60205 - Change Process and Business Support Manager
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.
Change Process and Business Support Manager
Location: National* / London
Closing Date: 6th July 2022
Interviews: 18th July 2022
Grade: HEO
Salary: £30,451 - £34,105 National
£34,242 - £38,373 London
Working pattern: Monday to Friday, 37 hours per week and flexible working options
Contract Type: Permanent Civil Servant
Vacancy number: [Oleeo number]
*We are currently offering hybrid working which includes 2 days per week in your local office however this is an office-based role. Office locations can be found here. There is an expectation that the role will require frequent travel to London.
The Role
We’re recruiting for a Change Process and Business Support Manager here at Justice Digital, to be part of our warm and collaborative Demand & Engagement team.
We are looking for a highly motivated and organised person to join our Demand and Business Relationship Management Team.
As a Change Process Manager, you will be responsible for processing and managing the lifecycle of service requests from across portfolios such as MoJ HQ, LAA, HMPPS, HMCTS. You will contribute to the development and delivery of a high-quality request for service process.
Additionally as a Business Support Manager you will provide administrative assistance to the department head, including but not limited to: Diary and inbox management, submissions of Business Cases, , travel arrangements, accommodation and preparation for attendance at external meetings.
The ability to work independently with minimal supervision and to build and maintain effective relationships with a variety of Stakeholders, both internal and external, will be essential.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities
- Process Requests for Service and manage each request through the appropriate stages of its lifecycle until closure.
- Ensure tracking tools and documents are kept up to date with progress through each request’s lifecycle.
- Work collaboratively with internal stakeholders and assigned suppliers to drive business outcomes.
- Chair regular meetings with assigned suppliers and represent the views of Justice Digital, identifying risks in order to make decisions that take account of wider context.
- Contribute to creation of documentation to support RFS Management
- Contribute to improvements to the RFS stakeholder experience by identifying and reporting process hurdles or stakeholder feedback which can be discussed in Governance forums.
- Support central requests for information, including Freedom of Information (FOI) and Parliamentary Questions.
- Manage the teams’ Security clearances as one of the National Security Vetting Contacts (NSVC).
- Support the Technology Services Business Manager in key projects to improve the operations and efficiency for the Technology Services department.
- Support the department by maintaining people data, learning and development records, email distribution lists and other ad hoc tasks.
- Organise training courses for the wider team.
- Maintain the risk register for the team.
- Maintain the guidance for business continuity arrangements for the wider team.
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.
Person Specification
Essential
- Can communicate effectively both verbally and in writing.
- Enjoys working with a range of key stakeholders and build effective working relationships both inside and outside of the organisation.
- Is highly organised and self-motivated
- Is IT literate with good working knowledge Microsoft Word, PowerPoint, Excel
Willingness to be assessed against the requirements for BPSS clearance
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!
Benefits
- 10% dedicated time to learning and development with a budget of £1000 a year per person
- Generous civil service pension based on defined benefit scheme, with employer contributions of 26-30% depending on salary.
- 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Queens’ birthday. 5 additional days of leave once you have reached 5 years of service.
- Wellbeing support including access to the Calm app.
- Nurturing professional and interpersonal networks including those for Careers & Childcare, Gender Equality, PROUD and SPIRIT
- 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
- We are committed to nurturing our staff and provide lots of training and development opportunities with learning platforms such as: Linux Academy, O’Reilly, Pluralsight, Microsoft Learning, Civil Service Learning, GDS Academy, etc.
- Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
- Bike loans up to £2500 and secure bike parking (subject to availability and location)
- Season ticket loans, childcare vouchers and eye-care vouchers.
- 5 days volunteering paid leave.
- Free membership to BCS, the Chartered Institute for IT.
- Some offices may have a subsidised onsite Gym.
We welcome the unique contribution diverse applicants bring and do not discriminate on the basis of culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.
Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.
How to Apply
Candidates must submit a CV and cover letter which describes how you meet the requirements set out in the Person Specification above.
In D&T, we recruit using a combination of the Digital, Data and Technology Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:
- Making Effective Decisions
- Communicating and Influencing
- Managing a quality service
- Delivering at Pace
Your application will be reviewed against the Person Specification above by a diverse panel.
Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.
Should we receive a high volume of applications, a pre-sift based on [Pre-Sift Criteria] will be conducted prior to the sift.
Terms & Conditions
Please review our Terms & Conditions which set out the way we recruit and provide further information related to the role and salary arrangements.
If you have any questions please feel free to contact recruitment@digital.justice.gov.uk
06/07/2022, 23:55 hours.
To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.
For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).
If you do not meet the above requirements, you may still be considered if, for example:
- You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
- You were studying abroad
- You were living overseas with parents
In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.
Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.
We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.
Application form stage assessments
Interview stage assessments
A Great Place to Work for Veterans
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
This job is broadly open to the following groups:
· UK nationals
· nationals of the Republic of Ireland
· nationals of Commonwealth countries who have the right to work in the UK
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules
This Vacancy is closed to applications.