82025 - User Engagement Manager

The national salary range is £39,868 - £43,535, London salary range is £45,824 - £50,039. Your salary will be dependent on your base location.
Total pay in the range of '£30,001 to £40,000, £40,001 to £50,000, £50,001 to £60,000' are subject to capability, skills and experience. Salary may consist of base pay and a Recruitment and Retention Allowance (RRA)
12 Months
Please note: Some of our MoJ Office locations, such as our Liverpool Justice Collaboration Centre, require higher levels of National Security Vetting. The MoJ is working to open more Justice Collaboration Centres and Justice Satellite Offices over time. Click here to learn more about where our currently open Justice Collaboration Centres and Justice Satellite Offices are, to identify where you may be based and understand National Security Vetting requirements of each location.
Full Time, Part Time, Part Time/Job Share, Flexible Working

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

User Engagement Manager 

Location: National*

Closing Date: 15th December

Interviews: From the 8th January

Grade: SEO

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary: National: £39868 - £43535 (which may include an allowance of up to £2057)    

London: £45824 - £50039 (which may include an allowance of up to £2251)

Working pattern: full-time, part-time, flexible working 

Contract Type: Permanent

Vacancy number: 82025

*We are currently offering hybrid working which includes 2 days per week in your local office. Office locations can be found HERE

The Role

We’re recruiting for a User Engagement Manager here at Justice Digital, to be part of one of our warm and collaborative teams. 

The User Engagement Team is one of the functions that make up the Demand and Business Relationship Management Team.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology Strategy 2025  

Key Responsibilities:

●    Communicating between the technical and non-technical - Able to listen to the needs of the technical and business stakeholders and interpret between them. 
●    Able to manage stakeholders’ expectations and be flexible, is capable of proactive and reactive communication. Facilitates difficult discussions with diverse senior stakeholders.
●    Effective communication – Able to identify the most effective channels and tools to engage end users. Design and develop targeted and user-friendly messages suitable for use across a range of channels.
●    Organisational skills - Able to work independently to manage multiple competing communications priorities. Developing and delivering against communications plans at both a local, low-level, and wider, strategic level.
●    Strong interpersonal skills - Experience working collaboratively across different areas, managing relationships with a range of internal and external stakeholders to ensure delivery of key priorities.
●    Team dynamics and collaboration - Able to bring people together to form a motivated team. Able to empower staff and create the right environment for a team to work in. Recognises and promptly deals with any challenges. 
●    Line management of 3 x HEOs. 
●    Working closely with colleagues in Demand and Business Relationship Management for the planning and implementation of communications required.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Person Specification

●    Ability to Convert technical language into understandable terms for non-technical staff and have a keen eye for detail to avoid opportunities for misunderstanding and misinterpretation. You will also have experience disseminating clear and accurate messaging to non-technical staff about digital and technology changes (including major incidents) and how they would impact individual end users.
●    Experience engaging with suppliers and a broad range of Subject Matter Experts at various levels across organisations to ensure that end users are appropriately informed of changes and that we are promoting improvements to the services in use.
●     Experience leading the planning and delivery of communications through a range of channels in a large and complex organisation. 
●    Experience engaging with internal and external stakeholders on their requirements for messaging and the content within them to ensure the best possible service for end users. 
●     Ability to Clarify strategies and plans and provide a clear sense of leadership, direction, and purpose for a team. 
●     Experience Implementing and driving key processes to deliver an improved service for customers. While maintaining accurate records and continually monitoring data accuracy and reporting against it. You will demonstrate low-level data analysis to identify trends and issues.

Willingness to be assessed against  the requirements for BPSS Clearance

We welcome the unique contribution diverse applicants bring and do not discriminate on the basis of culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor. 

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

How to Apply

Candidates must submit a CV and Personal Statement with approximately 750 words which describes how you meet the requirements set out in the Person Specification above. 

In D&T, we recruit using a combination of the Digital, Data and Technology Capability and Success Profiles Frameworks. We will assess your Experience and the following Behaviours during the assessment process: 

●    Communicating and Influencing
●    Delivering at Pace 
●    Working Together 
●    Making Effective Decisions 
●    Managing a Quality Service 

Your application will be reviewed against the Person Specification above by a diverse panel. 

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Should we receive a high volume of applications, a pre-sift based on Managing a Quality Service will be conducted before the sift. 

Should you be unsuccessful in the role that you have applied for, but demonstrated the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and potentially offer you the position without the need for a further application.

A reserve list may be held for a period of up to 12 months from which further appointments may be made.

Terms & Conditions

Please review our Terms & Conditions which set out the way we recruit and provide further information related to the role and salary arrangements.

If you have any questions please feel free to contact recruitment@digital.justice.gov.uk

National: £39868 - £43535 (which may include an allowance of up to £2057)

London: £45824 - £50039 (which may include an allowance of up to £2251)

15/12/2023, 23:55 hours.

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com Please quote the job reference - 82025.

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.

Application form stage assessments

Interview stage assessments

There is 1 interview stage for this vacancy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

For further information and to apply for this position please see the following link: https://www.jobtrain.co.uk/justicedigital/Job/JobDetail?JobId=161.

This job is broadly open to the following groups:

· UK nationals

· nationals of the Republic of Ireland

· nationals of Commonwealth countries who have the right to work in the UK

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

This Vacancy is closed to applications.