25618 - Team Leader

This post will be based at the Enforcement office in Birmingham Magistrates Court 2nd floor. The role will require travel between a number of offices within the Midlands on a regular basis. To this end the possession of a valid driving licence would be advantageous. The role also requires working a shift pattern  with 2 early starts 6-7am and two late finishes up to 8pm per week, with  occasional later and earlier starts as required when  working with external agencies. These extra duties come with a 12.5% allowance to the basic rate of pay.

This is a general job description covering the likely scope of work of the post holder.

Pay Span or equivalent: Band D

Background

The National Compliance and Enforcement Service (NCES) forms part of HMCTS where this role is based. NCES responsibilities include the collection of criminal fines. The NCES delivery model is currently being reviewed. HMCTS is currently exploring inviting private organisations to bid for warrant execution activity.  It is possible that any subsequent transfer of warrant execution activity would meet the conditions set out in the Transfer of Undertakings (Protection of Employment) regulations (TUPE), allowing the successful candidate to transfer with the work to a new employer

There will be high expectations of all staff regardless of the job they do and the need for more robust performance management. The organisation will be adopting new ways of working to ensure that it focuses on just that which is essential in the Agency.

Band D staff will need to display a commitment to four key principles: Continuous change, LEAN principles, managing uncertainty and improving performance. All those appointed to new roles in HMCTS must be wholeheartedly committed to these principles and evidence this in their application.

Overview

As a new organisation HMCTS is embarking on a period of significant change. Strong leadership is a critical element in this being successful. Jobholders who have responsibility for managing staff will be required to provide clear direction and focus, visibly championing the changes which deliver greater efficiencies. The HMCTS Delivery Directors expects managers in the organisation to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results.

The key purpose of the role is to

• Manage and plan the workload of a field based team which executes warrants in accordance with HMCTS instructions.
• To manage the deployment of Civilian Enforcement Officers (CEOs) and manage individual performance to achieve the most effective/efficient use of resources and effective disposal of business.
• Ensure Governance and Assurance around the safe and secure receipt, accounting and transfer of both money and personal data.
• Lead and manage a team of staff, ensuring that its members are organised, and fully skilled to meet their work objectives, using Lean TIBs, SOPs and other continuous improvement tools.
• To assist in the delivery of performance against targets.

Key responsibilities

Operations

• Monitor incoming workload to ensure work is correctly / evenly distributed to meet the demands of the work.
• Undertake CEO duties as required, carrying them out in compliance with H & S policies, guidance and instructions, including the wearing of PPE and undertaking risk assessments, to safeguard own and colleague’s safety.
• Manage resources (including staff and facilities) to ensure excellent customer service to all stakeholders, judiciary and management.
• Monitor key performance areas, analysing performance trends and gain assurance of individual CEO effectiveness.
• Conduct ongoing reviews of procedures and work practices and manage the implementation of new initiatives and legislation.
• To provide advice & guidance to CEO’s on procedural problems.
• Contribute to the delivery of operational, performance and service standard targets.
• Contribute to the business plan, with particular focus on the team's area of work.
• Monitor and proactively report using current HMCTS/MOJ procedures and contribute to their ongoing development.
• Ensure the risk management system and standards are applied by all staff in line with HMCTS/MOJ policy.
• Ensure Governance and Assurance around the safe and secure receipt, accounting and transfer of both money and personal data.
• Deal with customers and complaints and address route causes of complaints.
• Apply LEAN principles, tools and techniques to working practices to improve efficiency of operations.
• Ensure all elements of the Attendance Management Policy are followed to ensure attendance and any attendance issues are dealt with in an expedient and effective manner to keep absence levels to a minimum and within national targets.
• To provide assurance that all CEO’s have completed mandatory health and safety training and use all mandatory PPE equipment.
• To complete SOC checks relevant to the CEO area of work in a timely manner.

Team leadership

• Lead a team of staff working either onsite or remotely, ensuring that its members are organised, and fully skilled to meet their work objectives. Effectively managing both team and individual performance, addressing any issues as they arise, in line with HR policy.

