24215 - Investigations Triage and Support Team leader
Purpose of Job
The job holder will manage a team of safeguarding triage staff and/or investigations administrative support staff.
OPG’s key priorities is to protect adults who are vulnerable because they do not have capacity to make their own decisions.
The main functions of the Investigation triage and support team are:
To ensure concerns raised both within OPG and externally, about the way in which deputies and attorneys are exercising their powers are correctly identified, categorised and prioritised and resolved promptly and effectively in conjunction with colleagues, partners and other agencies as appropriate.
To provide administrative support for the OPG investigations team including inputting data from bank statements, managing Outlook inboxes and completing land registry searches
Team leaders will manage a small team of band E staff and will be responsible for ensuring that productivity and quality targets are met.
Additionally, the job holder will be expected to build capability within their team and ensure all staff have realistic and stretching objectives
Duties and Responsibilities
Details
1.Primary Duties
Manage daily workload in accordance with published Impact Indicators. Prioritising work appropriately, seeking guidance and support from team leader as necessary
Continually update administrative records to provide an accurate and complete picture of enquiries made, decisions reached and reasons for those decisions
Identify, categorise, record and correctly prioritise tasks that require urgent and non-urgent activity
Maintain and update internal IT systems, records and spreadsheets and adhere to internal DPA policy
Write written responses to concerns raised regarding OPG decisions
Prepare and facilitate for internal and external meetings, presentations and events regarding the work of OPG.
Build up a constructive working relationship with our external stakeholders
Be familiar with and continually develop and maintain own knowledge of the appropriate policies and procedures (and take on board any changes made) and follow them at all times
Provide overviews and job shadowing and awareness presentations for staff across the business to raise the profile and awareness of team.
2.Job specific roles - safeguarding
Carry out risk assessment, signposting and acceptance of cases for investigations in accordance to the Mental Capacity Act 2005 within published targets
Raise concerns with local authorities providing accurate information to enable them to take necessary action
Act as final decisions maker on cases undertaken by triage support staff
Feed into safeguarding continuous improvement and project work
3.Managerial responsibilities
Ensure team achieves the business objectives, targets, and performance standards
Ensure processes, policies and procedures are followed and action is taken to address performance and conduct issues
Monitor and analyse performance and make recommendations for improvement providing frequent feedback
Ensure effective use of resources
Ensure data and information is accurate and up to date
Ensure team attendance and sickness targets are met
Ensure team has skills and competencies to meet work objectives
Coordinate and organise training and development for staff
4.Record-Keeping, data security and Statistical Analysis
Maintain accurate statistics in respect of risk assessment and signposting concerns.
Take personal responsibility for compliance with the OPG recordkeeping policy.
5.Develop and maintain a culture of excellent service delivery and continuous improvement.
Continually develop and maintain knowledge of safeguarding matters.
Proactively look for ways to improve service delivery, and work with the OPG Change Management team to suggest and introduce improvements.
Participate in and promote a culture of safeguarding awareness and support and contribute to the aims, objectives and performance of OPG
Take responsibility for own learning and development.
Participate in evaluating and improving own performance.
Regularly review own performance record to assess strengths and areas for development and work with manager to identify learning opportunities
6.Quality
Ensure that all correspondance is acurate and provides the correct information.
7.Support for Manager and for other OPG Teams
Carry out ad-hoc tasks as delegated by the manager and support other areas of the OPG as required.
Contribute to regular case review meetings, TiBs and team discussions to share expertise and experience and to promote a system of peer review and discussion.
8.Diversity and equality of opportunity
Positively embrace and demonstrate diversity and equality of opportunity in all areas of work.
9.Health and Safety
Take responsibility for own health and safety for the safety of others and abide by OPG Health and Safety procedures.
Other duties
Undertake any other duties associated with the skill set of this post.
