24303 - Executive Case Manager
Overview
The Office of the Public Guardian (OPG) supports the work of the Public Guardian for England and Wales. The Public Guardian’s responsibilities include registering lasting powers of attorney, supervising the work of attorneys and deputies and protecting people who lack capacity to make decisions for themselves.
We are seeking to recruit Executive Case Managers to fill existing vacancies and those vacancies are anticipated to arise over the next 12 months.
Full comprehensive training, consolidation and support will be given for the roles including an overview of the Mental Capacity Act (MCA)
Job Description, Duties and Responsibilities –
Responsibilities may include any of the following, according to the precise role:
- Manage a caseload, making the best use of available time and resources to ensure you meet customer needs.
- Respond to customer enquiries and update our IT system to record the decisions you make.
- Gather and analyse data and information to make informed decisions.
- Attend and contribute to team meetings.
- Make and answer high volumes of telephone calls with external customers.
- Respond to correspondence received by post and or email.
- Maintain quality of work to appropriate standard.
- Assist in the delivery of performance against business targets.
- Work within the team to support and contribute to the aims, objectives and performance of all OPG teams.
- Manage the safe and secure receipt of customer information in line with OPG policy, escalating when appropriate.
- Work in a flexible way and undertake any other duties requested by line management.
- Act in line with OPG policies and lead others to do the same.
- Learn and apply Continuous Improvement (CI) techniques.
- Develop collaborative working relationships with your colleagues, both in you team and in the wider office
- Evaluate your own performance. Review your performance record with your manager to assess your strengths and areas for development. Seek opportunities for developmental feedback and act upon it.
- Communicate with your colleagues to ensure that work is managed well and to foster good working relationships. Support team members and empower them to deal with casework issues
- Look for ways to improve service delivery, and work with colleagues and your manager to suggest and put in place improvements.
- Manage complex issues and cases, communicating with other teams when necessary.
Executive Case Managers are expected to display a commitment to Continuous Improvement, leading change, and improving performance. All those appointed to new roles in OPG must be wholeheartedly committed to these principles and evidence this in their application.
Strong leadership is a critical element of this role, as is the ability to prioritise and manage a workload, analyse complex information, present recommendations and make effective decisions.
As an Executive Case Manager within OPG the jobholder must provide clear direction and focus, visibly championing the changes which deliver greater efficiencies.
The Senior Leadership Team expects all leaders within OPG to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results.
Line Management of Case Managers may be available as a development opportunity at a future date within this role.
Person Specification
You are:
- Analytical - you can analyse information to inform evidence-based decisions
- Decisive – you can use your judgement and take a considered approach when required to make decisions
- Confident – you can communicate confidently and give direction, being able to take charge of decisions and situations.
- Relationship Builder – you establish and sustain relationships based on mutual trust and respect
- A Team Player – you work well as a member of a team and support others in working together effectively
Skills and Experience
Essential
- Strong written and oral communication skills
- Ability to handle complex telephone calls, both incoming and outgoing, in a fast-paced environment.
- Ability to analyse and interpret data and use it to make appropriate decisions.
- IT skills including proficiency in MS Word, Excel and Outlook.
Highly Desirable
- Ability to work with minimal supervision and committed to give a high quality performance in all aspects of the job.
- Awareness of the MCA
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Managing a Quality Service
- Delivering at Pace
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience. You are required to provide a Personal Statement as part of your application.
Sift will be based on the information provided from your Personal Statement. This should be no more than 750 words, outlining your suitability for the post and what you feel you would gain in your personal development from the role.
The key point to emphasise in your statement is what you feel you would bring to the role that offers unique value. We actively encourage you to sell yourself as an individual and the personal strengths and experience that you could bring to the OPG.
The interview will consist of a series of questions against both the Civil Service Success Profiles Behaviours framework and Strengths dictionary in a blended assessment.
Feedback will only be provided if you attend an interview or assessment.
Please note: Applicants should provide evidence of the three behaviours identified in the job description within their 750 word personal statement.
Working Arrangements & Further Information
Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
Flexible working hours
The Ministry of Justice offers a flexible working system in many offices.
Benefits
The MoJ offers a range of benefits:
Annual Leave
Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Support
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as salary sacrifice arrangements for childcare vouchers, and voluntary benefits such as retail vouchers and discounts on a range of goods and services.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Networks
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity.
There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.
Eligibility
Staff on fixed term appointments must have been recruited through fair and open competition.
28/02/2019, 23:55 hours.
Closing Date: 28th February 2019 at 23:55 hours
If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk Please quote the job reference.
To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.
For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).
If you do not meet the above requirements, you may still be considered if, for example:
- You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
- You were studying abroad
- You were living overseas with parents
In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.
Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.
We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.
Application form stage assessments
Interview stage assessments
A Great Place to Work for Veterans
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
This job is broadly open to the following groups:
· UK nationals
· nationals of the Republic of Ireland
· nationals of Commonwealth countries who have the right to work in the UK
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules
This Vacancy is closed to applications.