26572 - Supervision Team Leader

 Supervision Team Leader

Demonstrate strong leadership and champion the values of the Office of the Public Guardian by leading, supporting and managing a team of staff responsible for:

·         Supervising and supporting Deputies appointed by the Court of Protection, in accordance with the Mental Capacity Act (MCA), associated regulations, Code of Practice and internal guidance

·         Handling customer enquiries relating from deputies to the role and functions of the Public Guardian

Work confidently in a culture of openness and honesty, ensuring resources are managed flexibly, performance delivers Corporate and OPG objectives in line with agreed targets and indicators and identifying and managing risks. Utilise IT, digital and telephony systems to support and improve performance, identifying and responding to trends. Provide advice and support to team members to deliver a positive customer experience and ensures the best interests of OPG clients. Support and influence the strategic direction of the OPG and be skilled in developing effective relationships. Confidently lead others through uncertainty and change, getting the best from people by creating momentum and inspiring people to drive forward change and service improvements.

1.1.        Lead, manage and support a team of case managers

• Lead, manage and support a team delivering a responsive and professional service that supports the role and functions of the Public Guardian, providing proactive support and supervision of Court-appointed deputies and handling of customer enquiries.
• Where applicable, demonstrate good knowledge of the standards and practices required of professionally regulated or local authority deputies and the expectations of lay deputies. Ensure you understand the Safeguarding Adults at Risk Policy and procedures.
• Ensure the team understand performance indicators, agreed timescales and performance expectations. Encourage discussions and work with staff members to resolve concerns over meeting these.
• Regularly review the standard and quality of outputs, using management information, quality checking, customer feedback and complaints. Use data gathered to drive performance, resolution and improvement.
• Regularly review business systems to ensure systems and processes are working effectively, and still fit for purpose.
• Support and adhere to Smarter Working and recognise the requirement to remote manage team members that wish to work from home on a rota basis.
• Keep the team fully informed, using appropriate communication methods, ensuring staff have the opportunity to participate in and contribute to briefings and meetings.
• Ensure business delivery is aligned to the OPG business plan, Performance Indicators, MOJ corporate agenda, etc. Devise and implement a strategy to ensure performance indicators and objectives are achieved by the team.
• Seek opportunities to regularly engage with staff and team, review identified actions required and progress made against team engagement plans.

1.2       Resource and Performance Management

• Ensure job descriptions, objectives and standards reflect changes in business and corporate plans and priorities.
• Take a strategic overview of resource modelling and workforce planning, using management information to forecast work volumes, ensuring there is adequate capacity to deliver and meet business needs.
• Hold regular one to one meetings in accordance with the MoJ performance management system, identifying talent and encouraging staff development whilst adhering to the agreed timetable and consistency of performance with the rest of OPG through the Talent Management Grid.
• Address performance, attendance and conduct issues promptly and correctly in accordance with MoJ procedures, consulting HR for advice and guidance where appropriate, and keeping clear records.
• Take a strategic overview of the Learning and Development (L & D) needs of the team. Work with the L&D team to prepare, implement and review the plan to address changing needs.
• Ensure due regard is given to the OPG people plan in the leadership/management/development of staff.
• Maintain an awareness of changes to the Mental Capacity Act, the OPG’s external activity with stakeholders and other internal and external activities likely to affect the inbound volumes across the teams, ensuring the team are appropriately briefed.

• Act in accordance with financial delegation principles and systems.
• Ensure the team is aware of central MoJ issues and initiatives, encouraging and facilitating participation and contribution by team members.

1.3      Work with business colleagues across OPG to improve performance

• Work proactively with colleagues across all OPG sites to analyse performance and ensure a professional and responsive approach to the supervision of deputies.

• Work closely with colleagues to resolve problems quickly and improve performance, using management information and feedback from Deputies and third parties.

• Contribute and participate at local management meetings and business level (across site) forums. Proactively lead and participate in relevant working groups and committees.

1.4       Promote a culture of excellent service delivery and continuous improvement

• Continually develop and maintain knowledge of Public Guardian functions and responsibilities and encourage your band C colleagues and team members to do the same.

• Embed Continuous Improvement (CI) behaviours through the application of CI tools and techniques, promoting and demonstrating a leadership culture within OPG.

• Liaise and collaborate with colleagues to ensure that work is effectively managed and to foster effective working relationships. Support and offer constructive feedback to less experienced team members by coaching and providing guidance and advice when appropriate.

1.5       Interaction with peers/colleagues/ stakeholders/managers at business and MOJ corporate level

• Encourage team working and contribution to the aims and objectives of your team and the OPG.

• Support and contribute to the aims, objectives and performance of Supervision and Investigation Services and the OPG.

• Work to develop effective and collaborative working relationships with your band C colleagues, wider Practice & Compliance teams, wider OPG teams and stakeholders.

• Represent the OPG with MOJ corporate initiatives.

1.6       Key Contacts

• Senior Operational Delivery Manager
• Deputy Head, Supervision and Investigation Services

Reason for contact - Maintain close contact to keep informed of performance delivery to better inform our customers and stakeholders

• All OPG Departments

Reason for contact - Understand the work of other departments and ensure customer needs and expectations are met. Maintain knowledge of work progressing and digital developments.

1. Equality and Diversity

• Positively promote and implement diversity and quality of opportunity in all areas of work.

1. Health and Safety

• Take reasonable care for own Health and Safety and for the safety of others and abide by OPG Health and Safety Procedure.

1. Other Duties

• Undertake ad hoc projects as agreed with the Senior Operational Delivery Manager - Supervision and Investigations Services to support the development of business initiatives.

• Undertake any other duties commensurate with the skill set of this post.

1. Protocol

• The post holder will be expected to work within a team of Band C’s at Nottingham and Axis, and can expect (after consultation) to be rotated into posts within the Nottingham team, as necessary, to support business needs and their own personal development.

1. SKILLS AND QUALIFICATIONS

Essential Skills

• Knowledge of the MCA and Code of Practice (following induction).
• Proficient in the use of standard Microsoft office products.
• Strong written and oral communication.
• Ability to comprehend statistical data and make informed decisions using it.
• Ability to lead and motivate a team
• Ability to work with other team leaders and colleagues across Supervision and beyond
• Ability to work with minimal supervision and committed to give a high quality performance in all aspects of the job.

7. Application Process

This vacancy is being advertised using Success Profiles (https://www.gov.uk/government/publications/success-profiles) and will assess your Behaviours, Strengths and Experience.

Candidates will be expected to provide a combined CV and a Personal Statement of no more than 1000 words in support of your application.

This should focus clearly on outlining your suitability for the post and what you feel you would gain in your personal development from the role.

The key point to emphasise in your application is what you feel you would bring to the role that offers unique value. We actively encourage you to sell yourself as an individual and the personal strengths and experience that you could bring to the OPG.

If successful at sift, you will be invited to an interview which will follow the Civil service Success Profile process, this will consist of a blended assessment, and candidates should expect both strength based questions, and questions relating to the Civil Service behaviours.

Additionally, at interview, you will be asked to formally deliver a presentation on the subject “The Introduction of Success Profiles and its impact on the team and individuals”, you should aim to speak for about 5 minutes, and will then be asked questions by the panel, as if they were your team members. We do not require a slideshow, it’s purely a verbal delivery.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Making Effective Decisions
• Communicating and Influencing
• Delivering at Pace

Feedback will only be provided if you have attended an interview or assessment.