Any other duty associated with the band D role
Skills
Essential Skills
Proficiency in Microsoft Word
Basic knowledge and confidence of Microsoft Excel
Ability to use different types and levels of information to form decisions
Attention to detail
Ability to deal with people at all levels over the telephone and via email, with the necessary training and support.
Good written & oral communication skills.
Flexible approach to deal with the changing nature of the work
Knowledge of the Mental Capacity Act and Code of Practice
Key Contacts
Reason for Contact
Band C Manager
Guidance and Support
Assurance management Team
Technical Support
Legal Adviser / H&W Adviser
Guidance on legal issues / H&W issues
Safeguarding Stakeholders (internal and external)
Giving/receiving advice and guidance
General Public/External parties (complainants)
Assessing new referrals
You will be required to provide evidence of the following Competencies:
*Please note if a high number of applications are received then the sift will be on the lead competency “making effective decisions”.
Making Effective Decisions
Effectiveness in this area is about being objective; using sound judgement, evidence and knowledge to provide accurate, expert and professional advice. For all staff, it means showing clarity of thought, setting priorities, analysing and using evidence to evaluate options before arriving at well reasoned justifiable decisions.
Demonstrate accountability and make unbiased decisions
Examine complex information and obtain further information to make accurate decisions
Speak with the relevant people in order to obtain the most accurate information and get advice when unsure of how to proceed
Explain clearly, verbally and in writing, how a decision has been reached
Leading and Communicating
At all levels, effectiveness in this area is about leading from the front and communicating with clarity, conviction and enthusiasm. It’s about supporting principles of fairness of opportunity for all and a dedication to a diverse range of citizens.
Display enthusiasm around goals and activities – adopting a positive approach when interacting with others
Express ideas effectively, both orally and in writing, and with sensitivity and respect for others
Confidently handle challenging conversations or interviews
Delivering at Pace
Effectiveness in this area means focusing on delivering timely performance with energy and taking responsibility and accountability for quality outcomes. For all staff, it’s about working to agreed goals and activities and dealing with challenges in a responsive and constructive way.
Create regular reviews of what and who is required to make a project/activity successful and make ongoing improvements
Take ownership of problems in their own area of responsibility
Remain positive and focused on achieving outcomes despite setbacks
Candidates successful at sift stage will be assessed by interview and skills based assessment.
Candidates that are currently non- existing civil servants will normally be expected to start on the minimum pay range.
Candidates successful at sift stage will be assessed by interview and skills based assessment
Working Arrangements & Further Information
Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
Flexible working hours
The Ministry of Justice offers a flexible working system in many offices.
Benefits
The MoJ offers a range of benefits:
Annual Leave
Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Support
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as salary sacrifice arrangements for childcare vouchers, and voluntary benefits such as retail vouchers and discounts on a range of goods and services.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Networks
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity.
There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.
Eligibility
Staff on fixed term appointments must have been recruited through fair and open competition.
28/02/2019, 23:55 hours.
Closing Date: 28th February 2019 at 23:55 hours
If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk Please quote the job reference.
To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.
For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).
If you do not meet the above requirements, you may still be considered if, for example:
- You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
- You were studying abroad
- You were living overseas with parents
In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.
Candidate Information
You may be required to provide statements describing your skills and experience relevant to each of the selection criteria. We recommend that you structure any examples as Situation, Task, Action and Result. For more information about the recruitment process and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
In the event of a large number of applications, we reserve the right to undertake the following processes:
- An automated online test where a benchmark must be passed to progress;
- A sift on the lead selection criteria. If this happens, the lead criteria will be the first one listed in the advert.
During the selection process, you may be asked to undertake an additional assessment (such as written test). If this is applicable you will be notified of this when you are invited to interview.
We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.
Application form stage assessments
Interview stage assessments
A Great Place to Work for Veterans
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
This job is broadly open to the following groups:
· UK nationals
· nationals of the Republic of Ireland
· nationals of Commonwealth countries who have the right to work in the UK
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules
This Vacancy is closed to applications.