83676 - Senior Supplier & Contract Exit Manager

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Senior Supplier & Contract Exit Manager

Location: National*

Closing Date: Sunday 4th February 

Interviews From: Monday 12th February

Grade: Grade 7

Salary: National: £54358 - £61585 (which may include an allowance of up to £2517) 
            London: £58847 - £66670 (which may include an allowance of up to £4828)

Working pattern: Full-time, Part-time, Job Share, Flexible Working.

Contract Type: Permanent 

Vacancy number: 83676

*We are currently offering hybrid working which includes 2 days per week in your local office. Office locations can be found HERE

The Role

We’re recruiting for a Senior Supplier & Contract Exit Manager here at Justice Digital, to be part of our warm and collaborative Strategic Initiatives team.

The Senior Supplier & Contract Exit Manager will work alongside Commercial, Contract, Service and Delivery Managers within the Technology Services Team.  

The key purpose of the Senior Supplier & Contract Exit Manager is to work with incumbent suppliers to ensure the incumbent administers the orderly and efficient ending of service provision and the transition of the services to in-house teams or a replacement supplier on the expiry of the Service Agreement.

The Ministry of Justice needs to be able to facilitate the operation of a diverse range of technology effectively across a diverse set of business areas and report against them. You will be a key member of the strategy, governance and design capability, supporting and contributing to its continuous improvement. 

The Technology Team designs delivers and supports the core infrastructure and systems that deliver services to circa 80,000 Ministry of Justice users across over 1000 locations.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

Key Responsibilities:

We are recruiting for a Senior Supplier & Contract Exit Manager to work alongside Commercial, Contract, Service and Delivery Managers within the Technology Services Team.  

The key purpose of the Senior Supplier & Contract Exit Manager is to work with incumbent suppliers to ensure the incumbent administers the orderly and efficient ending of service provision and the transition of the services to in-house teams or a replacement supplier on the expiry of the Service Agreement.

●    The Senior Supplier & Contract Exit Manager will work closely with Transition and Delivery and will be expected to develop and maintain relationships with incumbent suppliers and representatives of internal teams and/or replacement suppliers to support the aim of moving to the new service in accordance with the overall plan. 

●    The Senior Supplier & Contract Exit Manager will develop and finalise with the incumbent supplier's Exit Plan including seeking agreement on the provision of Termination Services. Termination Services are likely to include: a. Data provision - IT/technology, processes/manuals, service data, support contracts, staff data, facilities b. Staff transfer process (e.g. staff consultation, staff data, redundancy costs) c. Other Termination Services, e.g. access to incumbent personnel, provision of knowledge transfer/shadowing, provision of subject matter experts for technical meetings etc.

●    The Senior Supplier & Contract Exit Manager will work closely with Commercial to agree on any yet-to-be-defined charges for Termination Services and facilitate agreement of those dependencies to be delivered by the incumbent that is required by the replacement supplier in the Implementation of the new service.

●    Senior Supplier & Contract Exit Manager will be responsible for defining and agreeing the incumbent explicit exit-related accountabilities and responsibilities to ensure transparency of ownership. Review replacement supplier deliverables from an exit perspective to ensure the new supplier’s Implementation is integrated and in line with the agreed Exit Plan. Provide feedback comments for the replacement supplier as required.

●    Senior Supplier & Contract Exit Manager will manage the progress of the incumbent against the agreed Exit Plan, Termination Services and external dependencies. Manage the delivery of any MoJ dependencies relating to the agreed Exit Plan. Provide MoJ exit contribution to Exit Governance Boards. Understand any changing exit-related requirements and work with the incumbent to assess the impact of the change. 
For small changes, this may just involve minor amendments with agreement to the Exit plan. For more major changes this may require the incumbent to deliver any contribution required for Contract Change Notices that impact the Exit Plan, Termination Services and/or external dependencies.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Benefits

●    37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
●    We are committed to nurturing our staff and provide lots of training and development opportunities with learning platforms such as: Linux Academy, O’Reilly, Pluralsight, Microsoft Learning, Civil Service Learning, GDS Academy, etc.
●    10% dedicated time to learning and development with a budget of £1000 a year per person
●    Generous civil service pension based on defined benefit scheme, with employer contributions of 26-30% depending on salary.
●    25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
●    Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
●    Wellbeing support including access to the Calm app. 
●    Nurturing professional and interpersonal networks including those for Careers & Childcare, Gender Equality, PROUD and SPIRIT
●    Bike loans up to £2500 and secure bike parking (subject to availability and location)
●    Season ticket loans, childcare vouchers and eye-care vouchers.
●    5 days volunteering paid leave.
●    Free membership to BCS, the Chartered Institute for IT.
●    Some offices may have a subsidised onsite Gym.

Person Specification

Essential

●    Proven extensive experience in developing exit plans with suppliers, including exit arrangements for data provision, staff transfers, hardware decommissioning and other exit service provisions including access to exiting personnel and knowledge sharing.
●    Proven experience in defining and agreeing exit-related accountabilities and responsibilities for the existing supplier and holding the supplier to account in respect of those responsibilities and any agreed deliverables.
●    Proven ability to manage complex and potentially strained supplier relationships during the period of exit, including demonstrable ability to defuse and dissolve conflict between involved parties.
●    Strong commercial and supplier management skills to encourage collaborative working across all parties.
●    PRINCE2 or MSP and MCIPS. 
●    Experience in leading large-scale migrations and technology rollouts. 
●    Experience in large-scale public-sector IT programme delivery (£30m+ value).

Willingness to be assessed against  the requirements for BPSS clearance

We welcome the unique contribution diverse applicants bring and do not discriminate on the basis of culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor. 

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

How to Apply

Candidates must submit a CV and Personal Statement with approximately 750 words which describes how you meet the requirements set out in the Person Specification above.

In Justice Digital, we recruit using a combination of the Digital, Data and Technology Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:

●    Changing and Improving 
●    Making Effective Decisions 

Your application will be reviewed against the Person Specification above by a diverse panel. 

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Should we receive a high volume of applications, a pre-sift based on PRINCE2 or MSP and MCIPS will be conducted before the sift.

Should you be unsuccessful in the role that you have applied for, but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and potentially offer you the position without the need for a further application.

A reserve list may be held for a period of up to 12 months from which further appointments may be made.

Terms & Conditions

Please review our Terms & Conditions which set out the way we recruit and provide further information related to the role and salary arrangements.

If you have any questions please feel free to contact recruitment@digital.justice.gov.uk