry of Justice offers a flexible working system in many offices.
Benefits
The MoJ offers a range of benefits:
Annual Leave
Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.
There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Networks
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
Eligibility
Staff on fixed term appointments must have been recruited through fair and open competition.
Support
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
- For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
- To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com);
- To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk);
- To the Civil Service Commission (details available here)
The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.
You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.
03/02/2023, 23:55 hours.
To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.
For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).
If you do not meet the above requirements, you may still be considered if, for example:
- You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
- You were studying abroad
- You were living overseas with parents
In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.
Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.
We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.
Application form stage assessments
Interview stage assessments
A Great Place to Work for Veterans
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
This job is broadly open to the following groups:
· UK nationals
· nationals of the Republic of Ireland
· nationals of Commonwealth countries who have the right to work in the UK
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules
This Vacancy is closed to applications.