25037 - Lead Content Designer, P&PS

£49,802 - £72,169
North East, North West
NOMS DIGITAL STUDIO SHEFFIELD, Greenfield House, 32 Scotland Street, Sheffield, S3 7DQ, S3 7DQ
Grade 7, Grade 6
Fixed Term
For a period of up to 2 years
Full Time


Are you an experienced practitioner and advocate of content design? Are you aware of wider digital trends and driven by the need to improve how government communicates with its users?  

If so, the Ministry of Justice Digital & Technology is looking for a strategic-thinking Lead Content Designer. Your role will involve developing simple digital services and clear information that help citizens and staff through the justice system and promoting the discipline of content design.

You will take a high level view of how a user’s content journey maps to business processes, for both information and transaction-based services. You will design, create and iterate content working within agile teams. You will own the content and its quality throughout a user’s journey, and be comfortable using evidence, data and research to back up your decisions.

You will work in multidisciplinary teams, alongside user researchers, interaction designers, service designers, product owners and developers. You will also be able to work independently and provide content consulting and training services if required.

You will be joining an established MOJ content team and be expected to bring knowledge of content and wider digital trends to bear, to manage other content designers, participate in cross-government content activities and promote best practice among senior stakeholders.

You’ll be responsible for:

  • creating content and developing strategies to help digital services meet user needs and business objectives, and create a clear, joined-up customer journey
  • monitoring and improving content based on user feedback, research and data
  • working effectively with subject matter experts, stakeholders and partners to deliver clear, relevant content
  • ensuring all content assets are user-focused, accurate, optimised appropriately (e.g. for search), and meet relevant design, style and brand guidelines
  • working with colleagues to understand user behaviours and data patterns to improve how services perform
  • ensuring appropriate policy and legal fact checking of content and timely production and publishing
  • taking an overall perspective on business issues, wider implications and long-term impact, and how content can help solve challenges
  • ability to support the head of content and wider content team with peer reviews, content audits and benchmarking
  • promoting user-focused content design across the MOJ, its agencies and cross-government groups
  • managing and mentoring content designers as required
  • influencing and interacting with senior stakeholders and colleagues

You’ll have:

  • proven track record developing content to meet user needs for digital services
  • experience working collaboratively in fast-paced agile teams
  • strong writing ability for different topics, audience groups, purposes, styles and formats
  • adept at providing simple, clear content to communicate complex issues
  • experience developing content strategies or proposing content solutions to solve business challenges
  • confident communicator: able to persuade; negotiate; influence; network; and work with stakeholders
  • ability to get to the heart of an issue quickly and clearly, demonstrating expert knowledge in an applied setting
  • knowledge of agile ways of working and user-centred content design
  • experience scoping, commissioning and editing content
  • excellent presentation skills with experience presenting content propositions and deliverables to business leads and stakeholders
  • up to date with the latest content trends, ensuring that our solutions respond accordingly
  • experience designing and developing workable content prototypes
  • able to bring wider knowledge of digital trends to bear
  • experience designing and developing workable content prototypes

Throughout the process we will assess your technical specialist skills and experience on the above requirements.

Find out more and apply here


26/03/2019, 23:55 hours.

If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk Please quote the job reference - 25037.

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk) in the first instance

This Vacancy is closed to applications.