82565 - Service Readiness Analyst

The national salary range is £32,827 - £35,678. London salary range is £37,174 - £40,403. Your salary will be dependent on your base location
1
12 Months
National
National
NATIONAL
Please note: Some of our MoJ Office locations, such as our Liverpool Justice Collaboration Centre, require higher levels of National Security Vetting. The MoJ is working to open more Justice Collaboration Centres and Justice Satellite Offices over time. Click here to learn more about where our currently open Justice Collaboration Centres and Justice Satellite Offices are, to identify where you may be based and understand National Security Vetting requirements of each location.
HEO
HEO
Permanent
Full Time, Part Time/Job Share, Flexible Working
Digital, Information Technology

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Service Readiness Analyst
Vacancy number: 82565
Location: National*

Closing Date: 4th January
Interviews: W/C 15th January

Grade: HEO

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary: London: £37,174 to £40,403. National: £32,827 to £35,678. 
Working pattern: Full-time, part-time, flexible working
Contract Type: Permanent

*We are currently offering hybrid working which includes 2 days per week in your local office. Office locations can be found Map of Offices
The Role
We’re recruiting for a Service Readiness Analyst here at Justice Digital, to be part of our warm and collaborative Service Operations team.

This opportunity will be for an enthusiastic and seasoned Service Readiness Analyst who is happy to lead and be actively involved in complex work.  You will contribute to the development and delivery of a high-quality Service Readiness process which is consistently delivered across the MoJ Estate. This includes diverse portfolios such as MoJ HQ, LAA, HMPPS and HMCTS.

You will be working in a Service Integration and Management (SIAM) model and essential to your success will be the ability to build and maintain effective relationships with a variety of suppliers, both internal and external.
 
The Service Readiness Analyst role is to assure the plans and strategies of the Business and suppliers for the design and transition of new and changed services into the service model. They are responsible for the implementation and maintenance of an assurance framework and associated processes for transition management.  They are responsible for ensuring that the requirements of the Business are effectively realised in live service whilst mitigating the risks of failure and disruption to the end users.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Justice Digital strategy 2025

Key Responsibilities:
●        Operates within the Transition Management assurance framework and processes waterfall and agile.
●        Integrate and coordinate all suppliers involved in the Transition Management process to drive value.
●        Manage service-related risks effectively, escalating them to senior management where required.
●        Assure the quality of all supplier Transition Management work.
●        Enable the transfer of contractual services between suppliers, providing high-level assurance and oversight of the plans and overall performance during the Service Transition lifecycle.
●        Assure that major service transitions successfully bring a new or changed service into production within the agreed parameters and tolerance whilst ensuring there is minimal impact on the production services, operations and the support organisation.
●        Provide assurance to the business’ strategies for transitioning new and changed services into the service model.
●        Enable the integration of new business units and suppliers into the service model.
●        Ensure appropriate planning for Early Life Support in the Production environment to assure a reduced variation in the predicted and actual performance of transitioned services.
●        Act as a Subject Matter Expert for Service Transition in order to be able to confidently discuss the role, purpose and benefits of the function.
●        Provide informed recommendations in the form of Service Readiness Reviews.
●        For agile aligned transition activities collaborate into development sprints and related releases, following minimal viable service principles.


If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Benefits
●    37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
●    We are committed to nurturing our staff and provide lots of training and development opportunities with learning platforms such as: Linux Academy, O’Reilly, Pluralsight, Microsoft Learning, Civil Service Learning, GDS Academy, etc.
●    10% dedicated time to learning and development with a budget of £1000 a year per person
●    Generous civil service pension based on defined benefit scheme, with employer contributions of 26-30% depending on salary.
●    25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
●    Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
●    Wellbeing support including access to the Calm app. 
●    Nurturing professional and interpersonal networks including those for Carers & Childcare, Gender Equality, PROUD and SPIRIT
●    Bike loans up to £2500 and secure bike parking (subject to availability and location)
●    Season ticket loans, childcare vouchers and eye-care vouchers.
●    5 days volunteering paid leave.
●    Free membership to BCS, the Chartered Institute for IT.
●    Some offices may have a subsidised onsite Gym.

