67102 - Service Owner
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.
Service Owner Location: National*
Closing Date: 12th December
Interviews: Interviews held weekly, we would therefore encourage applicants to apply early
Grade: 6
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary: London: £66,998- £76,760 which may include an allowance up to £9002 National: £63,185- £72,720 which may include an allowance up to £5515
Working pattern: Full time/ Part time/ Flexible working
Contract Type: Perm
Vacancy number: 67102
*We are currently offering hybrid working which includes 2 days per week in your local office. Office locations can be found
The Role
We’re recruiting for Service Owners here at Justice Digital, to be part of our warm and collaborative teams across HMPPS and Central Digital.
These are exciting times at Justice Digital We have a clear vision - to develop a digitally-enabled justice system that works more simply for users - and we’re looking for talented people to help us achieve it. We’re making things better by building adaptable, effective services and making systems that are simple to use for staff and citizens. While challenging it is important and hugely rewarding.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities:
The role of the Service Owner is to:
Deliver services that meet the government Digital by Default Service Standard and are best in class for government meeting users’ raised expectations of technology.
Be outcome-focused and balance the needs of competing stakeholders, ensuring that services are valuable and effective for the organisation
Create and communicate a compelling service vision and roadmap ensuring the right balance of meeting business/user objectives and managing technical risk
Represent a service area to departmental board-level officials and senior stakeholders, using information from diverse user, commercial and service sources
Embed digital culture with your stakeholders, the department and the wider civil service
Be responsible for legacy technology which is part of the service area, and tackling the risks associated with this
Lead and develop a high performing team
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!
Person Specification
Essential
User focus - Gives direction on which tools / methods to use. Is experienced in meeting the needs of users across a variety of channels. Able to bring insight and expertise in how user needs have changed over time to ensure these are met by the business. Applies strategic thinking in how to provide the best service for the end
Strategic ownership - Able to develop a long-term vision and objectives. Discerning and disciplined in focusing on what is important and most relevant. Able to develop the capability of others.
Agile working - Coaches and leads teams in Agile and Lean practices, determining the right approach for the team to take and evaluating this through the life of a project. Is able to think of new and innovative ways of working to achieve the right outcomes.
Financial and commercial ownership - Able to develop a business case, own and iterate it throughout the lifecycle. Understands the granularity of financial costs per sprint and value delivered. Can lead and manage procurement
Lifecycle perspective - Able to apply experience of multiple parts of the life cycle, recognising when it is right to move forward and when it is right to stop. Able to recognise the appropriate deliverables and the right people to meet these. Able to work with other agile delivery operations throughout the product lifecycle to plan and engage with the appropriate stakeholders at a particular stage in the project
Operational management - Keeps abreast of industry best practice and cascades ways of working. Knows how to make operations efficient. Is the escalation point for major operational issues and champions operational management across the community. Works closely with leaders of operational delivery teams in DDaT.
Problem ownership - Is able to anticipate problems and knows how to defend against them at the right time. Understands how the problem fits into the larger picture. Is able to articulate the problem and helps others to articulate the problem. Builds problem-solving capabilities in others
Proven leadership of multidisciplinary digital teams to successfully deliver digital service across the whole lifecycle - discovery, design, delivery, growth, continuous improvement and retirement
Desirable
DDaT perspective - Able to demonstrate an advanced understanding of design, technology and data principles. Able to identify and implement solutions for assisted digital. Able to apply knowledge to work with other job families.
Willingness to be assessed against the requirements for BPSS clearance
We welcome the unique contribution diverse applicants bring and do not discriminate on the basis of culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.
Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.
How to Apply
Candidates must submit CV + Statement of suitability ( 750 words max) which describes how you meet the requirements set out in the Person Specification above.
In Justice Digital, we recruit using a combination of the Digital, Data and Technology Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:
Seeing the bigger picture
Communicating and Influencing
Developing self and others
Business Analysis
Agile working
Business Modelling
Your application will be reviewed against the Person Specification above by a diverse panel.
Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.
Should we receive a high volume of applications, a pre-sift based on experience will be conducted prior to the sift.
Terms & Conditions
Please review our Terms & Conditions which set out the way we recruit and provide further information related to the role and salary arrangements.
If you have any questions please feel free to contact recruitment@digital.justice.gov.uk
12/12/2022, 23:55 hours.
To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.
For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).
If you do not meet the above requirements, you may still be considered if, for example:
- You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
- You were studying abroad
- You were living overseas with parents
In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.
Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.
We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.
Application form stage assessments
Interview stage assessments
A Great Place to Work for Veterans
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
This job is broadly open to the following groups:
· UK nationals
· nationals of the Republic of Ireland
· nationals of Commonwealth countries who have the right to work in the UK
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules
This Vacancy is closed to applications.