81488 - Controller

£59,623 - £71,546
12 Months
HM Prison Parc, CF35 6AR
Grade 7
Band 9
Full Time, Flexible Working, Other
Governance, Other

Overview of the job      

To manage the delivery of a multi-million pound contract for the provision of custodial services. To act as the representative of the Secretary of State in delivering specific statutory functions such as agreement to Home Detention Curfew (HDC) or Release on Temporary Licence (ROTL). Management of a small team providing contractual and administrative support.


To keep under review and report to the Secretary of State on the operational and contractual delivery of Establishments provided by Private Sector Providers. 

The Controller is the most senior representative of the Secretary of State within the establishment. As such, he/she is accountable for ensuring delivery, negotiating change, encouraging innovation and the highest levels of performance. The

Controller must ensure any contractual failings are remedied and/or penalised when

necessary, escalating unsatisfactory performance to the Deputy Director of Contracted Custodial Services.

Responsibilities, Activities and Duties     

The job holder will be required to carry out the following responsibilities, activities and duties:

Perform a range of statutory and operational duties including :

  • Provide leadership and oversee the management of Prison Custody Officer (PCO) certification at the establishment.
  • Undertake investigations as required, including reporting to the Secretary of State on any allegations made against PCOs performing custodial duties; when proportionate and necessary suspending and revoking PCO Licences.
  • Sign and authorise the release of Prisoners on behalf of the Authority under HDC/ROTL.
  • Sign final release licences on behalf of the Secretary of State.
  • Ensure there is always a controller on 24 hour on call cover, and that both HMPPS and the contractor are clear on contact arrangements.
  • Be accountable for the safe practice and discharge of those statutory duties that are undertaken by the contractor as per the Criminal Justice Act 1991.
  • Act as the lead accountable manager, ensuring the contract is managed effectively. Ensuring the contract is providing value for money; monitor, record and report areas of non-compliance and manage through the process to resolution, when necessary identifying areas of concern that need to be brought to the attention of Ministers.
  • Ensure there is positive relationship management with contractor both corporately and locally, key stakeholders, Ministry of Justice procurement, and HQ team.
  • Undertake appropriate risk management of all operational processes and provider delivery thus ensuring the policies and reputation and practices of HMPPS and the Ministry of Justice are adhered to and enhanced rather than exposed to unnecessary risk. 
  • Be accountable for ensuring all financial processes are discharged appropriately, ensuring that the correct levels of payment are made for satisfactorily delivered services, when necessary ensuring the collection of penalties fees, credits notes and refund by the authority.
  • Reconcile the monthly delivery of services to those procured and invoiced.
  • Manage and be accountable for the local controller's team budget.
  • Assess, negotiate and advise the Deputy Director of Contracted Custodial Services on operational risks and potential consequences of contract changes (e.g. efficiency savings, Specification, Benchmarking, Costing - SBC) and manage the implementation of the Notice Of Change (NOC) process.
  • Negotiate and set annual service and contractual delivery indicators.
  • Monitor and report on performance measures on a monthly basis highlighting deficiencies both to the Director of the establishment and the Deputy Director Contracted Custodial Services.
  • Liaise and negotiate with the contractor on Schedule F/6 performance measures, where necessary mitigating on the basis of sound evidence and penalising when required.
  • Agree and authorise application of penalties/credits as per the contract ensuring policy lines are followed.
  • Agree and Monitor the implementation of action plans for her Majesty's Inspector of Prisons (HMIP), Audit and Corporate Assurance (ACA) and the Prison and Probation Ombudsman (PPO).
  • Be accountable for ensuring there are effective links between the establishment and specialist advisors, when necessary monitoring and driving forward actions plans (e.g. Corruption Prevention Unit).
  • Manage to ensure high quality delivery of an annual audit plan which gives assurance to the organisation on key high risk areas of operational delivery. This should include reviewing the Schedules D & F of the contract to ensure they are fit for purpose and represent value for money.
  • Perform the duties of the Regulation of Investigatory Powers Act (RIPA) Authorising Officer, including monitoring the contractor's processes and ensuring appropriate risk management for HMPPS.
  • Produce briefings/responses/reports to Ministers and Senior Civil Servants as required ensuring the organisation can quickly and accurately meet information requests.
  • Undertake investigations as required, including investigating and reporting to the Secretary of State on any allegations made against PCOs performing custodial duties, when proportionate and necessary suspending and revoking PCO Licences.
  • Maintain positive relationships with prisoners and their families to ensure needs are met, when necessary responding via the complaints system.
  • Review and respond to appeals made by prisoners and solicitors to decisions relating to their release.
  • Act as the recognised representative of HMPPS and Ministry of Justice to prisoners, families, solicitors, MPs, Independent Monitoring Board and other external bodies.
  • Review business cases submitted by the contractor and approve / reject expenditure against the criteria laid out for the General Purposes and Indexed Utility Fee Savings Fund in accordance with the contract.
  • To support and train contractors staff in matters relating to the role of the Controller.
  • Act as Incident Liaison Officer on behalf of HMPPS GOLD Command. Assess and evaluate the establishment's effectiveness in incident management during and post the event, delivering feedback as appropriate.
  • Act as the HMPPS Operational Lead at the establishment, supporting and promoting the implementation of SBC.
  • Prepare the HMPPS position on and attend a quarterly contract review meeting between the contractor and senior HMPPS personnel.
  • Conduct weekly checks of Segregation, Healthcare, Residential and Operations. Record the results of these visits. Identify any areas of concern to raise with the contractor. 
  • Chair a monthly Controller/Director meeting, ensuring that discussions are documented and that resulting actions are time bound and implemented.
  • Attend meetings as delegated by the Deputy Director of Contracted Prisons to identify any changes and or Projects that may impact on or may increase a risk to the services being provided by the contractor.
  • Act as the Asset owner (as per PSO 9050), ensuring the maintenance of the information assurance register. PSO 9015 (information assurance), PSO9020 (data protection/freedom of information) and PSO 9025 (HMPS archiving retention and disposal).
  • Share best practice to the provider/HMPPS as appropriate to support improved services.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.


