24553 - Quality Development Officer - London

£29,038 - £36,445
2
12 Months
London
Bexleyheath , Bromley , Croydon , Enfield , Harrow , Hounslow , Isleworth , London , Orpington , Romford , Sutton , Uxbridge
Ealing Magistrates, W13 0SD, HARROW CROWN HARROW, HA1 4TU, Hendon Magistrates, NW9 7BY, ISLEWORTH CROWN ISLEWORTH, TW7 5LP, KINGSTON-UPON-THAMES CROWN KINGSTON-UPON-THAMES, KT1 2BB, NPS 191A ASKEW ROAD LONDON, W12 9AX, NPS 208 LEWISHAM HIGH STREET LONDON, SE13 5JH, NPS 29-33 VICTORIA ROAD ROMFORD, RM1 2JT, NPS 401 ST JOHNS STREET LONDON, EC1V 4QE, NPS 50 MORNINGTON GROVE LONDON, E3 4NS, NPS 79 EAST HILL LONDON, SW18 2QE, NPS BANKLABS HOUSE HOUNSLOW, TW3 2AD, NPS Bexley Magistrates Court, DA6 7NB, NPS Blackfriars Crown Court, SE1 0BT, NPS Bromley Magistrates Court, BR1 1BY, NPS CHURCH HOUSE CROYDON, CR0 1AX, NPS Croydon Magistrates Court, CR9 3NE, NPS DENMARK HOUSE LONDON, NW9 7BW, NPS GROUND FLOOR 377 383 CAMBRIDGE HEATH ROAD LONDON, E2 9RD, NPS Highbury Corner Magistrates Court, N7 8JD, NPS Inner London Crown Court, SE1 6AW, NPS LEELAND HOUSE EALING, W13 9AH, NPS MAGISTRATES COURT CITY OF WESTMINSTER, NW1 5BR, NPS MARTIN HARKNETT HOUSE LONDON, SW19 2JL, NPS MITRE HOUSE LONDON, SE1 1JD, NPS MOAT HOUSE LONDON, SW9 9TN, NPS ORPINGTON PROBATION CENTRE ORPINGTON, BR16 0HE, NPS REED HOUSE LONDON LONDON, N16 7QS, NPS SNARESBROOK CROWN COURT LONDON, E11 1QW, NPS SUTTON PROBATION OFFICE SUTTON, SM1 4JD, NPS THE OLD COURT HOUSE ENFIELD, EN2 6SA, NPS UXBRIDGE MAGISTRATES COURT UXBRIDGE, UB8 1PQ, NPS WILLESDEN PROBATION OFFICE WILLESDEN, NW10 2DW, OLD BAILEY LONDON, EC4M 7EH, SOUTHWARK CROWN LONDON, SE1 2HU, Thames Magistrates, E3 4DJ, Wimbledon Magistrates, SW19 7JP, WOOD GREEN CROWN LONDON, N22 5LF, WOOLWICH CROWN LONDON, SE28 0EY, London CTS Barkingside Magistrates' Court, IG6 1HW, London CTS Croydon Crown Court, CR9 5AB, London CTS Willesden Magistrates' Court, NW10 2DZ
Other
NPS Pay Band 4 London
Permanent
Full Time, Part Time
Operational Delivery

Overview of the job

This is a specialist Probation Officer post, in which the post holder has specific responsibility to contribute to the development of excellence in the quality of work undertaken with offenders and victims in the National Probation Service (NPS).

The job holder will have no line management responsibilities.

Summary

The post holder will be part of the Divisional Performance and Quality team.

They will work in partnership with divisional /local managers, practice tutor assessors and operational staff to promote high quality work through delivery of quality assurance and improvement activities including: audit and analysis, practice workshops, coaching and providing support to colleagues.  

In line with NPS policies and procedures, the post holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

Responsibilities, Activities and Duties

The post holder will be required to carry out the following responsibilities, activities and duties:

  • Deliver quality assurance activities as part of the national effective practice programme, and review the impact of these activities on operational practice
  • Deliver practice improvement workshops and briefings to POs and PSOs, and review the impact of these on practice
  • Support the re-launch and deployment of Skills for Effective Engagement Development and Supervision (SEEDS)
  • Undertake audits of key work, provide analysis and feedback to staff and contribute to local improvement and quality plans.
  • Working in partnership with local managers, develop audit and improvement activities based on local and divisional need and evidence from audits, inspections and case reviews arising from e.g. serious further offences, domestic homicides, serious case reviews
  • Provide support to local managers in delivering improvement activities to staff in informal /formal capability processes. As agreed with line manager, provide focussed 1:1 support to POs and PSOs involved in formal capability process based on the improvement plans drawn up by line managers.
  • Work in partnership with local managers to plan and support quality improvement in their cluster/function
  • As agreed with local managers, provide coaching and support to groups of staff whose roles are changing
  • Play an integral role in the work of divisional performance and quality team in implementing the national performance and quality programme
  • Provide guidance and support to SPOs to undertake quality assurance work
  • Respond to risk escalation requests raised by Community Rehabilitation Companies, determine risk level and if high risk (endorsed by a manager) decide on how this will be managed  
  • Carry out safeguarding children and safeguarding adult duties in accordance with the NPS statutory responsibilities and agency policies
  • Demonstrate and promote pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes
  • Work within the aims and values of NPS and NOMS

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alternations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.