Processing and managing casework

• Work with staff to ensure that allocation of workload is appropriately managed, providing advice where process deviations have occurred.
• Ensuring that service logs for Secure Cell Vehicles are kept up to date and that any expenditure for these vehicles is monitored and reported to the CEO Delivery Manager in a timely manner
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Calculations and analysis

• Identify and implement solutions to local problems, referring more complex problems to a CEO Delivery Manager.
• Conduct risk assessments in respect of CEO team members.

Communicating with the public, juries, the judiciary, other court and tribunal users and representatives of other agencies and organisations

• Maintain effective working relationships with the judiciary, supporting agencies, voluntary and user groups. Working with agencies to improve the level of service offered to users.
• Provide feedback to staff, judiciary and other stakeholders on performance against targets.
• Think beyond own area of responsibility, considering wider policy and organisational implications of issues.
• Attend and contribute at meetings of relevant User Groups.

Representation

• Represent the function you have been assigned to at an operational level

Specialisms

• Have a working knowledge of functions undertaken within the National Enforcement and Compliance Service, to support the development and review of policies and procedures.
• Provide specific functions as directed by line management in line with the SOP for providing that service.

Accountability

• Reporting to a CEO Delivery Manager.

Other duties

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Location of Post

• The post holder will ordinarily be assigned to a single location within the cluster but may be expected to work flexibly across a number of HMCTS venues to meet operational needs.

Key Civil Service Competencies

You will be required to provide evidence of the following key competencies at Level 2.

Changing and Improving

• Understand and apply technology to achieve efficient and effective business and personal results.
• Consider and suggest ideas for improvements, sharing this feedback with others in a constructive manner.
• Conduct regular reviews of what and who is required to make a project/activity successful and make on-going improvements.
• Put aside preconceptions and consider new ideas on their own merits.
• Help colleagues, customers and corporate partners to understand changes and why they have been introduced.
• Identify, resolve or escalate the positive and negative effects that change may have on own role/team.

Making Effective Decisions

• Demonstrate accountability and make unbiased decisions.
• Examine complex information and obtain further information to make accurate decisions.
• Speak with the relevant people in order to obtain the most accurate information and get advice when unsure of how to proceed.
• Explain clearly, verbally and in writing, how a decision has been reached.
• Provide advice and feedback to support others to make accurate decisions.
• Monitor the storage of critical data and customer information to support decision making and conduct regular reviews to ensure it is stored accurately, confidentially and responsibly.

Leading and communicating

• Display enthusiasm around goals and activities – adopting a positive approach when interacting with others.
• Listen to, understand, respect and accept the value of different views, ideas and ways of working.
• Express ideas effectively, both orally and in writing, and with sensitivity and respect for others.
• Confidently handle challenging conversations or interviews.
• Confront and deal promptly with inappropriate language or behaviours, including bullying, harassment or discrimination.

Building Capability for All

• Take ownership of team and individual development by identifying capability needs and consistently achieving development objectives.
• Take responsibility for the quality of own work and seeking opportunities for improvement through continuous learning.
• Proactively support the development plans of others.
• Take account of the diverse contributions of team members and delegate work to improve capabilities of all.
• Encourage and be open to developmental feedback from others.

Managing a Quality Service

• Explain clearly to customers what can be done.
• Work with the team to set priorities, create clear plans and manage all work to meet the needs of customers and the business.
• Ensure that levels of service are maintained – flag up risks or concerns in order to meet customer requirements.
• Keep internal teams, customers and delivery partners fully informed of plans and possibilities.
• Promote adherence to relevant policies, procedures, regulations and legislation, including equality and diversity and health and safety.
• Identify common problems or weaknesses in policy or procedures that affect service and escalate these.

Delivering at Pace

• Create regular reviews of what and who is required to make a project/activity successful and make.
• Be interested and positive about what they and the team are trying to achieve.
• Take ownership of problems in their own area of responsibility.
• Remain positive and focused on achieving outcomes despite setbacks.
• Check own and team performance against outcomes, make improvement suggestions or take corrective action when problems are identified.
• Set and achieve challenging goals and monitor quality.

Flexible working options

HMCTS offers a flexible working system in many of its offices.

Job sharing and reduced hours

All applications for job sharing or reduced hours will be treated fairly and on a case by case basis in accordance with the MoJ’s flexible working policy and equality policy.

Excess Fares and Relocation Allowances

This job is not eligible for relocation allowances but excess fares may be considered in accordance with MoJs excess fares allowance policy.