  • Seeing the Big Picture
  • Changing and Improving
  • Making Effective Decisions
  • Managing a Quality Service
  • Delivering at Pace
  • Communicating and Influencing
  • Leadership
  • Working Together
  • Developing Self and Others


  • Significant experience of managing strategic decisions including proven track record in analysing and influencing operational performance at Establishment Senior Management level.
  • Significant experience of managing large scale commercial SLA or contracts.

Technical Requirements

  • RIPA AO trained (or willing to undertake training as soon as possible on taking up post).
  • Qualified in HMPPS Incident Management systems and experienced in the Silver Command role (or willing to undertake training as soon as possible on taking up post).


  • Excellent interpersonal skills to influence Senior Stakeholders including Directors, SMT members and others at SOM equivalent level.
  • Excellent written communication skills to ensure that reports and contractual correspondence is effective.

Hours of Work

(Unsocial Hours) 


37 hour working week

Required Hours Allowance

This role requires regularly working unpredictable and unsocial hours and be on call to attend their place of work at any time. A 17% payment will be paid in addition to your basic pay to recognise this. Unsocial hours are those hours outside 0700 - 1900hrs Monday to Friday and include working evenings, nights, weekends and Bank/ Public holidays.


Required Hours Allowance

This role requires regularly working unpredictable and unsocial hours and be on call to attend their place of work at any time. A 20% payment will be paid in addition to your basic pay to recognise this. Unsocial hours are those hours outside 0700 - 1900hrs Monday to Friday and include working evenings, nights, weekends and Bank/ Public holidays.

HMPPS Wales pride ourselves on being an employer of choice and encourage applications from candidates irrespective of identity, background, life experience or circumstances. It’s vital that our justice system is as diverse as the society we serve and we welcome the unique contribution diverse applicants bring. In line with the Equality Act 2010, we are able to offer advice and support to candidates from backgrounds which are currently under-represented in our workforce or face recognised barriers. This includes ethnic minority and disabled people. If you are interested in finding out more, please contact Wales_Diversity_and_Inclusion_Team@justice.gov.uk

Information about the Team 

You will be part of the Contract Management Team that is based on site at HMP & YOI Parc. Parc prison is a c1850 bed prison . The prison has a small facility for 15-18 year old (up to 46 beds) and an adult population of c1800 including resettlement and training facility and a remand function for people convicted of sexual offences.  The role reports into the Director Strategic Support, Administration and Assurance within HMPPS in Wales.

Preventing victims by changing lives

HMPPS in Wales works in an integrated way to keep communities in Wales safer and to give the men and women we work with the opportunity to change their lives. We commission and provide offender management services in the community and in custody to deliver the orders of the courts and support rehabilitation. Our aim is to deliver outstanding, seamless offender management services in Wales that protect the public, reduce reoffending, deliver value for money and support our partners. The Welsh Language Scheme Welsh Language skills for this post are desirable.

