25111 - Requirements Analyst

Overview

HMCTS is responsible for the administration of courts and tribunals across England and Wales and for supporting an independent judiciary to administer and improve access to justice. The organisation has a strong emphasis on delivery and a strong customer-focus, with evidence-led performance management, key to its operations.

HMCTS is embarking on a period of significant change which will see the organisation transform over the next 5 years to deliver a world class justice system. The HMCTS Finance, Governance and Performance function will have a pivotal role in supporting senior stakeholders and their teams through this change, with the right strategy to build the necessary organisational capability and to realise the benefits needed see https://www.youtube.com/watch?v=llSHcJ6c3AY .

Analysis and Performance sits at the heart of HMCTS Finance, Governance and Performance (FGP) providing analytical support across a diverse and exciting agenda. We work in a dynamic and fast paced context. Our skills are in heavy demand and we are expanding to meet this demand.  

As a member of Analysis and Performance (AP) you will play a key role in transforming HMCTS into a data and evidence driven organisation by providing HMCTS and the Judiciary with timely, accurate and accessible performance reports and analysis that will underpin operational decisions and Reform activities.

Main purpose of the role:

This role is part of the Performance Reporting Team, whose remit is to develop and supply high quality performance reports for HMCTS leaders. The role sits within the Information Design team, who champion engagement with customers and lead and co-ordinate the reporting development work.

The purpose of the role is to lead and engage with customers to shape the development of new reporting, alongside our longer-term ambition of streamlining existing reporting within HMCTS.

There will be opportunities to work across AP’s multidisciplinary teams to gain wider experience, depending on the interests and skills of the post holder.

We welcome applications from candidates from the government analytical professions (GSS, GES, GSR, GORS, or GSE). Candidates who are not a member of one of those professions must be able to demonstrate substantive experience in quantitative data analysis in a data driven role.

Key Skills

• Confidence in engaging with a range of customers, from a variety of jurisdictions across HMCTS. Being able to engage in a range of settings; from 1:1 and workshops, including those who may be geographically dispersed.
• Ability to tease analytical requirements out through a variety of engagement styles, and being able to translate these requirements into credible Key Performance indicators, which will be included in performance reporting.
• Experience of using performance management across all levels of an organisation to drive decision making.
• Has working knowledge of data storage methodologies and analytical software such as Power BI, R (or other, open source software) and Excel.
• Experience of using project management methodologies to deliver projects or services. Confidence in taking a project from start to finish, capturing and actioning changes and detail throughout.
• Accepting the need for and keeping, accurate and timely documentation.

Competences

Collaborating and Partnering (Level 3)

• Establish relationships with a range of stakeholders to support delivery of business outcomes.

• Act as a team player, investing time to generate a common focus and genuine team spirit.
• Actively seek input from a diverse range of people.
• Readily share resources to support higher priority work, showing pragmatism and support for the shared goals of the organisation.

Managing a Quality Service (Level 3)

• Make effective use of project management skills and techniques to deliver outcomes, including identifying risks and mitigating actions.
• Work with team to set priorities, goals, objectives and timescales.
• Establish mechanisms to seek out and respond to feedback from customers about the wider service provided.

Changing and Improving (Level 3)

• Regularly review procedures or systems with teams to identify improvements and simplify processes and decision making.
• Actively encourage ideas from a wide range of sources and stakeholders and use these to inform own thinking.
• Prepare for and respond appropriately to the range of possible effects that change may have on own role/team.

Making Effective Decisions (Level 3)

• Identify a range of relevant and credible information sources and recognise the need to collect new data when necessary from internal and external sources.
• Explore different options outlining costs, benefits, risks and potential responses to each.
• Invite challenge and where appropriate involve others in decision making to help build engagement and present robust recommendations.

Analyst Competency (to be assessed at interview)

• The successful candidates will have the potential to work at Band C (HEO/HSO/HStO etc.) level across all the competencies relevant to the analytical profession (GORS, GSS, GSR, GSE and GES) to which they belong.
• If not a member of an analytical profession, candidates will be expected to demonstrate confidence in using and explaining data analysis and technical concepts to a variety of stakeholders.

