Operational Support Grade

12 Months
East Midlands, London, South East
Aylesbury , Bedford , Bicester , Feltham , Hemel Hempstead , London, Milton Keynes , Rugby , Sutton , Woking
HM Prison Belmarsh, SE28 0EB, HM Prison Brixton, SW2 5XF, HM Prison Bullingdon, OX25 1PZ, HM Prison Downview, SM2 5PD, HM Prison Grendon, HP18 0TL, HM Prison Huntercombe, RG9 5SB, HM Prison Pentonville, N7 8TT, HM Prison Send, GU23 7LJ, HM PRISON THE MOUNT - INDUSTRIAL COMPLEX BOVINGDON, HP3 0NZ, HM Prison Wandsworth, SW18 3HS, HM Prison Woodhill, MK4 4DA, HM Prison Wormwood Scrubs, W12 0AE, HMP BEDFORD BEDFORD, MK40 1HG, HMPYOI ISIS THAMESMEAD, SE28 0NZ, HMYOI AYLESBURY AYLESBURY, HP20 1EH, HMYOI FELTHAM FELTHAM, TW13 4ND, HMYOI Onley, CV23 8AP
Band 2
Full Time, Part Time, Part Time/Job Share, Flexible Working, Other
Operational Delivery

Overview of the job      

This is a support services operations job in an establishment.    


The job holder will carry out a range of activities across key areas of the establishment including gate procedures, visitor checks and monitoring, censorship of mail and telephones and reception duties. They will also be flexibly deployed to provide a range of other support service activities within operational areas of an establishment when required.

This is an operational support job with no line management responsibilities.

Responsibilities, Activities and Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

•    Gate/Portal duties: ensuring the secure entry and exit of staff, visitors/vehicles; carry out searches of staff, prisoners, visitors, contractors and vehicles.  Issue and collect staff keys / radios
•    Contractor Escorts: be responsible for identifying and escorting vehicles and contractors within the establishment
•    Emergency Control Room/Control Room: operate the establishment radio system and monitor Closed Circuit Television (CCTV) ensuring all suspicious activities are reported and ensure personal actions are compliant with Regulation of Investigatory Powers Act (RIPA). May be required to train staff in radio procedures
•    Visits: book visits; identify and process visitors on their arrival, escorting them if required; ensure all visitors both domestic and official are appropriately searched and their details are collated
•    Censors/Correspondence: monitor/log mail and report any illicit or contraband items, maintaining the preservation of evidence
•    Monitor phone calls made by prisoners
•    Night Duties: ensure cell doors are locked/secure and all prisoners are safely accounted for
•    Reception: assist in supporting appropriate tasks within reception ensuring that any prisoner queries and property are processed appropriately; Photograph prisoners; Collate all relevant documentation for the Reception/Property process; Search/x-ray incoming prisoner property and parcels accepted in Reception; Receive items for prisoners and check all seals are intact on property storage
•    Prisoner supervision: supervise prisoners as required; undertake prisoner clothing/property exchange and assist officers with free flow movement and the receiving of prisoners when required
•    Food delivery: undertake food trolley delivery and collection, which may involve the use of an electric tug vehicle
•    Driver: Transport prisoners and their escorts to their destination in the cellular vehicle where applicable; Collect mail from local sorting office  
•    Monitor the prisoners Personal Identification Number (PIN) Phone system maintaining the log of PIN Phone requests from prisoners; Complete all relevant paperwork keeping an audit trail of conversations  
    •    Complete Security Incident Reports (SIR) for intelligence gained from monitoring phone calls or illicit / contraband items found
•    Check that any legal numbers are registered solicitors Undertake other support services tasks including:
•    Understand, apply and conform to national and local polices  
•    Respond appropriately to invoke emergency procedures in line with Local Security Strategy (LSS) and National Security Framework (NSF), utilising knowledge of local contingency plans and the actions required in relation to incidents.  Any initial decisions or actions will need to be referred to management for further action.
•    Undertake administrative duties relating to area of work as required

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder


All of the competencies in the National Offender Management Service (NOMS) Competency and Qualities Framework are relevant to this group profile. For the purpose of selection the following competencies will be measured:

  • Showing Drive and Resilience


  • Managing a Quality Service

  • Collaborating and Partnering


Click here to learn more about the role.

Minimum Eligibility

All candidates are subject to security and identity checks prior to taking up post

All external candidates are subject to 6 months probation.  Internal candidates are subject to probation if they have not already served a probation period within
All staff are required to declare whether they are a member of a group or organisation which the Prison Service considers to be racist

Essential Skills/ Qualifications/ Accreditation/ Registration

•    Required to undertake a 2 week OSG induction
•    Must hold a valid driving licence if there will be a local requirement to drive vehicles.  Driving and navigating is an appropriate OSG duty as defined in PSI42/1997, Operational Support Grade: Schedule 3

Hours of Work and Allowances

37 hour working week (standard).

NOMS Staff on closed pay structures only:
Additional Conditioned Hours Pensionable (ACHP)
Staff moving from a closed 39 hour pay structure will be eligible for the two protected pensionable additional committed hours (ACHP).  They will work a 39 hour week consisting of the standard 37 hour week and a further 2 additional hours (ACHP) paid at plain time pensionable rate.



17% unsociable allowance
November - December in central London

11/10/2017, 08:25 hours.

If you require any assistance please call 0845 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk. Please quote the job reference.
Enhanced Baseline Standard

Candidate Information

You may be required to provide statements describing your skills and experience relevant to each of the selection criteria. We recommend that you structure any examples as Situation, Task, Action and Result. For more information about the recruitment process and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

In the event of a large number of applications, we reserve the right to undertake the following processes:

  • An automated online test where a benchmark must be passed to progress;
  • A sift on the lead selection criteria. If this happens, the lead criteria will be the first one listed in the advert.

During the selection process, you may be asked to undertake an additional assessment (such as written test). If this is applicable you will be notified of this when you are invited to interview.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance
Professional competency
Managing a Quality Service
Professional competency
Showing Drive and Resilience
Professional competency
Collaborating and Partnering
Must be able to speak English

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.

Application form stage assessments

Interview stage assessments

There is 1 interview stage for this vacancy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

This Vacancy is closed to applications.