47751 - Case Administrator – Hampshire North and East

£18,463 - £22,257
5
12 Months
South West
Aldershot, Basingstoke , Fareham , Havant
NPS FAREHAM BOROUGH COUNCIL FAREHAM, PO16 7AZ, NPS IMPERIAL HOUSE ALDERSHOT, GU11 1DP, NPS ST CLEMENTS HOUSE BASINGSTOKE, RG21 7SB, NPS THE COURT HOUSE HAVANT, PO9 2AL
Other
NPS Pay Band 2 National
Permanent
Full Time, Part Time/Job Share, Flexible Working, Other
Administration / Corporate Support

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Overview of the job

This is an administrative job within the National Probation Service.

Summary

The jobholder will provide administrative support within the National Probation Service (NPS), ensuring that staff and service users are supported through efficient processes, maintaining administration systems within specified timescales in order to promote the achievement of team and Divisional objectives.

In line with NPS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

This role may involve some out of hours work.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

Responsibilities, Activities & Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

·         Responsible for setting up and maintaining accurate offender and victim information on relevant approved databases.

·         Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.

·         Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.

·         Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.

·         Provide cover for an effective and efficient reception and telephone enquiry service

·         Act as single point of contact within unit for specialist area of work as required

·         Deal fairly, effectively and firmly with a range of Service users, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.

·         Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.

·         Carry out enforcement administration as required.

·         Where necessary, issue petty cash /vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.

·         Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.

·         Report faulty equipment and / or materials to Manager and arrange for replacement/ repair as agreed.

·         Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.

·         Undertake specific Visor administration tasks in accordance with the procedures

·         Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and , distributing notes/minutes and action points

·         Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.

·         Provide cover within the unit and to other units within the LDU and Division as appropriate.

·         Carry out safeguarding children duties in accordance with the NPS statutory responsibilities and agency policies

·         Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes, challenge anti-social behaviour and attitudes.

·         To work within the aims and values of NPS and NOMS

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under Job Evaluation and shall be discussed in the first instance with the Job Holder.

Behaviours

·         Delivering at Pace

·         Making Effective Decisions

·         Working Together

·         Changing and Improving

·         Managing a Quality Service

Essential Experience

·         Strong communication skills (verbal and written) and ability to communicate effectively with a wide range of individuals, including  those who may present difficult or aggressive behaviour

·         Use and work on own initiative

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh

Technical requirements

·         Good keyboard and IT skills including proficiency in MS Office Word, and basic skills in Excel

·         Possess basic numeric skills.

Ability

·         Ability to use databases

The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1- To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com);

2- To Ministry of Justice Resourcing (resourcing-services@justice.gov.uk);

3- To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Working Arrangements & Further Information

Standard working hours are 37 hours per week excluding breaks which are unpaid. 

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after ten years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF).  Please visit www.gmpf.org.uk for further information.

Please note: Any current Civil Servant who is a member of the PCSPS, by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender.

Eligibility

All candidates are subject to security and identity checks prior to taking up post

Interviews are likely to be held via Microsoft Teams towards the middle of October.

24/09/2021, 23:55 hours.

If you require any assistance please call 0845 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com. Please quote the job reference - 47751.

Should you require any further information about the role, please contact Nigel.James@justice.gov.uk.

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

In the event that we receive a large volume of applications we reserve the right to conduct the sift based on one lead behaviour. The chosen lead behaviour for this campaign is Managing a Quality Service.
if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.


Application form stage assessments

Behaviours
Changing and Improving - 250 word limit
Managing a Quality Service - 250 word limit
Making Effective Decisions - 250 word limit
Working Together - 250 word limit
Delivering at Pace - 250 word limit
Experience
Work History
Please note that in the event of a large number of applications being received we may run the initial sift on the lead behaviour of Managing a Quality Service.

Interview stage assessments

There is 1 interview stage for this vacancy.
Behaviours
Changing and Improving
Managing a Quality Service
Making Effective Decisions
Working Together
Delivering at Pace
Strengths may also be assessed at interview but these are not shared in advance.

This Vacancy is closed to applications.