75119 - Crime Service Manager
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.
About His Majesty’s Courts and Tribunal Service:
His Majesty’s Court and Tribunals Service is an executive agency of the Ministry of Justice. It is responsible for administering courts and tribunals, including the criminal courts across England and Wales. It delivers services to the public directly in court and tribunal buildings, remotely via business centres, and increasingly digitally, via the internet.
HMCTS works with the independent judiciary to provide a fair, efficient and effective justice system. The agency has a unique governance structure, reflecting the constitutional settlement safeguarding the independence of the judiciary.
As a service delivery agency, HMCTS has two principal areas of challenge: embedding modernisation through our once-in-a-generation Reform programme, whilst recovering performance after the impact of the Covid pandemic.
About the role:
As part of HMCTS’ national HQ function, the Development Directorate is responsible for the national Business strategy, operational policy and modernisation of courts and tribunals. The Crime Live Services Division sits within it, and has overall responsibility for the operational service model across the criminal jurisdiction (i.e. Crown and Magistrates Courts).
This role is a pivotal one as part of the Crime Live Service’s Senior Management Team. The successful candidate will lead development and delivery of national business strategy, operational policy and continuous improvement of criminal court processes, with a particular focus on the interests and needs of complainants, witnesses and other public users (including defendants). In the role, you will lead the ongoing design and improvement of specific live services for users of criminal courts, ensuring collaborative design is focused on meeting users’ needs (drawing on the insights of users, partners and stakeholders; as well as data and wider evidence).
Key Responsibilities:
- Contribute to the development of the strategic direction for the Crime Live Services, identifying new opportunities and challenges within the Crime jurisdiction and developing plans for addressing them.
- Ensure a consistent approach to all new initiatives, identifying impacts of policy and legislative change, and working with policy (MoJ and OGD) counterparts to ensure that proposals and requirements are both properly assessed for operation impacts, and informed so as to be able to be implemented/embedded as effectively and efficiently as possible.
- Provide high quality written and oral advice to senior civil servants, ministers and members of the judiciary – for example responding to parliamentary questions, advising on proposals and promoting alternatives or wider options to meet HMCTS’ objectives.
- Build relationships with nominated judiciary, and with government departments, legal professionals, operational leads and others who use or rely upon the criminal courts.
- Lead problem solving activity at a strategic level to improve partnership working and resolve issues impacting on the criminal courts and their users.
- Use management information, evidence and insight to support a balanced assessment of performance to determine which improvement measures to use.
- You will influence the decisions on when new or improved services will transition to live operation, working with the heads of business across the CJS and Judiciary to identify impact of change, plan implementation, communication and training of users at scale.
- You will line manage, support and actively develop more junior members of staff and be responsible for ensuring that all service governance and procedures are reviewed and improved continuously.
The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.
Person Specification:
The successful candidate must be able to demonstrate the following:
Essential Skills & Criteria:
- Strong leadership skills with the ability to role-model professional behaviors; and motivate, inspire and develop a diverse and high performing team.
- Proven experience of complex problem solving in project and /or operational environment.
- Excellent stakeholder relationship skills with the ability to successfully collaborate, influence, challenge and negotiate to gain the confidence of a diverse, complex stakeholder group across operational boundaries.
- Exceptional written communication skills with the ability to adapt communication style to a wide range of stakeholders.
- Be personally resilient and able to work at pace in a demanding environment.
- Have experience of operational delivery and/or designing change for operational transformation.
Desirable Skills and Criteria:
- Knowledge of criminal courts, experience of successfully working with the judiciary, and leadership in the context of operational service delivery are desirable (but not essential) characteristics.
- Experience of managing digital services, making them as efficient and beneficial for the user as possible.
Application Process:
To apply for these positions please complete the online application form, ensuring you submit the following two application documents:
- An up-to-date copy of your CV which details your experience and achievements
- A 250-word suitability statement against each of the following Success Profile Behaviours (Level 4):
Working Together
Seeing the big picture
Delivering at pace
Leadership
Making effective decisions
If there are a large volume of applications, they may be sifted based on the CV and Working Together behaviour only. Should you be successful at the application stage you will be invited for an interview, which may be conducted via video conference.
Should you be successful at the application stage you will be invited for an interview, which may be conducted via video conference or in person. If selected for interview you will be tested against:
- Experience – As demonstrated in your CV, behaviours, and application form
- Behaviours – We will be using the 5 behaviours listed above
Further information on Success Profiles and required standards for this post (Level 4) can be found at:
https://www.gov.uk/government/publications/success-profiles
Please also note that interviews may be required to be conducted via video conference.
If we receive applications from more suitable candidates than we have vacancies for at this time, we may hold suitable applicants on a reserve list for 12 months, and future vacancies requiring the same skills and experience could be offered to candidates on the reserve list without a new competition.
We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit:
https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity
The MoJ is proud to be Level 3 Disability Confident. Disability Confident is the approach through which we offer guaranteed interviews for all people with disabilities meeting the minimum criteria for the advertised role as set out in the job description.
Terms & Conditions:
Location of Post:
The successful candidate/s will be required to travel to London, however base location can be flexible. Travel to other HMCTS sites may also be required as part of these working arrangements. In line with the department’s policies, travel and subsistence and, where appropriate, overnight accommodation will be available in line with organisational policies.
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.
Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
Flexible working hours
The Ministry of Justice offers a flexible working system in many offices.
Benefits
The MoJ offers a range of benefits:
Annual Leave
Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.
There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Networks
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
Eligibility
Staff on fixed term appointments must have been recruited through fair and open competition.
Support
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
- For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
- To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com);
- To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk);
- To the Civil Service Commission (details available here)
The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.
You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.
06/06/2023, 23:55 hours.
To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.
For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).
If you do not meet the above requirements, you may still be considered if, for example:
- You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
- You were studying abroad
- You were living overseas with parents
In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.
Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.
We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.
Application form stage assessments
Interview stage assessments
A Great Place to Work for Veterans
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
This job is broadly open to the following groups:
· UK nationals
· nationals of the Republic of Ireland
· nationals of Commonwealth countries who have the right to work in the UK
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules
This Vacancy is closed to applications.