24538 - Operational Manager to Prison Group Director - Greater Manchester, Merseyside & Cheshire Group

£40,690 - £48,831
12 Months
North West
HMYOI Thorn Cross, WA4 4RL
Band 8
Full Time
Operational Delivery

Please note this role is open to non op and operational members of staff.

Operational staff that are successful will receive RHA.

Overview of the job

This is a manager role in the prisons group team.


This role reports to the Prison Group Director. The role is to support the PGD to ensure the safe and effective delivery of custodial services within the prisons group, provide assurance to the PGD of effective delivery and act as the link between the Group and HQ. They will be accountable for delivering effective assurance and change portfolio management within the prisons group.

The jobholder may be either non-operational or an operational member of staff.
They are based in Prisons Group Office with line management responsibilities.

Responsibilities, Activities & Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

  • Act as professional advisor to PGD on operational issues
  • Act as professional advisor to Governors, providing policy advice and interpretation
  • Monitor establishment stability and risks, reporting any issues to PGD and PSP HQ as required
  • Manage relevant prison casework that requires an operational perspective
  • Ensure regional contingency plans are in place, up to date and tested
  • Manage implementation of National custodial initiatives within Region
  • Support PGD and establishments during incidents
  • Support strategic and practical management of prisoner population
  • Contribute to the group assurance strategy to provide ongoing assurance to the PGD that its risk management and control strategy is working
  • Makes decisions which are likely to have major effects on elements of the custodial and offender management service within the group
  • Work with establishments to agree service improvement plans and implementation of best practice to resolve performance/non-compliance issues and monitor progress in specific areas covered
  • Provide recommendations to PGD to assist in approving and authorising operational matters
  • Act as point of contact for centralised services
  • Prepare PGD bi-lats and visit reports, ensuring any actions are carried out
  • Develop partnerships with other Criminal Justice agencies including probation trusts, police services, HM Courts Services, YOS, and MAPPA SMBs
  • Provide operational support and perspective to DDC on capacity planning and expansion / reduction plans in Region
    Develop strategy / business plan for PGDs office and Region
    Undertake ad-hoc projects and investigations on behalf of PGD
    The jobholder will line manage staff within the PGD Office, including the Office Manager and Personal Secretary.
  • They may also manage other sections on behalf of the PGD, which will vary depending on Region.

If 'operational' the following additional duties to be undertaken:

  • Make decisions on operational issues on behalf of the PGD
  • Support PGD and establishments during incidents, including being available on call to support, advise, monitor and report incidents to relevant people
  • Support strategic and practical management of prisoner population, including out of hours liaison with court transport services and prisons
  • Undertake Duty Governor Duties in group establishments as rostered

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.


For the purpose of selection the following competencies will be measured:

  • Changing & Improving
  • Making Effective Decisions
  • Delivering at Pace
  • Leading and Communicating
  • Collaborating and Partnering
  • Showing Drive and Resilience

Essential Skills, Qualifications, Accreditation & Registration

Experience of working at a managerial level in the operating environment.

Experience of stakeholder engagement at various levels. You will need to be persuasive and influence others views positively, to deal confidently and tactfully with other colleagues.

Judgement and decision making t including readiness to take a high level of responsibility and the ability to exercise sound and sometimes rapid judgement based on the evidence presented in a range of situations.

The ability to analyse stakeholder positions and formulate proposals and options for consideration, taking into account wider issues.

Experience of operational environment including command suite and/or structure exposure

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh - TBC may only be required if undertaking Duty Governor duties

Hours of Work (Unsocial Hours) Allowances

37 hours

Require Hours Allowance - This role requires regularly working unpredictable and unsocial hours and be on call to respond to incidents at any time. A 17% payment will be paid in addition to your basic pay to recognise this. Unsocial hours are those hours outside 0700 - 1900hrs Monday to Friday and include evening, nights, weekends and Bank / Public holidays.

The jobholder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.
If the successful person is Operational - Require Hours Allowance - This role requires regularly working unpredictable and unsocial hours and be on call to respond to incidents at any time. A 17% payment will be paid in addition to your basic pay to recognise this. Unsocial hours are those hours outside 0700 - 1900hrs Monday to Friday and include evening, nights, weekends and Bank / Public holidays.

Please note this role will be based in the PGD office, HMP thorn cross. The successful candidate will be working for the GMMC group.

Working Arrangements & Further Information

Some of MoJ’s, including HMPPS, terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Standard working hours for this post are 37 hours per week excluding breaks which are unpaid.

If you are a current NPS employee, this vacancy may be available on a Loan basis for up to 2 years. Applications are invited from suitable qualified staff.

The Loan/Secondment is subject to the approval of the selected candidate's Business Unit, which should be obtained before confirmation of appointment.


Annual Leave

-The holiday year runs from 1 March. If you work a non standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro-rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days, this will continue to be the case.

Bank, Public and Privilege Holidays

-You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays. These hours are added to your annual leave allowance. There is a requirement to work some public and bank holidays subject to your shift pattern and the operational needs of the establishment


-The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best.

Work Life Balance

-HM Prison & Probation Service (HMPPS) is keen to encourage alternative working arrangements. Work life balance provides greater opportunities for staff to work more flexibly wherever managers and establishments can accommodate requests to do so. HMPPS offers flexible working subject to completion of a satisfactory probationary period and NVQ

Season Ticket Advance

-After two months’ service, you’ll be eligible to apply for a season ticket advance to purchase a quarterly or longer-period season ticket for travel between home and your place of work

Childcare Vouchers

-HMPPS offers a childcare vouchers scheme. The scheme enables staff to take part of their salary in the form of Childcare Vouchers. This is known as a Salary Sacrifice. The vouchers can then be used to help meet the costs of any form of registered or approved childcare for children aged 0-16. The vouchers are exempt from tax and National Insurance contributions


-HMPPS is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes

-There are opportunities to access promotion programmes and HMPPS provide a variety of training appropriate to individual posts

-All staff receive security and diversity training and an individual induction programme into their new roles


-All candidates are subject to security and identity checks prior to taking up post

-All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS

-All staff are required to declare whether they are a member of a group or organisation which HMPPS considers to be racist

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

To be confirmed

05/03/2019, 23:55 hours.

Closing Date: 5th March 2019 at 23:55 hours

If you require any assistance please call 0845 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk. Please quote the job reference 24538.

Candidate Information

You may be required to provide statements describing your skills and experience relevant to each of the selection criteria. We recommend that you structure any examples as Situation, Task, Action and Result. For more information about the recruitment process and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

In the event of a large number of applications, we reserve the right to undertake the following processes:

  • An automated online test where a benchmark must be passed to progress;
  • A sift on the lead selection criteria. If this happens, the lead criteria will be the first one listed in the advert.

During the selection process, you may be asked to undertake an additional assessment (such as written test). If this is applicable you will be notified of this when you are invited to interview.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk) in the first instance
Changing and Improving
Making Effective Decisions
Leading and Communicating
Collaborating and Partnering
Delivering at Pace

This Vacancy is closed to applications.