67527 - Business Support Manager
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.
*We are currently offering hybrid working which includes 2 days per week in your local office. Office locations can be found HERE
The Role
We’re recruiting for a Business Support Manager here at Justice Digital, to be part of our warm and collaborative Probation team, supporting the Head of Digital Probation Service.
Introduction
At Justice Digital, we have a clear vision - to develop a digitally-enabled justice system that works for users. We’re looking for talented people to help us achieve this.
We’re building adaptable, effective services and making systems that are simple to use for staff and citizens. As well as doing great work, you’ll join a place that’s great to do work in, investing in you and your career through our networks and training opportunities. On top of that, you’ll find flexible working, an inclusive culture and a place where your opinion is valued.
About the Function
The Ministry of Justice Digital and Technology team is made up of around 900 digital and technology specialists, located throughout the UK with hubs in London, Sheffield, Nottingham, Birmingham and Glasgow. We support the 80,000 staff
working within the Ministry of Justice (MoJ) who do important, even life-changing work, with citizens and legal professionals.
As a function, we provide digital services, technology and support for the digital transformation of prisons, probation and wider justice system through:
● Fixing the basics, providing modern and secure technology to users across the department.
● Making things more efficient by providing access to justice through simpler services such as applying for legal aid online
● Thinking about the whole system - working with colleagues across the justice system to design and deliver services that really work for those that use them
● Building diverse, inclusive and brilliant teams to reflect the users that we serve
About the role:
Business Support Managers support the smooth and effective running of either a Director or Deputy Director’s Office.
This is a varied role that requires a deep understanding of the Director Director’s team strategy, excellent organisational skills and the ability to relentlessly prioritise. It involves managing finances, people, engagement, portfolio, contracts while optimising the efficient operation of the office of one of our SMT members.
To help picture your life at MoJ Justice Digital please take a look at our blog and our
Digital and Technology strategy 2025
Key Responsibilities:
● Support the Director/Deputy Director by managing their workload and priorities through comprehensive, prioritised diary management
● Scheduling meetings and resolving conflicting demands to enable the Director/Deputy Director to deliver on their priority areas
● Preparing travel arrangements, accommodation and preparation for attendance at external events, including their potential visits to other office locations, external meetings or engagements.
● Identifying important emails or communication that require immediate action, proactively gathering input from relevant team members.
● Commission, oversee and edit briefings and submissions for the Director/Deputy Director, liaising with other teams where necessary and ensuring these enable priorities as set out in the D&T strategy to be met.
● Collect, collate and monitor actions and other general commissions emerging from meetings.
● Supporting central requests for information, including Freedom of Information (FOI) and Parliamentary Questions.
● Delivering ad hoc projects to improve operations and the efficiency of the team.
● Maintain processes, systems and information/records.
● Building and maintaining a strong network across the function and the department.
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!
Benefits
● 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
● We are committed to nurturing our staff and provide lots of training and development opportunities with learning platforms such as: Linux Academy, O’Reilly, Pluralsight, Microsoft Learning, Civil Service Learning, GDS Academy, etc.
● 10% dedicated time to learning and development with a budget of £1000 a year per person
● Generous civil service pension based on defined benefit scheme, with employer contributions of 26-30% depending on salary.
● 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
● Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
● Wellbeing support including access to the Calm app.
● Nurturing professional and interpersonal networks including those for Careers & Childcare, Gender Equality, PROUD and SPIRIT
● Bike loans up to £2500 and secure bike parking (subject to availability and location)
● Season ticket loans, childcare vouchers and eye-care vouchers.
● 5 days volunteering paid leave.
● Free membership to BCS, the Chartered Institute for IT.
● Some offices may have a subsidised onsite Gym.
Person Specification
Essential
● Diary management in a busy, pressured and complex environment
● Quickly building a sound, high level knowledge of a function or organisation
● Managing a wide range of issues with diplomacy and discretion
● Strong communication skills, both written and verbal
● Organising and prioritising work in an environment with high levels of change Proactive and efficient with the ability to deliver at pace
● Building relationships easily with people at different levels of an organisation Willingness to be assessed against the requirements for BPSS clearance
We welcome the unique contribution diverse applicants bring and do not discriminate on the basis of culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.
Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.
How to Apply
Candidates must submit CV + Statement of Suitability (up to 1000 words) which describes how you meet the requirements set out in the Person Specification above.
In Justice Digital, we recruit using a combination of the Digital, Data and
Technology Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:
● Communicating & Influencing
● Delivery at Pace
● Working Together
● Seeing the Big Picture
● Making Effective Decisions
Your application will be reviewed against the Person Specification above by a diverse panel.
Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.
Should we receive a high volume of applications, a pre-sift based on Experience and Delivery at pace will be conducted prior to the sift.
Terms & Conditions
Please review our Terms & Conditions which set out the way we recruit and provide further information related to the role and salary arrangements.
If you have any questions please feel free to contact
recruitment@digital.justice.gov.uk
07/12/2022, 23:55 hours.
To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.
For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).
If you do not meet the above requirements, you may still be considered if, for example:
- You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
- You were studying abroad
- You were living overseas with parents
In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.
Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.
We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.
Application form stage assessments
Interview stage assessments
A Great Place to Work for Veterans
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
This job is broadly open to the following groups:
· UK nationals
· nationals of the Republic of Ireland
· nationals of Commonwealth countries who have the right to work in the UK
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules
This Vacancy is closed to applications.