25130 - Deputy Head of Power of Attorney Service
This position will have teams in both The Axis, Birmingham and Embankment House Nottingham
Weekly travel to both sites is an essential part of the role, plus occasional travel to London and other locations.
There will be the option to work from home on a regular basis
We need someone who can:
Be an effective contributor to Operations and OPG senior leadership team, delivering our digital agenda of products and services that are accessible, portable and flexible - for the benefit of customers and staff – and to achieve our 2025 strategy ambitions;
Lead a team of senior managers based at the OPG’s sites in the Midlands, delivering high volume registration of legal deeds and a customer call centre service.
Lead, develop and coach high performing and engaged managers and staff who are motivated and have the capabilities to provide excellent customer service. To grow a diverse and inclusive workforce and lead on key people management initiatives to support the recruitment, retention and development of managers at all levels and front-line staff;
Through collaborative working across OPG, MoJ and with suppliers, develop and deliver quality services that meet customer needs now; and that make best use of digital channels, products and services.
Job Description
Lead a team of managers to deliver effective people strategies and plans to develop an inclusive, skilled and engaged workforce
- Ensure managers are developed and empowered to deliver effective initiatives to recruit, retain and engage staff to deliver excellent customer service
- Ensure managers at all levels are capable of effective resource planning to meet short and long term customer and organisational needs. Plan and monitor an agreed budget, forecasting workload, ensuring that risks and opportunities are highlighted appropriately.
- Develop and maintain effective systems for the work area, seeking to improve the standard of services offered.
Deliver a quality service that evolves and meets the changing needs of customers
- Establish a culture that is responsive to customer needs and expectations and in line with emerging case law and practice.
- Promote collaborative working within OPG and with other stakeholders so that vulnerable clients are protected as far as possible.
- Professionalise the Operations directorate utilising ODP and other appropriate professional pathways
- Lead service transformation through Continuous improvement culture and effective use of digital services
Develop our staff and organisation
- Ensure that staff Operations has comprehensive L&D plans and delivery for all managers and staff
- Develop effective talent management and succession planning programmes across the Directorate
- Role model leadership skills and values; and demonstrate leadership in diversity and inclusion
Develop service delivery through partnerships and collaborative working
- Promote the full participation of customers, stakeholders, partners and staff in planning and service delivery, adopting a positive and proactive approach to consultation and to establish effective quality assurance systems.
Team working
- Support and contribute to the aims, objectives and performance of the unit, Operations Directorate and OPG.
Other duties
- Undertake any other duties commensurate with the skill set of this post as directed by your manager.
Skills & Qualifications
Essential Skills
- Ability to motivate, lead and manage large and diverse teams across different business areas
- Ability to deliver, through others, on the research, development and implementation of digital services and products
- Effective delivery of people strategies including L&D, diversity and inclusion and effective staff engagement
- Strong oral and written communication skills
- Ability to coach and develop others
Application process
Candidates will be expected to provide a CV (2 pages of A4 maximum) outlining key experience and achievements; plus, a supporting statement of no more than 1000 words capturing evidence of the following Civil Service Behaviours:
Leadership
Managing a Quality Service
Developing self and others
Communicating and Influencing
Strengths based analysis
At interview we will explore your experience, key achievements and the breadth and depth of the strengths you would bring to this role.
Working Arrangements & Further Information
Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
Flexible working hours
The Ministry of Justice offers a flexible working system in many offices.
Benefits
The MoJ offers a range of benefits:
Annual Leave
Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Support
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as salary sacrifice arrangements for childcare vouchers, and voluntary benefits such as retail vouchers and discounts on a range of goods and services.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Networks
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity.
There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.
Eligibility
Staff on fixed term appointments must have been recruited through fair and open competition.
02/04/2019, 23:55 hours.
To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.
For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).
If you do not meet the above requirements, you may still be considered if, for example:
- You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
- You were studying abroad
- You were living overseas with parents
In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.
Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.
We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.
Application form stage assessments
Interview stage assessments
A Great Place to Work for Veterans
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
This job is broadly open to the following groups:
· UK nationals
· nationals of the Republic of Ireland
· nationals of Commonwealth countries who have the right to work in the UK
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules
This Vacancy is closed to applications.