25875 - Operations Manager - RCJ - Rolls

£36,254 - £46,888
1
12 Months
London
London
RCJ ROLLS BUILDING LONDON, EC4A 1NL
SEO
B
Permanent
Full Time
Administration / Corporate Support

This is a general job description covering the likely scope of work of the post holder.

Background

Her Majesty’s Court and Tribunals Service is an agency of the MoJ and provides the supporting administration for the judiciary across England and Wales. It delivers services to the public directly in court and tribunal buildings, via business centres and an increasing number through online digital services.

The quality of the service we deliver to all court and tribunal users is of paramount importance and high service quality and standards are expected from everybody. The organisation is also committed to continuously identifying and adopting new or better ways of working to ensure that it focuses on that which is essential to deliver a quality court and tribunal user experience.

Overview

HMCTS is currently delivering a ‘once in a lifetime’ change programme to transform the entire Courts and Tribunals Service in a manner that provides an improved user experience at reduced cost to the taxpayer. The programme includes: modernising the court estate; updating and replacing its technology and on-line services; and speeding up and streamlining working practices.

As a manager within HMCTS the jobholder must provide clear direction and focus, visibly championing the changes which deliver greater efficiencies. The Regional Delivery Directors expect all managers in the clusters to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results.

The post holder will report to Wilf Lusty the Senior Operations Manager for the Business and Property Courts and will be expected to liaise closely with him on the on relevant issues.  

 

The key purpose of the role is to

Be accountable for day to day operations across a number of functions within the cluster

Key responsibilities

  • Develop and implement strategies which deliver organisational change
  • Establish a consistent and customer focussed service
  • Ensure effective deployment of resources to live within allocated budget.
  • Design, build and maintain effective liaison with judiciary, user groups and representative organisations, representing the where necessary.
  • Work with managers across the Region to ensure cohesive cross jurisdictional delivery
  • Act as Responsible Officer as required.

Operations

  • Establish and enhance effective working relationships with the judiciary, supporting agencies, voluntary and user groups. Working with agencies to improve the level of service offered to users.
  • Provide direction and close support to Delivery Managers, setting local priorities which are consistent with Regional and national priorities.
  • Use Staff Survey Action Plans / local TU liaison / Staff Forums to effect good working relationships with staff and to improve service delivery and staff morale / motivation
  • Work collaboratively with all areas of the business to fully utilise MI, ensuring performance targets are monitored, reviewed and achieved.
  • Manage conflicting demands through reprioritisation and negotiation, using the strengths of individuals and teams to achieve results.
  • Be proactive in reviewing processes to identify improvements, understanding and managing associated risks; building on team strengths to deliver business outcomes and involve the team in developing plans and consistent messages.
  • Accountable for ensuring Governance, risk management registers and contingency plans are in place and updated annually/monthly.
  • Ensuring compliance with HMCTS values, policies and procedures (including diversity, attendance and discipline, HMCTS Assurance Programme) and contribute to ongoing development.
  • Perform Responsible Officer duties. This may include any of the following activities:
  • Identify and implement solutions to local problems
  • Identify risks
  • Ensuring IT/Workstation compliance at all times
  • Ensure compliance with health and safety requirements
  • Ensuring Risk Assessments take place at appropriate times
  • Maintenance of an up to date Asset Register
  • Ensure any issues regarding level of service for Estates Facilities Management are escalated to MoJ Estates
  • Constructively manage complaints within set timescales, and ensure corrective action taken where necessary.
  • Apply CI principles, tools and techniques to working practices to improve efficiency of operations.

Team leadership             

  • Provide visible leadership to managers and staff and role model engaging behaviours and challenge non-engaging behaviours in managers.
  • Leading by example, coaching, supporting and developing staff and guiding them through a substantial and significant change.
  • Ensure managers across the business support the ongoing use of TIB’s and SOP’s and empower and develop staff to achieve the highest performance standards.
  • Ensure the application of MoJ HR policies and procedures.

Developing new policies / processes, etc            

  • Developing innovative proposals for introducing policy change, drawing on best practice for managing change.
  • Working with Cluster Delivery managers to develop business plans for the Cluster
  • Setting local priorities and objectives within the context of national/regional/area strategies and plans
  • Identifying and implementing solutions to complex local problems.
  • Task or commission work to review and improve local processes.
  • Assess the impact of new policies or processes on current performance.

Specialisms        

  • To have a comprehensive knowledge of functions undertaken within the Cluster, to support the development and review of policies and procedures.
  • To provide specific functions as directed by line management in line with the SOP for providing that service.

Financial Authority         

  • To monitor and control expenditure (as delegated), ensuring profiles are met and efficiencies made.
  • Ensure effective deployment of resources to live within the allocated budget.

Accountability  

  • Reporting to the Senior Operations Manager Manger.

Other duties

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.


Location of Post

The post holder will be expected to work flexibly across a number of HMCTS venues to meet operational needs.


Key Civil Service Competencies              

You will be required to provide evidence of the following key competencies.