Atal pobl rhag dod yn ddioddefwyr trwy newid bywydau

Mae HMPPS yng Nghymru yn gweithio mewn ffordd integredig i gadw cymunedau yng Nghymru yn fwy diogel, a rhoi cyfle i’r dynion a’r merched hynny rydym yn gweithio â hwy i newid eu bywydau. Rydym yn comisiynu a darparu gwasanaethau rheoli troseddwyr yn y gymuned a’r carchar i weithredu gorchmynion y llysoedd a chefnogi adsefydlu. Ein nod yw darparu gwasanaethau rheoli troseddwyr ardderchog ac esmwyth yng Nghymru sy’n gwarchod y cyhoedd, lleihau aildroseddu, cynnig gwerth am arian a chefnogi ein partneriaid.

Y Cynllun Iaith Gymraeg Mae sgiliau iaith Gymraeg yn ddymunol ar gyfer y swydd hon.

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Standard working hours for this post are 37 hours per week excluding breaks which are unpaid.

If you are a current NPS employee, this vacancy may be available on a Loan basis for up to 2 years. Applications are invited from suitable qualified staff.

The Loan/Secondment is subject to the approval of the selected candidate's Business Unit, which should be obtained before confirmation of appointment.


Annual Leave

-The holiday year runs from 1 March. If you work a non standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro-rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days, this will continue to be the case.

Bank, Public and Privilege Holidays

-You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays. These hours are added to your annual leave allowance. There is a requirement to work some public and bank holidays subject to your shift pattern and the operational needs of the establishment


-The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best.

Work Life Balance

HM Prison & Probation Service  (HMPPS) is keen to encourage alternative working arrangements. Work life balance provides greater opportunities for staff to work more flexibly wherever managers and establishments can accommodate requests to do so. HMPPS offers flexible working subject to completion of a satisfactory probationary period and NVQ

Season Ticket Advance

-After two months’ service, you’ll be eligible to apply for a season ticket advance to purchase a quarterly or longer-period season ticket for travel between home and your place of work

Childcare Vouchers

For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers


HMPPS is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes

-There are opportunities to access promotion programmes and HMPPS provides a variety of training appropriate to individual posts

-All staff receive security and diversity training and an individual induction programme into their new roles


-All candidates are subject to security and identity checks prior to taking up post

-All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS

-All staff are required to declare whether they are a member of a group or organisation which the HMPPS considers to be racist

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Rydym yn croesawu ac yn annog ceisiadau gan bawb, yn cynnwys grwpiau sydd wedi’u tangynrychioli yn ein gweithlu ar hyn o bryd, ac rydym yn ymfalchïo mewn bod yn gyflogwr o safon uchel sy’n denu llawer o ymgeiswyr. Ewch i https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity gael rhagor o wybodaeth am sut rydym yn hyrwyddo amrywiaeth a chynhwysiant yn y gweithle.

Interviews dates are still to be confimed.

Internal candidates to HMMPS to not need to produce their ID documents.

External candidates to HMPPS must bring their Passport, Driving Licence, bank statement (from within the last 3 months), another ID document and proof of their National Insurance number to ensure vetting requirements are met.

If you do not bring these documents with you on the day you will be unable to undertake an interview and no further slots will be made available.

29/11/2023, 23:55 hours.

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com. Please quote the job reference - 81488.

If you require further information please contact Sian Hibbs via email at sian.hibbs@justice.gov.uk.

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.

Application form stage assessments

Seeing the Big Picture - 500 word limit
Making Effective Decisions - 500 word limit
Managing a Quality Service - 500 word limit
Communicating and Influencing - 500 word limit
Leadership - 500 word limit
Working Together - 500 word limit
Delivering at Pace - 500 word limit

Interview stage assessments

There is 1 interview stage for this vacancy.
Seeing the Big Picture
Making Effective Decisions
Managing a Quality Service
Communicating and Influencing
Working Together
Delivering at Pace
Strengths may also be assessed at interview but these are not shared in advance.
Additional Assessment(s)

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

This job is broadly open to the following groups:

· UK nationals

· nationals of the Republic of Ireland

· nationals of Commonwealth countries who have the right to work in the UK

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

This Vacancy is closed to applications.