72104 - Delivery Manager
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.
Delivery Manager
Location: National*
Closing Date: 5th April
Interviews: Multiple stage 1 interviews from w/c 13th March
Grade: 7
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary:
London: £55,720 - £64,135 (which may include an allowance of up to £1,630)
National: £51767 - £59590 (which may include an allowance of up to £2,208)
Working pattern: Full time/ Part time/ Flexible working
Contract Type: Permanent
Vacancy number: 72104
*We are currently offering hybrid working which includes 2 days per week in your local office. Office locations can be found HERE
The Role:
We’re recruiting for Delivery Managers here at Justice Digital, to be part of our warm and collaborative teams.
We’re looking for someone with strong interpersonal skills who’ll enjoy working in a delivery focused, agile environment with multidisciplinary teams. You will contribute to our Agile Delivery community and share your skills and experiences with others across the MoJ, and wider government departments.
You’ll be an experienced delivery manager leading a multidisciplinary team, supporting and continuously improving products of significant scale and complexity. You’ll get support from your people manager, delivery manager peers, the wider delivery community and from formal learning opportunities to develop in this role.
Working as a delivery manager, you’ll be responsible for building, maintaining and motivating teams; protect the team and make sure the team collaborates to focus on what is most important. You’ll coach team members and facilitate a culture of continuous improvement in the team. You will proactively manage dependencies and risks to overcome obstacles to delivery.
You’ll be an active part of the broader delivery management community, receiving coaching and mentoring from your senior colleagues, and will also have the chance to participate in informal support networks with peers.
We are recruiting for teams across Platforms and Architecture (London), the Criminal Injuries Compensation Authority (Glasgow) and the Legal Aid Agency (Birmingham).
More information around what it is to be a delivery manager can be found here.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities:
● You’ll be responsible for building, maintaining and motivating teams; protecting the team and ensuring collaboration to focus on what is most important. You’ll coach team members and facilitate a culture of continuous improvement. You will proactively manage dependencies and risks to overcome obstacles to delivery.
● Build trust with Leaders, Stakeholders and Teams so as to encourage a culture of experimentation, advocating for lean and agile practices to create better outcomes
● Be a people advocate - you will help teams evolve their practices for optimal team health and performance. You will be skilled in assessing team health in the context of the systems they operate and in providing feedback, reflections or support
● As a people manager you’ll use your skills to support delivery management professionals and the wider delivery community in meeting its obligations.
● Be a community advocate and share your own learnings by contributing regularly to your profession through education, coaching and mentoring and taking part in informal support networks with peers. This may also require you to represent the community to larger audiences inside and outside of government.
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!
Person Specification:
Essential:
● Agile and Lean practices. You have practical experience and understanding of Agile tools, techniques and principles. You can adapt and reflect, be resilient and have the ability to see outside of the process.
● Communication skills. You can listen to the needs of technical and business stakeholders and interpret them. You can manage stakeholder expectations, and facilitate difficult discussions within the team or with diverse senior stakeholders
● Planning. You have practical experience of facilitating the team’s planning cycle, managing complex internal and external dependencies, removing blockers that affect plans and can develop a plan for a difficult situation.
● Maintaining delivery momentum. You have practical experience of facilitating the delivery flow of a team, managing the pace and tempo. You can actively address internal and external risks, issues and dependencies
● Making the process work. You are an expert at identifying and challenging organisational processes and know how to guide the team through the implementation of a new process
● Proven background in leading digital and/or technology delivery and are passionate about delivering positive outcomes for our users.
Desirable:
● Team dynamics and collaboration. You know how to bring people together to form a motivated team. You can help create the right environment for a team to work in and can empower them to deliver.
● Life-cycle perspective. You can ensure the team is working towards the appropriate service standards for the relevant phase. You can manage delivery products and services at different phases.
● Financial management. You can report on financial delivery, and can monitor cost and budget.
● Commercial management. You can act as the point of contact for contracted suppliers. You understand appropriate internal contacts and processes within a government department.
Willingness to be assessed against the requirements for BPSS clearance.
We welcome the unique contribution diverse applicants bring and do not discriminate on the basis of culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.
Our values are Purpose, Humanity, Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.
How to Apply:
Candidates must submit a CV and Personal Statement which describes how you meet the requirements set out in the Person Specification above.
In Justice Digital, we recruit using a combination of the Digital, Data and Technology Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:
● Leadership. You promote diversity, inclusion and equality of opportunity, respecting difference and external experience. You welcome and respond to views and challenges from others.
● Agile and Lean practices. You have practical experience and understanding of Agile tools, techniques and principles. You can adapt and reflect, be resilient and have the ability to see outside of the process.
● Changing and improving. You will create an environment where people feel safe to challenge and know their voice will be heard. You will consider the full impact of implementing changes on culture, structure, morale and the impacts on the diverse range of end users, including accessibility needs.
● Delivering at pace. You ensure everyone clearly understands and owns their roles, responsibilities and priorities, making sure that delivery of timely quality outcomes is achieved.
● Working together. You will create an inclusive working environment where all opinions and challenges are taken into account and bullying, harassment and discrimination are unacceptable. You will build strong interpersonal relationships and show genuine care.
● Communicating and influencing. You will communicate with others in a clear, honest and enthusiastic way in order to build trust. You will explain complex issues in a way that is easy to understand.
● Making effective decisions. You will ensure decision making happens at the right level, not allowing unnecessary bureaucracy to hinder delivery. You will clarify your own understanding and stakeholder needs and expectations, before making decisions.
Your application will be reviewed against the Person Specification above by a diverse panel.
Successful candidates who meet the required standard will then be invited to a 1-hour panel interview, which may include a task, held via video conference.
Terms & Conditions
Please review our Terms & Conditions which set out the way we recruit and provide further information related to the role and salary arrangements.
If you have any questions please feel free to contact recruitment@digital.justice.gov.uk
London:
London: £55,720 - £64,135 (which may include an allowance of up to £1,630)
National:
National: £51767 - £59590 (which may include an allowance of up to £2,208)
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.
Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
Flexible working hours
The Ministry of Justice offers a flexible working system in many offices.
Benefits
The MoJ offers a range of benefits:
Annual Leave
Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.
There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Networks
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
Support
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
- For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
- To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com);
- To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk);
- To the Civil Service Commission (details available here)
The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.
You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.
05/04/2023, 23:55 hours.
To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.
For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).
If you do not meet the above requirements, you may still be considered if, for example:
- You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
- You were studying abroad
- You were living overseas with parents
In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.
Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.
We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.
Application form stage assessments
Interview stage assessments
A Great Place to Work for Veterans
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
This job is broadly open to the following groups:
· UK nationals
· nationals of the Republic of Ireland
· nationals of Commonwealth countries who have the right to work in the UK
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules
This Vacancy is closed to applications.