81855 - Senior Content Designer

The national salary range is £54,358 - £61,585. London salary range is £58,847 - £66,670 Your salary will be dependent on your base location.
Total pay in the range of '£50,001 to £60,000, £60,001 and over' are subject to capability, skills and experience. Salary may consist of base pay and a Recruitment and Retention Allowance (RRA)
12 Months
Please note: Some of our MoJ Office locations, such as our Liverpool Justice Collaboration Centre, require higher levels of National Security Vetting. The MoJ is working to open more Justice Collaboration Centres and Justice Satellite Offices over time. Click here to learn more about where our currently open Justice Collaboration Centres and Justice Satellite Offices are, to identify where you may be based and understand National Security Vetting requirements of each location.
Grade 7
Grade 7
Full Time, Part Time, Flexible Working

Senior Content Designer

Location: National*

Closing Date: 10 December 2023

Task assessment window: 3 January - 14 January 2024

Interviews: expected 29 January - 1 February 2024

Grade: 7

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary: London: £58,847 - £66,670 which may include an allowance of up to £4,828 National: £54,358 - £61,585 which may include an allowance of up to £2,517

Working pattern: Full time, Part time, flexible working

Contract Type: Permanent

Vacancy number: 81855

*We are currently offering hybrid working which includes 2 days per week in your local office. Office locations can be found HERE

The Role

We’re recruiting for Senior Content Designers at Justice Digital, to be part of our warm and collaborative user-centred design community 

You will work collaboratively in a multidisciplinary team and be responsible for developing simple, clear digital services that help citizens and staff who interact with the justice system.

You will own the content and its quality throughout a user’s journey, understanding how that journey maps to business processes, and using evidence, data and research to back up your decisions.

You will be expected to be an advocate for user-centred content design, sharing knowledge, line managing and mentoring others, and actively participating in our community spaces, as well as cross-government content groups and activities.

To find out more, see this blog on Working at Justice Digital, read about our work on the Justice Digital blog and take a look at the Ministry of Justice Digital Strategy.

Key Responsibilities:

  • Create content and develop strategies to help digital services and platforms meet user needs and business objectives
  • Help teams to define the scope of products or services, and agree on effective processes
  • Advise teams on how to create great content, as well as assuring the quality of content from more junior colleagues and guiding their development
  • Monitor and improve content based on user feedback, research and data
  • Work effectively with subject matter experts, stakeholders and partners to support commitments while delivering user-led services
  • Ensure all content is user-focused, accurate and uses relevant design patterns, components and styles - this includes establishing and contributing to styles and patterns
  • Take an overall perspective on business issues, wider implications and long-term impact, and how content can help solve challenges
  • Support the wider content community with peer reviews, content audits, knowledge management and benchmarking
  • Keep up to date with developments and initiatives in content design, ensuring that our solutions respond accordingly

If this feels like an exciting opportunity, something you are enthusiastic about, and want to join our team please read on and apply!


  • 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
  • We are committed to nurturing our staff and provide lots of training and development opportunities with learning platforms such as: Linux Academy, O’Reilly, Pluralsight, Microsoft Learning, Civil Service Learning
  • 10% dedicated time to learning and development with a budget of £1000 a year per person
  • Generous civil service pension based on defined benefit scheme, with employer contributions of 26-30% depending on
  • 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’
  • 5 additional days of leave once you have reached 5 years of service.
  • Option to buy or sell annual leave
  • Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
  • Wellbeing support including access to the Calm
  • Nurturing professional and interpersonal networks including those for Careers & Childcare, Gender Equality, PROUD and SPIRIT
  • Bike loans up to £2500 and secure bike parking (subject to availability and location)
  • Season ticket loans, childcare vouchers and eye-care vouchers.
  • 5 days volunteering paid leave.
  • Free membership to BCS, the Chartered Institute for
  • Some offices may have a subsidised onsite

Person Specification


  • Experience of developing content to meet user needs, providing simple, clear, accessible content to communicate complex issues
  • Experience working collaboratively and at pace in a multidisciplinary team
  • Experience developing content strategies or identifying content solutions to meet user needs and business objectives
  • Able to influence and work effectively with stakeholders and business leads, with experience presenting content concepts, propositions and deliverables
  • Experience of using data and insights to make design decisions and clearly explain how decisions have been made
  • A demonstrable understanding of end-to-end journeys and experience of identifying where journey fixes or content improvements need to be made
  • Strong editing skills and an eye for detail

 You must be willing to be assessed against the requirements for BPSS clearance.

We welcome the unique contribution diverse applicants bring and do not discriminate on the basis of culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

Our values are Purpose, Humanity, Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

How to Apply

Candidates must submit a CV and statement of suitability (max 500 words) that describes how you meet the requirements set out in the Person Specification above.

In Justice Digital, we recruit using a combination of the Digital, Data and Technology (DDaT) Capability and Success Profiles Frameworks. For this role, we’ll be looking at the DDaT skills for Senior Content Designers and ‘Level 4 – Grade 7 and 6 or equivalent’ Behaviours. We will assess your Experience and the following Technical Skills and Behaviours during the assessment process:

DDaT skills for Senior Content Designers

  • User-centred content design
  • User focus (content design)
  • Stakeholder relationship management (content design)
  • Agile working (content design)

Civil Service Behaviours

  • Communicating and influencing
  • Working together
  • Changing and improving
  • Delivering at pace

Your application will be reviewed against the Person Specification above by a diverse panel.

 Sifting and assessment overview

Should we receive a high volume of applications, we will carry out a pre-sift on the lead requirement ‘Experience of developing content to meet user needs’.

Candidates who meet the required standard will be invited to complete a task, which should take no longer than 1 hour. We expect to notify candidates before Christmas whether they are progressing to the task or not and the tasks will be sent out in early January 2024. Completed tasks should be sent back to the recruitment team no later than Sunday 14 January at 11.55pm

Candidates who are successful at the task stage will be invited to an interview lasting up to an hour, with a panel of 3 people. We expect interviews to take place between 29 January and 1 February 2024.

If you don’t meet the minimum benchmark to pass the interview for a role as a senior content designer, we might be able to offer you a mid-level opportunity instead. This would be subject to you meeting the criteria for this level of role.

Terms & Conditions

Please review our Terms & Conditions which set out the way we recruit and provide further information related to the role and salary arrangements.

If you have any questions please feel free to contact recruitment@digital.justice.gov.uk

DDaT Allowance

London: which may include an allowance of up to £4,828

National: which may include an allowance of up to £2,517

10/12/2023, 23:55 hours.

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com 

Please quote the job reference - 81855.

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.

Application form stage assessments

Interview stage assessments

There is 1 interview stage for this vacancy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

For further information and to apply for this position please see the following link:



This job is broadly open to the following groups:

· UK nationals

· nationals of the Republic of Ireland

· nationals of Commonwealth countries who have the right to work in the UK

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

This Vacancy is closed to applications.