Overview

HMCTS is responsible for the administration of courts and tribunals across England and Wales and for supporting an independent judiciary to administer and improve access to justice. The organisation has a strong emphasis on delivery and a strong customer-focus, with evidence-led performance management, key to its operations.

HMCTS is embarking on a period of significant change which will see the organisation transform over the next 5 years to deliver a world class justice system. The HMCTS Finance, Governance and Performance function will have a pivotal role in supporting senior stakeholders and their teams through this change, with the right strategy to build the necessary organisational capability and to realise the benefits needed see https://www.youtube.com/watch?v=llSHcJ6c3AY . 

Analysis and Performance sits at the heart of HMCTS Finance, Governance and Performance (FGP) providing analytical support across a diverse and exciting agenda. We work in a dynamic and fast paced context. Our skills are in heavy demand and we are expanding to meet this demand.  

As a member of Analysis and Performance (AP) you will play a key role in transforming HMCTS into a data and evidence driven organisation by providing HMCTS and the Judiciary with timely, accurate and accessible performance reports and analysis that will underpin operational decisions and Reform activities.

Main purpose of the role:

This role is part of the Performance Reporting Team, whose remit is to develop and supply high quality performance reports for HMCTS leaders. The role sits within the Information Design team, who champion engagement with customers and lead and co-ordinate the reporting development work.

The purpose of the role is to lead and engage with customers to shape the development of new reporting, alongside our longer-term ambition of streamlining existing reporting within HMCTS.

There will be opportunities to work across AP’s multidisciplinary teams to gain wider experience, depending on the interests and skills of the post holder.

We welcome applications from candidates from the government analytical professions (GSS, GES, GSR, GORS, or GSE). Candidates who are not a member of one of those professions must be able to demonstrate substantive experience in quantitative data analysis in a data driven role.

Key Skills

·         Confidence in engaging with a range of customers, from a variety of jurisdictions across HMCTS. Being able to engage in a range of settings; from 1:1 and workshops, including those who may be geographically dispersed.

·         Ability to tease analytical requirements out through a variety of engagement styles, and being able to translate these requirements into credible Key Performance indicators, which will be included in performance reporting.

·         Experience of using performance management across all levels of an organisation to drive decision making.

·         Has working knowledge of data storage methodologies and analytical software such as Power BI, R (or other, open source software) and Excel.

·         Experience of using project management methodologies to deliver projects or services. Confidence in taking a project from start to finish, capturing and actioning changes and detail throughout.

·         Accepting the need for and keeping, accurate and timely documentation.

Competences

Collaborating and Partnering (Level 3)

·         Establish relationships with a range of stakeholders to support delivery of business outcomes.

• Act as a team player, investing time to generate a common focus and genuine team spirit.
• Actively seek input from a diverse range of people.
• Readily share resources to support higher priority work, showing pragmatism and support for the shared goals of the organisation.

Managing a Quality Service (Level 3)

·         Make effective use of project management skills and techniques to deliver outcomes, including identifying risks and mitigating actions.

·         Work with team to set priorities, goals, objectives and timescales.

·         Establish mechanisms to seek out and respond to feedback from customers about the wider service provided.

Changing and Improving (Level 3)

• Regularly review procedures or systems with teams to identify improvements and simplify processes and decision making.
• Actively encourage ideas from a wide range of sources and stakeholders and use these to inform own thinking.
• Prepare for and respond appropriately to the range of possible effects that change may have on own role/team.

Making Effective Decisions (Level 3)

·         Identify a range of relevant and credible information sources and recognise the need to collect new data when necessary from internal and external sources.

·         Explore different options outlining costs, benefits, risks and potential responses to each.

·         Invite challenge and where appropriate involve others in decision making to help build engagement and present robust recommendations.

Analyst Competency (to be assessed at interview)

·         The successful candidates will have the potential to work at Band C (HEO/HSO/HStO etc.) level across all the competencies relevant to the analytical profession (GORS, GSS, GSR, GSE and GES) to which they belong.

·         If not a member of an analytical profession, candidates will be expected to demonstrate confidence in using and explaining data analysis and technical concepts to a variety of stakeholders.