Seeing the Big Picture   

  • Be alert to emerging issues and trends which might impact or benefit own and team’s work
  • Develop an understanding of own area’s strategy and how this contributed to departmental priorities
  • Ensure own/team activities are aligned to Departmental priorities
  • Actively seek out and share experience to develop understanding and knowledge of own work and team’s business area
  • Seek to understand how the services, activities and strategies in the area work together to create value for the customer/end user                

Making Effective Decisions         

  • Make decisions when they are needed, even if they prove difficult or unpopular.
  • Identify a range of relevant and credible information sources and recognise the need to collect new data when necessary from internal and external sources.
  • Recognise patterns and trends in a wide range of evidence/data and draw key conclusions.
  • Explore different options outlining costs, benefits, risks and potential responses to each.
  • Recognise scope of own authority for decision making and empower team members to make decisions.
  • Invite challenge and where appropriate involve others in decision making to help build engagement and present robust recommendations.        

Leading and communicating       

  • Take opportunities to regularly communicate and interact with staff, helping to clarify goals and activities and the links between these and Departmental strategy.
  • Recognise, respect and reward the contribution and achievements of others.
  • Communicate in a succinct, engaging manner and stand ground when needed.
  • Communicate using appropriate styles, methods and timing, including digital channels, to maximise understanding and impact.
  • Promote the work of the Department and play an active part in supporting the Civil Service values and culture.
  • Convey enthusiasm and energy about their work and encourage others to do the same.

Collaborating and Partnering     

  • Establish relationships with a range of stakeholders to support delivery of business outcomes
  • Invest time to generate a common focus and genuine team spirit
  • Actively seek input from a diverse range of people
  • Readily share resources to support higher priority work, showing pragmatism and support for the shared goals of the organisation
  • Deal with conflict in a prompt, calm and constructive manner
  • Encourage collaborative team working within own team and across the Department

Delivering Value for Money       

  • Recommend actions to achieve value for money and efficiency Cultivate and encourage an awareness of cost, using clear simple examples of benefits and how to measure outcomes
  • Work confidently with performance management and financial data to prepare forecasts and manage and monitor budget against agreed plans
  • Follow appropriate financial procedures to monitor contracts to ensure deliverables are achieved
  • Monitor the use of resources in line with organisational procedures and plans and hold team to account

Delivering at Pace           

  • Successfully manage, support and stretch self and team to deliver agreed goals and objectives.
  • Show a positive approach in keeping their own and the team’s efforts focused on the goals that really matter.
  • Take responsibility for delivering expected outcomes on time and to standard, giving credit to teams and individuals as appropriate.
  • Plan ahead but reassess workloads and priorities if situations change or people are facing conflicting demands.
  • Regularly monitor own and team’s work against milestones or targets and act promptly to keep work on track and maintain performance.
  • Coach and support others to set and achieve challenging goals for themselves.

 

Operational Delivery in HMCTS

This role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in

  • Face-to-face roles in HMCTS for example a court usher
  • Contact Centre roles in HMCTS for example call centre advisers
  • Processing roles in HMCTS for example Staff at the County Courts Money-Claims Centre and Courts and Tribunal Administration

Being part of the operational delivery profession means belonging to a cross-government community of people. This will offer you access to information on professional standards, skills development and qualifications to help you continue to improve your development and performance and expand your career options.


Flexible working options

HMCTS offers a flexible working system in many of its offices.

Job sharing and reduced hours

All applications for job sharing or reduced hours will be treated fairly and on a case by case basis in accordance with the MoJ’s flexible working policy and equality policy.

Excess Fares and Relocation Allowances

This job is not eligible for relocation allowances but excess fares may be considered in accordance with MoJs excess fares allowance policy.

The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as salary sacrifice arrangements for childcare vouchers, and voluntary benefits such as retail vouchers and discounts on a range of goods and services.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Eligibility

Staff on fixed term appointments must have been recruited through fair and open competition.

To be confirmed

01/05/2019, 23:55 hours.

If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk Please quote the job reference - 25875.
Counter-Terrorism Check (CTC)

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Candidate Information

You may be required to provide statements describing your skills and experience relevant to each of the selection criteria. We recommend that you structure any examples as Situation, Task, Action and Result. For more information about the recruitment process and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

In the event of a large number of applications, we reserve the right to undertake the following processes:


  • An automated online test where a benchmark must be passed to progress;
  • A sift on the lead selection criteria. If this happens, the lead criteria will be the first one listed in the advert.

During the selection process, you may be asked to undertake an additional assessment (such as written test). If this is applicable you will be notified of this when you are invited to interview.



if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance
Seeing the Big Picture
Making Effective Decisions
Leading and Communicating
Collaborating and Partnering
Delivering Value for Money
Delivering at Pace

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.


Application form stage assessments

Interview stage assessments

There is 1 interview stage for this vacancy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

This job is broadly open to the following groups:

· UK nationals

· nationals of the Republic of Ireland

· nationals of Commonwealth countries who have the right to work in the UK

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

This Vacancy is closed to applications.