Person Specification
Essential

●    Understanding of service management framework - Has an in-depth understanding of Service Management Framework principles and processes and the ability to apply the technical knowledge in project or programme activities.  
●    User focus - Understands users and can identify who they are and what their needs are based on evidence. Able to translate user stories and propose design approaches or services to meet these needs and engage in meaningful interactions and relationships with users. Puts users first and can manage competing priorities.  
●    Community collaboration - Contributes to the work of the community, building successful teams through understanding team styles and influencing as well as motivating team members. Gives and receives constructive feedback, facilitating the feedback loop. Facilitates conflict resolution within teams, ensures the team is transparent and that the work is understood externally. Able to help teams maintain a focus on delivery while being aware of the importance of professional development. 
●    Change management - Able to manage changes to service, configuration items, organisational change, supplier change and associated documentation. Able to request changes due to incidents or problems to provide effective control and reduction of risk to the security performance and availability. Ensures compliance of the business services impacted by the change. Understands policy, principles and approach. Applies understanding and knowledge in project or programme activities. Develops experience in the use of key change management tools and processes. 
●    Service focus - Maintains focus on the whole life of service delivery - designs, develops, delivers and operates. Ensures that a set of IT products, suppliers and vendors come together to deliver an IT service. 
●    Problem management - Understands and identifies problems, analysing and helping to identify the appropriate solution. Is able to classify and prioritise problems, document their causes and implement remedies.
●    Ownership and initiative - Takes ownership of problems and proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements. Takes full accountability for actions taken and decisions made.
●    Incident management - Co-ordinates the response to incident reports, ensuring relevant prioritisation and detail to allow effective investigation. Identifies the correct procedures or channels for resolution and monitors resolution activity and progress updates to customers. Understands key change management tools and processes.

Willingness to be assessed against the requirements for SC clearance.

We welcome the unique contribution diverse applicants bring and do not discriminate on the basis of culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor. 

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

How to Apply
Candidates must submit a CV and a statement of suitability which describes how you meet the requirements set out in the Person Specification above. The statement of suitability should be no more than 500 words (anything above this limit will not be considered). 
Within your statement of suitability, please pay particular attention to the following essential criteria which are being assessed at the sift stage - 
-    Understanding of service management framework - Has an in-depth understanding of Service Management Framework principles and processes and the ability to apply the technical knowledge in project or programme activities.  
-    Community collaboration - Contributes to the work of the community, building successful teams through understanding team styles and influencing as well as motivating team members. Gives and receives constructive feedback, facilitating the feedback loop. Facilitates conflict resolution within teams, ensures the team is transparent and that the work is understood externally. Able to help teams maintain a focus on delivery while being aware of the importance of professional development.
-    Service focus - Maintains focus on the whole life of service delivery - designs, develops, delivers and operates. Ensures that a set of IT products, suppliers and vendors come together to deliver an IT service
-    Problem management - Understands and identifies problems, analysing and helping to identify the appropriate solution. Is able to classify and prioritise problems, document their causes and implement remedies.
-    Ownership and initiative - Takes ownership of problems and proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements. Takes full accountability for actions taken and decisions made.


In Justice Digital, we recruit using a combination of the Digital, Data and Technology Capability and Success Profiles Frameworks. We will assess your Experience and the following Behaviours during the assessment process:

●    Communicating & Influencing
●    Working Together
●    Managing a Quality Service
●    Making Effective Decisions
●    Delivering at Pace

Your application will be reviewed against the Person Specification above by a diverse panel. 

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Should we receive a high volume of applications, a pre-sift based on the following criteria will be conducted prior to the sift - 
-    Understanding of service management framework - Has an in-depth understanding of Service Management Framework principles and processes and the ability to apply the technical knowledge in project or programme activities.  

Should you be unsuccessful in the role that you have applied for, but demonstrated the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and potentially offer you the position without the need for a further application.

A reserve list may be held for a period of up to 12 months from which further appointments may be made.

Disability Confident Scheme & Reasonable Adjustments
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) ensuring all candidates with disabilities who meet the minimum selection criteria are invited to interview.

More information can be found here - https://www.gov.uk/government/collections/disability-confident-campaign

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, please contact recruitment@digital.justice.gov.uk
Terms & Conditions
Please review our Terms & Conditions which set out the way we recruit and provide further information related to the role and salary arrangements.

If you have any questions please feel free to contact recruitment@digital.justice.gov.uk

04/01/2024, 23:55 hours.

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com Please quote the job reference - 82565.
Security Clearance (SC)

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.


Application form stage assessments

Interview stage assessments

There is 1 interview stage for this vacancy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

For further information and to apply for this position please see the following link: https://www.jobtrain.co.uk/justicedigital/Job/JobDetail?JobId=171.

This job is broadly open to the following groups:

· UK nationals

· nationals of the Republic of Ireland

· nationals of Commonwealth countries who have the right to work in the UK

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

This Vacancy is closed to applications.