Competencies

The following competencies from the Civil Service Competency Framework will be used for selection purposes:

  • Changing and Improving
  • Making effective decisions
  • Caring
  • Delivering at pace
  • Persuading and influencing
  • Collaborating and partnering

Essential Skills/ Qualifications/ Accreditation/ Registration

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh

Qualifications

Essential

  • Probation Qualification Framework Graduate Diploma/ Honours Degree in Community Justice integrated with Level 5 Diploma in Probation Practice.
  • Or a qualification which was recognised at the time of qualification by the Secretary of State for Justice as per Section 10 of the Offender Management Act 2007.The following qualifications gained in England and Wales were previously recognised as providing such eligibility:
  • Diploma in Probation Studies
  • Diploma in Social Work (with Probation Option)
  • CQSW (with Probation Option)

Skills

Essential

  • Evidence of undertaking good quality probation work
  • Evidence of providing feedback and support to colleagues in undertaking good quality work
  • Evidence of working collaboratively with others to improve quality Evidence of analysing information and using it to design an action plan to meet specific goals

Desirable

  • Knowledge and understanding of NOMS performance and quality measures
  • Knowledge and understanding of the purpose and processes for formal reviews of cases, e.g. serious further offences, domestic homicides, serious case reviews
  • Knowledge and understanding of the role of HM Inspectorate of Probation

Experience

Essential

  • Experience of working with a wide variety of people who have experienced a range of social/personal difficulties. Experience of working with diverse communities including promoting equality and valuing diversity.
  • An understanding and appreciation of equality Experience of working with individuals and groups in order to motivate and change offending behaviour.
  • Knowledge and understanding of the work of the Criminal Justice System
  • A working knowledge of relevant legislation and National Standards.
  • Knowledge of Evidence Based Practice and risk/needs assessment tools.

Desirable

  • Experience of delivering training to groups
  • Experience of providing coaching or mentoring Experience of undertaking quality assurance/audit work
The jobholder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.
In addition this post attracts a London allowance payment which will be discussed at interview

Working Arrangements & Further Information

Standard working hours are 37 hours per week excluding breaks which are unpaid.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF). Please visit www.gmpf.org.uk for further information.

Please note: Any current Civil Servant who is a member of the PCSPS, by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as salary sacrifice arrangements for childcare vouchers, and voluntary benefits such as retail vouchers and discounts on a range of goods and services.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender.

Eligibility

All candidates are subject to security and identity checks prior to taking up post

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

To be confirmed
To be confirmed

18/03/2019, 23:55 hours

Closing Date: 18th March 2019 at 23:55

If you require any assistance please call 0845 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk. Please quote the job reference 24553.

Nicola Williams - Interim Head of Service

Candidate Information

You may be required to provide statements describing your skills and experience relevant to each of the selection criteria. We recommend that you structure any examples as Situation, Task, Action and Result. For more information about the recruitment process and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

In the event of a large number of applications, we reserve the right to undertake the following processes:


  • An automated online test where a benchmark must be passed to progress;
  • A sift on the lead selection criteria. If this happens, the lead criteria will be the first one listed in the advert.

During the selection process, you may be asked to undertake an additional assessment (such as written test). If this is applicable you will be notified of this when you are invited to interview.



if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk) in the first instance
Changing and Improving
Making Effective Decisions
Caring

Effectiveness in this area is about showing concern for colleagues, prisoners, and others recognising their needs and providing practical support. People who are effective apply and support the decency agenda for staff and prisoners and take into account their actions and decisions on the wellbeing of prisoners, colleagues and others. At senior levels, it is about developing and promoting a culture of care and ensuring that the decency agenda is real and living.

Delivering at Pace
Persuading and Influencing

Effectiveness in this area means listening to each other, using reason and cooperation to reach agreement. We must all seeks to understand others’ perspectives whilst following through on agreements. Those who work in establishments must take time to understand the prisoners’ point of view and encourage prisoners to understand own / establishment’s perspective. At a senior level it is about promoting a culture of open interaction and effective consultation across all levels of the organisation. It is about influencing and involving the right people necessary to get things done.

Collaborating and Partnering
NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience)

This Vacancy is closed to applications.